We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Airline Ticket Agency

          Aegean International

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Airline Ticket Agency.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            11/05/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            On 2-July, 2022 my husband and I traveled on Aegean airlines from ****** to *******. We were forced to check our carry-on bags and pay a baggage fee. When we got to our destination our bags had not made it, we only had a backpack, no clothes, toiletries, or essentials. Over the course of the next 4 days while still in ******* we were unable to get any communication from Aegean or a location of our bags. On the 6-July we were notified via the Aegean app that our bags had been located, but no further information or contact was given. The airline was unable to track our bags throughout the entirety of this time. We traveled back to the US, where we live, with no bags or communication. We repeatedly had to call the airline to try and track our bags where we spoke with very rude customer service agents who hung up on us and told us to keep waiting. Along with phone calls, we sent multiple emails to the airport lost and found that got no response. An email was sent to us on the 15-July that our bags were leaving ***************** with no arrival location, arrival date, or time. We had to go to our local airport 3 times to get our bags as they both did not make it on the flight and the airline did not communicate anything to us, we had to continue showing up every day to see if they were there. According to Aegean Airlines policy, we should be receiving a daily stipend of 40 euro for delayed luggage. Our luggage was delayed from 2-July to 18-July. I have tried to contact Aegean Airlines multiple times since July with no response or follow up to our claims. When I speak to their customer service they tell me to send an email and they cannot help me.Lost / delayed baggage: ***** euro Checked baggage fee: 40euro/person = 80 euro Total amount to be paid from Aegean: ***** euro, $1426.67 USD

          • Initial Complaint

            09/07/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            My checked in bag was damaged, I reported it to airport and submitted claim by email. Below is the response from Aegean:Thank you for contacting us!We have registered your message under the Unique Identifier Number 220801-000015..Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.-It has been over a month already, I have emailed Aegean and call it multiple times, but no response/update from it at all Please contact me, and provide reasonable compensation

          • Initial Complaint

            07/19/2022

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            My *********** traveled from *** on Delta flight DL212/KL6031 to ****** on 6/30/2022 & we were supposed to connect to Aegean flight A3116 From ****** to ************ *** on 7/1/2022 at 1:10 pm but my flight from *** was delayed so I didn't make my connection in ******, my connecting flight was then switched to SkyExpress by Aegean WITHOUT OUR AUTHORITY!!!!!!!!!!!!!!!!!!!!. Upon arrival in ************, my checked bag #********** DID NOT MAKE IT, I have VERY important medicine & irreplaceable items. After contacting SkyExpress on multiple occasions we received correspondence saying that Aegean was responsible to take care of our reimbursements and we never received our suitcase back causing an awful trip & no clothing or personal care items. We were forced to buy all new gifts at duty-free shops, toiletries, meals, clothing, & all personal care items for our time in ******. I cannot express in words how terrible this was. Our bag is currently in ****** and we are home in ******** with our vacation ending. Attached are the receipts for all our reimbursements. We expect Aegean to do the right thing for us regarding the problems. Aegean never gave us the option to rebook and canceled us while we were in the air! In addition to the receipts, the airport told us that Aegean would be issuing $40 a day for the inconvenience. We will expect that was well.Thanks

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Redwood City, CA 94063-2607

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.