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          Business Profile

          Boutiques

          Super7

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Boutiques.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/19/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Item ordered on 7/31. Now 8/19 and NO contact. They have charged my card, not shipped the item. States "unfullfilled" online and cannot get response from business.I would like shirt shipped. I paid for shipping, but didn't realize it was going to take almost a month with no contact or status change.

            Business response

            08/20/2024

            Hello,

            We are currently waiting for a new stock of these shirts to arrive. If you would like, we can cancel this order and you can reorder when stock is available.

            I apologize for the inconvenience.

            Customer response

            08/20/2024

            I finally got a response outside of BBB. They say out of stock and not coming back in stock.

            Here you state it's coming back in  stock if I wait? I'm very confused.

            Not sure what to believe with your company. Seems like you just took my money and hoped I wouldn't notice you never shipped it.

            You shouldn't have sold something you didn't have in stock.

            Business response

            08/21/2024

            Hello,

            Our apologies, a refund will be issued as there was a stock discrepancy regarding our SDCC items that came back to our warehouse.

          • Initial Complaint

            01/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I received a ****** collectable inside a factory sealed box, and the box is crunched. It was poorly packed inside it's oversized shipping box. They have offered 30% refund or an exchange, I want an exchange and now they will not respond back with the directions and pre-paid shipping label to begin the process.

            Business response

            01/04/2024

            Hello ****,

            We apologize for the delay. It has been a hectic holiday season. We have sent the *** to you as of yesterday.

            If you need help with anything else please let me know.

            Customer response

            01/04/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ***********************

             

          • Initial Complaint

            12/31/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            On December 2nd I ordered five collectibles from Super7s online store totaling 85 dollars. These were intended for a birthday on December 16th and the Christmas holiday. I paid for three business day shopping. On December 12th I went to check on the status of my package which I had not received an update on. I found that based on Super7s tracking app SHOP that the package was stuck at Order Received with no shipping information. This was now well after when I expected it by, and it would in no way arrive for the birthday in question. I sent two emails to their customer service line on the 12th and 13th. The 14th I got an email from **** that the label had been printed for my package, implying that the order had in no way been touched until 13 days later. I then was sent a link by the customer service line to track my **** package. Then on December 20th, I checked my link and I saw that the package had not had any updates of being received by the facility as of the 18th.I then send a follow up email every 48 hours (which is their timeframe provided to respond in) to which I received nothing. Once it got to December 22nd and I saw I would be out 5 gifts I requested a refund. I still did not hear back, but spontaneously got a notification my package arrived on the 24th. I was out of town by then and returned yesterday, but upon arrival I found the box is terribly damaged.I have been out of work while getting my teachers license and cannot just eat an $85 dollar loss. My communications have been ignored, and the package arrived 24 days after an order that was paid for to take 3.I am happy to send this back (not at my expense) but they have ignored my requests and I need my money back.Thank you *****************************

            Business response

            01/03/2024

            Hello,

            This holiday season was incredibly busy for us and we were not able to ship out orders as quickly as we would like to. We have sent ****** an RMA to return the order for a full refund.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 21

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          701 Eighth Ave

          San Diego, CA 92101

          Visit Website
          (619) 339-2642

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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