We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Clothing

          Rowan

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Clothing.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            09/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased 3 tops from this company in July 2024 after seeing an ad on ******** marketplace, I promptly returned 2 using their company provided label. The seller received the items back in their warehouse on August 2 at 10:27 AM , the seller reached out nearly a week later claiming they only received one item. When I asked them for proof, they sent me a picture of a package and label that was not mine along with a photo of an item that was not mine . The seller had possession of the two items for nearly a week, and obviously based upon them showing me a label that was not mine- either had a theft or mix up issue internally. I have still not received the refund for the second item, which was returned and the seller refuses to give it to me despite them receiving the item. The seller is at fault as they are not staying organized with their return processes, hang on to returned items for significant amounts of time, which can often cause internal theft or confusion issues (as indicated and proven by the emails I will show as proof) . I just want to have a refund for the items I returned. I have seen many others posting on their social media pages about similar scenarios

          • Initial Complaint

            08/23/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Company refuses to provide a refund for items that were promptly returned using the company supplied return label that they are claiming they are unable to locate. **** confirmed delivery of the return on 8/12/2024 as part of a bulk return including 27 other items under the company's firm label ID. Multiple attempts to resolve this issue with the company via email were made but the company will not accept responsibility for what they say is a missing return contrary to what the postal carrier has communicated.

          • Initial Complaint

            07/19/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I returned this package on 7/9/24, and it was received by Rowan on 7/11/24. I have sent repeated emails to inquire about my refund and we are now 8 days out and the refund has yet to be processed. I find this totally unacceptable!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          11315 Rancho Bernardo Rd

          San Diego, CA 92127-1402

          Visit Website
          (855) 615-1259

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.