Complaints

• Initial Complaint

  10/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ***** ******,.On or about 3/2022,I purchase a 2013 ***** Malibu for over $13,000 from Melody's Auto Center,******************************************* On 8/30/2024 ,car was repossessed by dealership Melody's Auto Center,Reason for this complaint is because,as a consumer I believe I have my right,And I Believed my car was wrongfully repossessed,my reasons are because, as of 9/21/2024 ,Melodys Auto Center ,had failure to provide me with any Notices after repossession 8/30/2024,I also ask dealership for a copy of my contract ,Melodys auto center ,deny me with a copy of my contract .Melodys auto center ,had fail in providing Copy of car a Contract,Notice of Sezure,Notice of Belongings,Notice of Reinstatment in writing,Notice of Sale,Dealership varbally ,let me me.not writing .Dealership had failed in providing proper notices ,after my car was repossessed.I've had same address for the past 11years *************************************Thank you,***** ******

  Business response

  10/25/2024

  melodys will not pay for her to have a car with no payment for a year. We have tried to reach her for a year to both phone numbers with no success and she also had a male call the business saying he works for BBB when told we would contact the police he hung up and blocked the calls. 

  
  

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of transaction:7/28/23 *** paid to business:$4500 What business committed to provide: a safe stable car Nature of the dispute:7/28 Strange acceleration noise; they requested opportunity to fix before returning;had it a week to fix issues 8/4 After picking up, check ***************** light were on;wouldnt accelerate over 45mph;trouble starting 8/11 returned upon their request;Dealer stated they would fix it 8/18 Picked up;still had issues 8/21 Texted about issues;said theyd ask their mechanic 8/26 Dealer said mechanic is out for week;unable to drive vehicle on freeway 9/5 Still no word from dealer mechanic 9/11 Texted car wouldnt start;even with replacing their bad battery;asked for return policy because of too many issues;phone call; said I cant return, no longer w/in 72hrs of buying, even though it was in their possession for repairs during first 72hrs 9/19 Dealer mechanic said it was motor support & nothing to worry 9/20 new tires didnt help;Nissan said leaking axle & broken differentials caused issues;was unsafe to drive. Total *** repairs $15,515;driver rear shock leaking;front outer tie rod ends dust boot;both front lower arm dust boots torn;passenger front axle leaking;front and rear differential complete assembly failure. Melodys mechanic wanted to repair w/cheaper parts & thought work was unnecessary.$15,515 repairs exceeded worth of car. I paid $4000 down pmt,$500 1st month pmt,$800 tires,$250 new ***************** afford repairs, plus payments;reaffirmed plan to return it;response was omg9/24 Texted;car left me stranded & my mechanic said car wasnt drivable;told Melodys I wanted down pmt back & wasnt driving unsafe car; said let me ask boss9/26 Followed up about boss;had family ************ respond 9/28 Followed up;told them to tow car 10/2 Asked for boss# since I had no answers;said boss is in after 5pm, but no # given 10/3 ************* # online;didnt belong to business;Texted that # was wrong; got no answer;no longer responding

  Business response

  12/06/2023

  Melodys Auto Center fixed the issues the client requested the first time. The client has the business cards with the office phone number Melodys doesnt give out the owners personal number.

  Customer response

  12/10/2023

   I am rejecting this response because:
  
  This response does not rectify nor address the ongoing issue. They have not been able to make the vehicle run properly and it is not fit for its purpose. The dealership owner never made contact as promised to handle the refund of my cash deposit and return of the vehicle. This complaint goes unresolved.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩