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          Business Profile

          Dentist

          Kerzie & Orsino Dental

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Dentist.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/24/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I am writing today to complain of the poor service I received at Dr. ******************** on September 15, 2022. I was there for a treatment tooth #4. It needed a crown. After Dr. completed his job, I felt discomfort right away. He told me it would take a few days to get used to that new crown. I waited for 4 days but the pain and discomfort was not going away, so I called them on October 3, they're ask me to come in for a recheck, they took x-tray and told me that the crown needs to be adjusted. After he adjusted my new crown the pain and discomfort was still there. I did wait for a few weeks again just trying to get used to that, but I still couldn't eat anything on that side. I wasn't feeling comfortable going back to them, so I went and saw a different dentist and he explained to me that there are big gaps between the crown and the tooth and this is why I have so much discomfort. I did send an email to Dr. ******************** on February 9, 2023 regarding a refund for $588.90 and also I did ask them for reimbursement for my dental insurance, which they did inform me that they have no problem refunding my payment and reimbursement benefits. I just need to provide a new treatment plan for that tooth from my new dentist. On Feb 15, I did email them my new treatment plan and I haven't received any response back from them. I do need to resolve this issue quickly, because it feels very comfortable.

            Business response

            03/03/2023

            See attached

            Customer response

            03/14/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

            I would like to inform you that I did receive payment back from Kerzie & Orsino Dental for amount of $562.50. Unfortunately my dental insurance hasnt received any reimbursement. Next week I will be following up with my dental insurance company again.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 16

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          4970 Rocklin Rd Ste 100

          Rocklin, CA 95677

          Visit Website
          (916) 626-5525

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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