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          Business Profile

          Screen Printing

          Merchconnectioninc.com

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Screen Printing.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/25/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I never got a product that I ordered 3 weeks ago. I have not received shipment info. I’ve attempted to contact them several times, only to get a generic email reply. What I ordered was a Christmas gift that I never got.

            Business response

            01/12/2023

            Order ******
            UPS - **************************

            Purchased December 5, 2022. Shipped December 6, 2022. This package was delayed with UPS as a result of the weather issues in the Northeast. It was finally delivered on Dec 28, 2022. We were in correspondence with the buyer, and sent them their tracking info as requested, and informed them that the package was delayed in transit with UPS. We also advised that they could use their Route package insurance to file an insurance claim at any time due to the delay, and that they could keep the shirt either way. We have not heard from the buyer since. They are welcome to email us if they'd like to return the item for a refund in light of the UPS delay. 

            I have attached our correspondence with the buyer here as well, being how the claim that all they received were automated responses from us are untrue.

          • Initial Complaint

            12/23/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Extremely poor customer service. I have paid for preorders and they have taken upwards of 5 EXTRA weeks to get to my home-when inquiring about the delays, I’m just told it’s due to freight issues. I have never received a package on time from Merch Connect. I recently ordered a T-shirt that was IN STOCK and it still hasn’t gotten to me. Ordered over three weeks ago. Contacted them and was ignored. Emailed again and was sent just the tracking number, no apology or hello here’s your tracking-nothing but the number. After tracking, our local post office said that it could not be updated because there was an issue with Merch Connect. Still waiting on a response to that question.

            Business response

            01/17/2023

            I'm not certain what order this is in regards to, but I searched the customer's name and email in our system and found the following:

            Order ******
            Placed on January 6, 2023
            Shipped on January 7, 2023
            Currently in transit via UPS - **************************

            Preorders for albums are a common item that we sell, though this order does not appear to include a preorder item. If a buyer is not comfortable with a preorder for an album, they can let us know, and request an refund at any time. 

          • Initial Complaint

            12/05/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I ordered from this company and have not received any information about my item. I have emailed them twice no response I opened a refund request from paypal and takes time at this point I just want my money back. Order number is ****** they keep sending generated emails. They say it takes from 3-5 business days but its a lie.

            Business response

            01/11/2023

            Delivered on December 12 at 1:57PM via USPS:
            **********************

            A copy of the customer's order, and their tracking information are attached for reference.

            This was the address provided to us at checkout:
            ******** ******* **** ****** ***** *** ** **** ** *****

            If the customer believes their package was stolen, they can use their insurance to file a claim at:

          • Initial Complaint

            05/05/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I had preordered a vinyl record with a estimated ship date of several months out. I then had moved and I emailed their customer service who confirmed it had been updated. Then when the record shipped, it was still sent to the old address. I then emailed customer service to get this resolved and have received no responses at all in two weeks when the website says it takes 24-48 hours to get a response.

            Business response

            05/20/2022

            I checked on this further. Their replacement item was delivered to them yesterday via USPS:
            9449*********368189037

            Customer response

            05/20/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID 171**042, and find that this resolution is satisfactory to me.


          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 16

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          580 Nevada St

          Redlands, CA 92373-3140

          Visit Website

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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