Complaints

• Initial Complaint

  11/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On November 11, 2023, I paid Bail Hotline Bail Bonds $****** on my Chase Credit Card. The next day (11/12), a transaction fee of $30.00 was charged to my credit card. When I agreed to pay the $600, the gentleman said only $600 would be charged to my card and he would send me the link to pay the money. So, I entered the credit card information and the amount of %******. The next day, November 12th. I called the agency immediately about the fee because ***** told me the Bail Bonds company submitted the amount as a cash advance and not a credit card charge and I needed to call the Bail Bonds company. An employee put me on hold and transferred me to the supervisor, ***********************, **************** instructed me to email him a copy of the Chase statement showing the transaction fee and I did. After receipt of the email, he emailed me back saying "Will Do". I waited 2 days for the refund credit. No refund. I called several times to discuss the refund, but they would hang up the phone once they realized it was me. Then, I called from my sister's phone and they answered. I told the employee that I was going to file a complaint with the BBB, and he stated "you don't have to go that far, we will take care of it." No refund. So, I emailed **************** informing him that I was going to file a complaint with the BBB and any other agency that regulates his business if the credit was not done in two days. As of this date, no refund to my account and no contact from the company. The real issue is that the company did not tell me they were going to do a cash advance, then I would have said NO./

• Initial Complaint

  10/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  THEY ARE HOLDING THE ***** TO MY VEHICLE AS LEIN HOLDER AND HAVE NOT RELAESED MY ***** AS THEY WERE TO HAVE RELEASED ***** OVER A YEAR AGO. NEED MY ***** CLEARED SO THAT I C AN SELL THE VEHICLE. WAS PROMISED THAT IT WOULD BE DONE AND STILL NOTHING. I HAVE TRYED TO CONTACT THEM AND KEEP GETTING THE RUN A ROUND,

• Initial Complaint

  08/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I and my partner are customers of bail bonds hotline and we have been unable to setup a monthly ACH payment transfer so we subtract the worry of missing payments and being stalked by a bounty hunter. Please assist with our issue as we appreciate the company and their services but the management must have something against customers because they are aware of our interest in making payment to the company but has failed to see through to the sufficent setup and other payment methods such as collateral has been unavailable to us but we have that option as well. Please help resolve this subject. Bail hotline accounts : 1******* and 1****** With sincere thanks, E*** ** ******

• Initial Complaint

  04/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On march 24 2022 I missed court due to my street bike got a flat tire I notified my co defendant who then notified the judge he still put a warrant out for my arrest I then notified my bail bonds about missing court and took down a payment they refused my payment and told me they need $1200 before they would write me a letter of reinsatement so I could be put back on the calendar I don't have the $1200 I offer to give them $700 and they refused I have tried to make my payments but have fell in a hardship since my case was brought on me I can't get a job anywhere due to the charges that I haven't been convicted of yet the bail hotline is known for doing this and its not right I never missed a court date in 2 years since this has been going on and never once received a letter or phone call from the bail bonds this should be unconstitutional and something needs to be done about this bail bonds

• Initial Complaint

  03/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On 3/10/22 I was approached by a apprehension team looking for my daughter who have a warrant out for her arrest she currently out on bail he ask me was I ******* ****** I said yea he said he was looking for ******** ***** my daughter I let him know I have not seen or have any contact with her he told me I was lying and that he saw her in my apartment I told him he was dam lie he said it was two ways we can handle this one get the key from the manager two kick the door in so he chose one got the key from the manager enter my apartment without my consist or a search warrant search my apartment looking in drawers underneath the couch and of course no ******** ***** so I will like to file a complaint

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩