Debt Relief Services
WCM West - Consumer MediationAbout
Important information
- Additional Info:
What Is Considered a Debt Relief Service? It is important to remember that there are different types of debt relief businesses. Businesses that are bound by the following rules include for-profit sellers of debt relief services, and telemarketers for debt relief companies.
Exemptions to the following include bona fide non-profit organizations, and providers who meet face-to-face with customers before signing them up.
Do Not Pay Fees Upfront. Before you hire a debt relief service, know that they cannot collect fees until all three requirements are met:
They must have renegotiated, settled, reduced, or changed the terms of at least one of the customer’s debts.
The customer must agree to the result reached with the creditor.
The customer must have made at least one payment to the creditor or debt collector as a result of the agreement you negotiated.It is important to remember that a company cannot front-load fees. If you have multiple debts enrolled with a company, and they have settled one of them, they may only collect a portion of the full fee. Do not pay the full fee until all services are completed.
For more information, read BBB's tips for Hiring a Debt Relief Service: What You Should Know.
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