We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Insurance Services Office

          Amezcua Insurance SVC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Insurance Services Office.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            08/01/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I asked for 1 month premium membership, they charged me for 6 months without communicating and or verifying with my new "6 month agreement." I was then sent to collections via my insurance. No contact or call with my new terms.

            Business response

            10/14/2022

            Business Response /* (1000, 5, 2022/08/15) */ Please provide a policy number for reference. Consumer Response /* (3000, 7, 2022/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have provided my policy number at 10:24 am. Why are you asking again? This will be published publicly and therefore will be releasing my personal information via this complaint. This does not coincide with my original request as we have cleared this information earlier within the 15th at 10:24 am. Please advise I also have attached calles regarding my cancellation that have never been communicated with me regarding my original complaint. Business Response /* (4000, 11, 2022/10/03) */ The policy was purchased as a 6 month term. The client paid the policy for the first 6 month term. At renewal the carrier (***************) mailed the insured a renewal offer 30 days in advance offering to renew the current policy. The renewal offer stated that it was an offer to renew the existing policy for a new 6 month term. Due to privacy reasons I cannot upload the copy of the renewal offer mailed on 02/07/2022 directly to the insured specifying "Your current policy ends March 12,2022 at 12:01am. This renewal offer is for the policy period March 12, 2022 through September 12, 2022. Your 6-month policy premium excluding billing fees is $665.88" This letter is send directly from the carrier to the client outlining the terms of the renewal. Consumer Response /* (4200, 13, 2022/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not correspond with my original complaint about how Terms & Conditions were not vocalized/ transparent over phone conversation via representative of Amezcua Insurance SVC. This, because no conversation followed before the state of transaction of said new 6 month renewal, my card was immediately charged for my monthly rate, but in agreement with only charging for a single month. That is not the fault of myself, but of the representative of the business. Thus, the neglect of accountability and integrity of the business. Business Response /* (4000, 15, 2022/10/13) */ As stated previously the terms and conditions were outlined in the renewal "offer" sent to the insured 30 days prior to renewal expiration.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          7 N Hebbron Ave

          Salinas, CA 93905-2609

          Get Directions
          (831) 757-6315

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.