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          Business Profile

          Fitness Center

          The Camp Transformation Center

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Fitness Center.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/17/2023

            Complaint Type:
            Order Issues
            Status:
            Resolved
            On 11.02.2022 I signed a 1 year renewable contract with this company for their fitness classes to be charged $39 per week for the duration of the 1 year. My contract stipulates that you must send written notice 30 days before the renewal date, which was 11.08.23, in order for the contract to be cancelled and not renewed. On 10.03.23 I sent written notice to please close out my account after my final payment at the 1 year contractual obligation. The business responded acknowledging receipt of this. The last payment should have been 11.01.23, yet Im still being charged and have been charged on 11.08.23 and 11.15.23. *** made 4 separate attempts to call the business and emailed twice. The first time I called, I spoke to someone that told me to send an email. The other 3 times I called nobody answered the phones. Ive yet to receive any responses from my most recent emails on 11.16.23 and 11.18.23. I want to add that I am currently traveling outside the country in ***** and Ive always made attempts during normal business hours in the US. I want to try to resolve this before I return home because it will be another few weeks and by then I will have been charged 2-3 more times.

            Business response

            12/13/2023

            Hi ******,

            We called and spoke to ************************* and I went over the requirements for the cancellation. Turns out she did write an email and gave a 30 day notice for her contract to not be renewed. We went ahead and finalized the cancellation. 

            In conclusion,  Membership was cancelled. This issue was taken care of.

            Customer response

            12/13/2023

             Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          721 Nevada St Ste 201

          Redlands, CA 92373-8051

          Visit Website
          (909) 499-2692

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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