We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Heating and Air Conditioning

          ZLine Mechanical

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Heating and Air Conditioning.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            12/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We purchased a zline gas range and it is unsafe and has been recalled. We have had the range for about 2 years and the majority of that time have not been able to use it because it is unsafe. Zline never arranged for service to fix the problem so I had to pay out of pocket ****** for repairs which still didnt fix the problem. Now they say they will buy it back but wont pay the full price that we paid for this very dangerous stove.we are asking for a full refund for the stove plus the cost of repairs. Please help us, this is important to us as I do not eat out. I have food allergies and only eat food that I prepare so that I know what is In it for my own safety this company has made this very difficult and I feel that they should buy back the ranges at full price.

          • Initial Complaint

            11/27/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Gas Range was purchased 11/05/2020 (this product has been recalled twice). I received the first recall notice around January 2023. I took whatever steps were necessary to fix the issue. I was told by the Service tech that ZLINE sent, my product was fixed. I received the second "URGENT" recall notice on October 11, 2023. This notice stated if the issue was not fixed the results can lead to "death". "FAILURE TO TAKE THESE STEPS MAY RESULT IN DEATH OR SERIOUS INJURY DUE TO CARBON MONOXIDE POISONING". On or around 11/22/23 I scheduled another inspection but still have not heard back from them. I then called on 11/27/23 and was put on hold for over 6 hours.

          • Initial Complaint

            10/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We bought a 36 inch stove from Lowes its a zline brand there was one recall they sent a repair man to fix it a carbon monoxide issue so now they are saying there is still a carbon monoxide issues apparently it didnt fix the problem now they want the owner to fix it and install a carbon monoxide detector something needs to be done with this company

          • Initial Complaint

            08/18/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My oven was recalled and they came to fix it and there is many more issues with the oven and they told me to reach out to get it fixed but I sent them so many emails and they are ignoring me and my $4000 oven doesnt work properly and I need help from you guys to either get my problems fixed so my oven can work or a new oven. Its $4000 out of my pocket that is going to waste right now and I dont like that at all

          • Initial Complaint

            03/23/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We bought a house in December 2022 where the seller installed a brand new Zline dishwasher in December upon closing. When we moved into the new house in January, the dishwasher does not work. I filed a claim under Zline warranty and they sent a part/technician out to fix the issue. Except that part is not the correct part and turns out the part I needed is out of stock and back order. After waiting 2 months, Zline Warranty gave us the option to get a free exchange of the dishwasher since the part is still out of stock. I have been following up with that team for the past 3 weeks and have not heard back on next steps. I tried calling them on their customer service line and can never get in touch with a live representative, rather they disconnect me and tell me to email them, but do not ever hear back. I have a brand new dishwasher that is under warranty and no customer service to help with fixing it.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Sacramento, CA 95825-7035

          Visit Website
          (916) 459-7493

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.