Reviews
11 Customer Reviews
Review from Jen P
5 stars08/12/2024
I was really unsure about this company based on some online reviews I saw, but the lights were a great deal. So to be safe, I ordered one light off ******* and the other off Amazon due to their great return policies and scammer refund promises. Both light orders, though bought on another website, were sold and shipped by the seller Bailey Street Home. The shipment was amazingly fast (2 days after ordering I had them - both shipped by ******* both orders shipped straight from the manufacturer, as Bailey Street Home claimed, and the price was great! I will 100% order from them again. Everything was perfect with the order and packaging and shipment and speed of delivery. Very pleased with my purchase.Review from R. S
1 star12/13/2023
The company appears to advertise and sell merchandise on their site that does not exist within their inventory. In my case they sold me an item and charged my credit card but they could not produce the merchandise. It was not until I contacted them 7 days after purchase to ask when my item would ship that I was informed that they did not have the item. It was only at that point that they offered a refund.It took me extra effort to get a live person to assist me through their Chat option online. Their published ***** customer service number did not connect me to a service person, but instead just told me to return to the website.I will never buy from this entity again.
Bailey Street Home Response
12/14/2023
Hello,
Thank you for getting in touch. After reviewing your order, it appears that the item was purchased on clearance with limited availability. Regrettably, we were unable to fulfill your order, and as a result, we have canceled it and initiated a refund for you. If you have any further questions or require assistance, please feel free to reach out. We're here to help.Review from Mindy I
5 stars10/27/2023
****** was very professional and patient. He was extremely helpful and nice. **************** is exceptional. Would highly recommend Bailey Street Home.Bailey Street Home Response
11/03/2023
We appreciate your kind words and your recommendation. ****** is indeed a valuable member of our team, and we're delighted to hear that he provided you with exceptional customer service. :)Review from Dee R
5 stars10/26/2023
Had a great experience with this vendor. Same brand name products as other vendors, but better prices. I'll certainly use this company again, and plan to refer friends and family. ****** is a fantastic rep, taking the time to answer all my questions, and has an exceptional phone presence, a rarity these days. I really benefited from our interaction. He left a wonderful impression for the company.Bailey Street Home Response
11/07/2023
You're very welcome! We're thrilled to hear that you had such a positive experience with our company and ****** as your representative. We take pride in offering competitive prices and outstanding customer service. Your kind words and referrals mean a lot to us, and we look forward to serving you and your friends and family again in the future. If you ever have any more questions or need assistance, don't hesitate to reach out. Thank you for choosing us!Review from Myrna E
5 stars08/28/2023
Loved my coffee table. Most of all loved the price from Bailey Street, which was a fraction of the price from other competitors. Delivery was smooth and the truck driver brought the furniture into my home and helped unpack it for me. The piece had a slight blemish which obviously occurred with shifting during transit. I called to ask with a little stain to touch up the tiny blemish and Bailey Street customer service asked if I would do it myself they would adjust the price even lower, which was a great solution. Will definitely continue as a future customer of ***** **********************.Bailey Street Home Response
09/04/2023
You're very welcome! We're thrilled to hear that you loved your coffee table and had such a positive experience. :) We appreciate your understanding regarding the slight blemish that occurred during transit, and we're glad that our customer service team could offer a satisfactory solution for you. Our aim is to make sure our customers are happy with their purchases, and your feedback is invaluable in helping us achieve that goal.
We look forward to serving you as a valued customer in the future and providing you with more great products and exceptional service. If you ever have any more questions or need assistance, don't hesitate to reach out. Thank you for choosing Bailey Street Home!
Review from Carlos A
5 stars07/18/2023
***************************** was fantastic and responsive to my inquiry. I purchased 2 gorgeous outside light fixtures. I received the first box and immediately attempted to install it. I discovered the light fixture did not fit. I started to return process, but the second box never arrived, thus I could not return it. ****** listened to my problem and then immediately explained how this would be resolved and he did. My experience both buying it and returning it was great. Thanks, ******!Review from Bee M
5 stars07/17/2023
****** was extremely helpful and efficient in handling my replacement parts and I just really appreciate working with someone with this level of professionalism. Thanks so much!BeeReview from Christine G
5 stars07/13/2023
I had a snafu Im my order. ******** was AMAZING at helping me sort it all out. She was very thorough and professional. The epitome of excellent old school customer service!Review from Marian M
5 stars07/12/2023
The company representative I spoke with was very helpful and patience,extremely nice. I was able to email a picture of a very small part I was missing, and he was able to identify it. I received the part in no time at all. I appreciate the professionalism.**************Review from Amy D
5 stars05/04/2023
****** was incredibly helpful and kind. He resolved the issue quickly and efficiently. He made the whole experience enjoyable.Bailey Street Home Response
05/11/2023
Thank you for taking the time to leave a 5-star review. Your positive feedback means a lot to us, and we appreciate your support. If you have any further comments or questions, please don't hesitate to reach out. We are always here to help and ensure that you have the best experience possible!
Customer Review Rating
Average of 11 Customer Reviews
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