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          Business Profile

          Sandwiches

          Subway Sandwiches

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Sandwiches.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            6/17/2024 transaction11:25 AM Placed a mobile order with corresponding deal. Waited at store until correct pickup time when employee saw me. Employee said they dont do mobile order deals at that location and stated they cancelled order. Its still showed on my side and questioned the employee but they affirmed it would be canceled and money returned. I waited three days as suggested. Money was never returned and when attempts were made to discuss at the store, the employee said I would have to dispute it at my bank. I feel this is fraudulent behavior and possibly a scam. I sent multiple emails to the franchise and none have been responded to.

            Business response

            07/02/2024

            Hello,

            I am writing to acknowledge receipt of your complaint regarding not receiving the refund for your voided order. I would like to apologize that our restaurant is not participating in online deals currently, but our staff member should have handled the situation differently and better when responding to you. I wish this was brought to my attention and that we could have handled this right away. I checked our records, and you are correct, the order had not been refunded and that is why it hasn't been returned to your credit card. I have attached snippets of your order that shows completed (if it was voided, it would have said voided). I have gone into our credit card merchant portal and was able to issue a refund directly to your card (have attached another snippet to show the refund is successful). Please let me know if you do not see it right away or in a few days.

            I sincerely apologize for any inconvenience you have experienced and appreciate the opportunity to resolve this matter. I will also work with my staff to better train in situations like this, so it doesn't happen again.

            Sincerely,

            ********

            Customer response

            07/03/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you for responding to me

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 21

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1201 W Main St Ste 21

          Ripon, CA 95366-3027

          (209) 599-5555

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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