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          Business Profile

          Card Access Systems

          Cardtronics Atm

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Card Access Systems.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/14/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Dec 7th 2023 I took out ****** from a cardteonics atm . I did not grab it fast enough. They have yet to return the money.

          • Initial Complaint

            02/01/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I attempted to make a withdrawal from a cardtronics ATM but I was counting my first withdrawal and I took too long to grab the second withdrawal and the atm sucked it back in before I could grab it. The amount is $260. This all happened on December 28th at 11:43 for the second withdrawal, the withdrawal I made first was $400 at 11:42 am. I have talked to my bank, the store where the atm is and cardtronics since that date and I just keep getting the run around. Please help, this is a lot of money to me

          • Initial Complaint

            01/23/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            **** On 11/2 , in **********, *******, at Caseys General Store, I , **************************, made a withdrawal request for $100. The tra transaction was dispensed but I did not gather money from machine in time allotted (I was checking my lottery tickets rught next to the Atm) and the monies were sucked back into the machine. I received a transaction receipt that stated the monies were not dispensed. I did not retain this receipt unfortunately. I then made a successful withdrawal. However, on my bank account it is withdrawn for both. I did not receive the $100 in regard to the first withdrawal. Total deducted is $105.75. Denial letter from Square attached hereto. Thank you for your in depth attention to this matter.

          • Initial Complaint

            11/29/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I went to utilize a surcharge free *** with a prepaid **** debit card I received for donating plasma. An allpoint atm at ********** it had $100 on it and when you put the card in the *** it has a predatory button initially asking if you want your balance on the receipt making the implication that at the end of the transaction you will receive a receipt with a balance the button is also predatory because it is green and makes it look like a continue button but that button just gives you your balance and charges you a fee for it. It is extremely predatory to put it front and center to make someone charge a fee so when I go to withdraw the $100 I have less than $100 and now I pay another fee for my transaction getting declined. The entire *** is set up to be predatory and anti-consumer and they refuse to give me my charges back. I have been effectively stolen $.70 and unable to access 20 entire dollars of the money I made donating plasma without paying a fee even though the *** was advertised as surcharge free.

          • Initial Complaint

            11/20/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I made a withdrawal from an ATM approximately a week ago. I didn't remove the money quickly enough and the machine kept the money. I called the company immediately but I was unable to speak with anyone. I have also emailed the company the next day. However, I still have not receive a response.

          • Initial Complaint

            03/16/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On January 15, 2022 i used a *** inside **** at ************************************************ . I attempted use my *********** credit card ending in "****" to withdraw $340 and did not get no money dispensed. Instead a receipt of $343.00 came out. I called the number ************** located on the *** they told me it was nothing they could do and i needed contact Captial-one. I submitted a claim with captial one and they said they could not do anything and that i needed to contact the *** number again. Sir/Ma'am please get my money back.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          609 State Highway 12

          Rio Vista, CA 94571

          (707) 374-3080

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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