Reviews
1 Customer Reviews
Review from Dee Dee H
2 stars10/05/2024
I joined Planet Fitness because it is an affordable place to workout and is conveniently located on my way home from school. I could have worked out on campus for free, but to save time and energy this felt like the smart thing to do. After gradution I decided to cancel my membership and find a place closer to my job to workout at. Canceling the membership was difficult, I had to drive to the location and do it in person. I would not cancel the membership online or over the phone. Two months after canceling I received a $10 charge (August 3rd, 2024), I called the location and spoke with a customer service ***. *** advised me that I had made the deadline for cancelation and was not sure why I was charged two months later. The *** spoke with the manager on duty, the manager on duty advised me that I would receive a refund, but it would have to go through the owner and it might take a while. Two months later, I still have not recevied a refund, I have not received an email regarding the refund. However I have received several emails requesting for a review of the location.
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