Complaints
Current Alerts For This Business
BBB believes complaints we have received for My Naked Dog contain a pattern of similar allegations. These allegations include complaints that shipment takes longer than advertised; the products received are of poor quality and do not match what is advertised on the website, mynakeddog.com; and that the wrong size clothing is shipped. Consumers have also expressed concerns that they were not aware that they were ordering products shipped from China.
The company has not responded to the majority of their complaints.
On March 18, 2019 BBB wrote to the company requesting they provide us with a written explanation for the issues leading to these complaints and a lists of steps they have taken, or will take, to ensure these problems do not continue.
On March 19, 2019 the company responded: "Our delivery time frames are very transparent on our website. Our Dog Mom sweatshirt undergoes a stated 4-6 business day processing period as stated in the product description, followed by a 4-12 business day shipping window as stated at checkout. We have a small percentage of customers who choose to not familiarize themselves with this and are upset when their package is not delivered at "Amazon Prime" speed. We provide clear photos of the sweatshirts in the product pictures, as well as a sizing chart to help our customers make an informed sizing decision. We also clearly display our policies at the bottom of every page of the website."
On March 22, 2019 BBB requested photographic evidence confirming that the products consumers are shipped are similar to what is displayed on the company's website. As of today's date the company has not responded to this request.
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