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          Business Profile

          Auto Parts

          Car Part Solutions LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Parts.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/30/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a auto parts from Car Part Solutions LLC on September 10, 2025 providing the correct part number, but received the wrong item not once but three times. The parts costs $828.40. Despite clear communication, the company insisted I confirm the part, which made little sense given that they have the inventory and expertise. I am not a mechanic and relied on their accuracy. Each time I received the wrong part, I reached out to resolve the issue, but they refused to provide a refund, only offering a check even though I paid via Zelle. I was also required to pay for return shipping on their repeated mistakes, despite a 30-day refund policy stated on the ********** make matters worse, a similarly named business, Car Part Solutions **** in *********************, informed me that they have received complaints from people who have been scammed by this company using their name for the past six months. This pattern, along with the companys refusal to address my issues, suggests fraudulent practices.I am seeking assistance to recover my funds and to prevent further instances of this deceptive business behavior.

          • Initial Complaint

            10/30/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Here's a review version:---**Terrible Experience Avoid This Company**I ordered a part on **September 10** for **$828.40**, but they sent me the wrong itemnot once, but three times. I gave them the exact part number and even confirmed it multiple times, yet they kept shipping the wrong product. Their **** ****** *****, told me I needed to "confirm" the part, which is ridiculous since its their inventory. Im not a mechanic, so I trusted them to send the right part based on the part number I *********** make it worse, theyre now refusing a refund, even though their invoice clearly states a 30-day return policy. I also had to pay for return shipping on their mistake, and Im now only offered a check for a refund after paying via Zelle, which doesnt feel reliable.Ill be going to the police and filing a chargeback with my bank due to this company's complete lack of responsibility. ***** *****, who sold me the part, has gone silent. It took almost **two months** of dealing with their errors and poor customer service. Avoid this place at all coststhey're scammers.

          • Initial Complaint

            10/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My 2003 Thunderbird with 98k miles had a serious gas odor leak. My Ford Dealer recommended replacing the FUEL TANK & PUMPS plus the FUEL FILLER ********* no longer supports the 2002 to 2005 Thunderbirds.I got to "Car Parts Solutions", purely by ACCIDENT. I dialed, Desert Valley Auto Parts in AZ.There was LOTS of ******************* When the phone connected, I was greeted with "Car Parts", nothiing more.I asked if this was the "BIG YARD" in AZ..."Yes it is", replied ***. I told him what I needed...he replied with "hold please". "Good News...we have it...$648". It was high but it included the pumps. "By The Way *** added. ALL OUR PARTS ARE TESTED & you have 30 days for REFUND/REPLACEMENT". The FUEL FILLER NECK came in at $399. My grand total was $1,****** mechanic installs the tank and then tells me, "THE PUMPS DON'T WORK" and the FUEL FILLER NECK is 4 inches too long. Later, I call Car Parts Solutions...HANNAH answers,she says..."let me get *****". A few words were exchanged...than says, "let me get you a RETURN LABEL."That was back in June '24. It is now Sept of '24 it. I NEVER HEARD from them AGAIN.I figure they owe me a $300 REFUND. $100 for each pump ($200) & $100 for FILLER NECK.Whether they REFUND or NOT, this REVIEW will be POSTED. I will REMOVE it IF we come to a resolution.There are plenty of other places to buy your CLASSIC CAR PARTS but DO NOT, UNDER ANY CIRCUMSTANCES BUY YOUR PARTS at "CAR PARTS SOLUTIONS--*******************'VE BEEN WARNED.

          • Initial Complaint

            09/30/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I sent the part back to the company for a refund of my money because they sent me the wrong part. I have been waiting on a refund of my money for a month and they said it will take longer. All I would like to happen is for my money to be sent back to me. This has been happening since June 29.

          • Initial Complaint

            09/10/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased parts from the company, they overcharged for the wrong parts and failed to send me a receipt for refunds and are requesting I return. The parts with out a refund. It seems to be a part of an elaborate scam.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          San Diego, CA 92127

          Visit Website
          (833) 659-9324

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          6 complaints closed in the last 12 months.

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