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          Business Profile

          Hearing Assistive Devices

          McDonald Hearing Aid Center

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hearing Assistive Devices.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:
          BBB files indicate that this business has a pattern of complaints. Complainants generally allege that the company specifies a 30-45 day waiting period for refunds, but that it takes much longer to actually receive the refunds. In some cases the complaints indicate that the consumers waited for 3-4 months before receiving the requested refund.

          The company responds to complaints by explaining their refund process, delivering the product or providing refunds.

          We wrote the business on June 4, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. The company responded to our request on July 3, 2014, indicating that customers must complete refund request forms stating the reason for the requests which are then sent to corporate for review. The company states that once the refund is approved it is paid within 45 days almost without exception. McDonald Hearing Aid Center admits that occasionally a refund will exceed the 45-day time frame due to administrative issue. The company indicates that when an error in the refund process is discovered, it is rectified immediately to ensure it doesn’t happen again. 

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 80

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1601 Douglas Blvd Ste A

          Roseville, CA 95661-2957

          (916) 218-4100

          Customer Complaints Summary

          0 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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