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          Business Profile

          Caterer

          Starrtenders

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Caterer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/29/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I hired this business to cater my wedding for the date of Oct 1, 2022. I paid ***** a $200 deposit through zelle to hold my date. He stated that he would give back the deposit within 30 days of the wedding if I needed fo cancel. I decided I wanted to cancel around June. I spoke to him on the phone first and he said he would he wanted me to text him at the same number we were speaking on to remind him to pay me on Saturday. I forgot to message him on Saturday, so I then texted him June 9, 2022 stating I wanted my deposit back. I have since messaged multiple times asking to have my deposit back and even sent screenshots of the zelle and messages stating his refund policy. I have yet to get a response from him.

          • Initial Complaint

            05/10/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I hired Starrtenders at the beginning of last year to bartend my wedding for this year. Unfortunately, I made the mistake of paying him in full. The venue we first had was unable to host our wedding and we needed to find a new one. The new venue we found did not allow us to bring in outside bartending, so I needed to cancel with ***** and Starrtenders and asked him for our money back so we may use it toward something else related to wedding expenses. He said he would pay us back at the end that month, but he did not. We still have not received our payment back. Our wedding is now two months away and we are out a lot of money that we worked hard for to pay for our wedding.

            Business response

            05/10/2022

            In contract we never asked for full payment she did and we have paid 2/3 of money back and plan on paying it all back before wedding for her cancellation of wedding is not normal for us to refund but we plan on return reminders of 500) 

            Customer response

            05/10/2022

            I am rejecting this response because: No, he did not require full payment but that does not change the fact that I am still owed the money back per his contract. He has told me several times he will refund the money but never does. I need this money now. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          3271 O'Farrel Drive

          Sacramento, CA 95815

          Visit Website
          (916) 291-3193

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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