Business Profile
Car Wash
Quick Quack Car WashHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
01/08/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 2nd 2025, my wife took our card to quit quack car wash on pocket road. And upon exiting realize that the machine broke are roof rack off of our vehicle. We have never had this issue. We have been members for 5 years and have never Had any problems. This vehicle alone has gone through the car wash. As is without any problem and on this day, there was due to a operator error with the operator not retracting the top brushes. He was scolded in front of my wife and told. That's what he needs to do. We then filled-out a incident report, only to be contacted. By **** and told that it is our fault and that they were already broken. This vehicle is not even five years old and has not been through anything that would have led to the break other than mismanage of the car wash. I just want are rack to be replaced, but this location and the manager **** are completely rude and keep insisting that it's our fault because the keyhole cover was missing, which has nothing to do with the attaching or detaching to the vehicle. I was told there are pictures and videos, but have still not received any of this "proof."Initial Complaint
01/03/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Not guided properly into guide track for car wash, causing tear/damage to tire near *** area.Initial Complaint
01/02/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
It happened on 12/28/2024. I went into the carwash and when I left I saw that my antenna was broken off hanging by the wire. All I wanted was for them to pay for the damages. As we just got the car less than a month ago. I received a call stating that they saw the footage which showed their machine break it off but they will not be taking responsibility for it.Initial Complaint
12/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 12/01/24 I went to the **** on Lichen ** in ************** and before I went thru the wash I stopped for the employee to insert my info into his iPad and I let him know I will not be renewing my membership. He said thank you very much and that he'd let "them" know right away.. I drove on.Then today (12/13/24) I noticed that I have a charge of $37.99 that was taken out of my account from **********************. I called it their customer service number right away and the lady who answered my call was very rude and told me that I needed to give them 10 days notice for any changes made to my membership. I informed her that I spoke with an employee from quick quack and he assured me that my membership would not be renewed and she didn't want to hear anything I had to say she wouldn't let me talk to her boss or anybody with the little more power than her. She just kept repeating herself over and over and was very extremely rude I just want my refund because I did not use their services and so I feel like I should get my money back thank youInitial Complaint
12/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up for the car wash because I thought it was a good idea, I didnt really have any complaints while I was using it so I continue the service.I found out I was moving back in May and let them know so they could cancel the membership. I was told it would get taken care of, but it never did then I realize I got charged for another month so I called and spoke with someone. They said they would take care of it but never did, then I went online and request yet again to cancel the membership but again no one ever did. It has been six months of getting charged illegally and yeah, I still cant get them to stop without having to change all of my banking information if I see this on my card again, Im gonna have to consider further action.Initial Complaint
11/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Using Quack Quack car wash my vechile went off the automatic car wash track that moves the vehicle through the car wash. The car wash was stopped and their employees directed me to turn my vehicle wheels to the left and drive forward to get the vehicle back on the car wash tracks. No one checked the passager side of my vehicle to make sure it was clear of the any obsticles that would damage my vehicle. Pulling forward my vehicle made contact with parts of the car wash on front passenger fender causing damage to the fender and bumper. The manager/supervisor ***** immediatly blamed me for the damage and refused to pay for the repairs. The repairs cost me a $1000 dollar deductable and my insurance company approx. $3000 dollars. I'm asking for the Quick Quack to refund me for my deductable because their employees instructed me to move my vehicle without checking for any obsticals that would damage my vehicle inside their car wash. I was not able see that side of my vehicle because I was inside my vehicle with my views being blocked by car wash brushs and soap. Quick Quack denied my claim claiming that I moved the the vehicle steering wheel causing the issue. I did not have my hands on the steering wheel.Initial Complaint
11/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or about September 2023 i used the service of Quick Quack Car Wash in *********. as i was about to enter the actual car wash there was a problem with my vehicle not aligned on the track, the car wash representative hit a button that started my vehicle to move up and down and side to side, until the attendant felt i was back on track. Once thru the car wash i pulled into a stall and began to dry my vehicle when i noticed deep mechanical type grooves ,scratches on the top drivers side of the hood. I alerted the attendant who took a report and told me i would be contacted. Since i didn't know exactly what date the damage occurred, he showed me a video without the damage and stated that i dint have any proof it was done by the car wash, i apologized and dint pursue it any longer. The second time on or about September *********************************** the docs i uploaded, it was exactly the same mechanical grooves as shown in the pictures that i provided him, and the manger stated i cant prove it was done by the car wash. A co-worker at my job heard me discussing the damage and he showed me pictures of two vehicles with the exact same groove damage after using the same car wash.I am now getting estimates to get my vehicle repaired, if the Quack Quack Car Wash Manager will not pay for the damages, i will be filling in small claims against them.Initial Complaint
11/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sunday, November 17th I took my new 2024 outlander sport to the car wash for the very first time, I still have a paper license plate that is how new the car is. I went through the car wash, and when I stopped to use the vacuum and clean the inside of the car, I noticed that there were scratches all over the car. I immediately went and tried to find a manager, but the managers dont work on Sundays. The tech ******* did an incident report, apologized and assured me that after the manager viewed the footage he would call me on Tuesday. I had never taken it to a car wash before the incident, the incident number is *****. I just went to the car wash after receiving an email saying that they have no evidence that this happened to my vehicle. I thought that the pictures and the incident report and the fact that they have me on camera telling the guy I never took this vehicle to a car wash before it would be enough for them to actually do the right thing and fix the damage. I was wrong they said I have no proof despite the swirls and scratches the tech and I took pictures of. They are denying the damage and saying there car washes never damage vehicles. Manager named ****. 7thst and bellInitial Complaint
11/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My vehicle was damaged I took the prober steps and filled a claim with the manger and I have not received any contact back in over a week I contacted corporate nothing there as well. Have ask employees about the manager who seems to never be there. Also can't provide me with the store number. Mean while I still pay my monthly payment. It seems as if there is no accountability on a day to day level. All i would like is for them to fix my brake light.Initial Complaint
11/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Quick Quack Car Wash claims that their equipment is safe and will not damage the vehicles using it, per their FAQs Will the wash damage my vehicle?No. We use a brushless system that is effective at removing dirt. Our spinning wraps are made with hand-cut cloth strips that are gentle on your cars surface. And we use eco-friendly, pH balanced soaps to get your car clean without harming the paint.When I used their car wash, their equipment did damage my car, specifically the license plates. This happened on my previous car; with my new 2024 car I did not expect this to happen again. When it did, I contacted the company and they refused to remedy the issue nor provide me with a requested refund. I am requesting a full refund. The company claims We are unable to honor your recent request for a refund due to continued use of our facilities. Despite my one time use - not continued use. Researching continued use says Continuous use refers to the ongoing, uninterrupted use. I have not continued to use their facilities after the damage their equipment caused.The apparent ongoing damaging of vehicles is documented on a ************** Quick Quack Car Wash damaged my vehicle showing continuing damage to vehicles and apparent lack of responsibility by Quick Quack.
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Customer Complaints Summary
300 total complaints in the last 3 years.
91 complaints closed in the last 12 months.
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