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          Business Profile

          Liquor Store

          Nestor Liquor

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Liquor Store.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/04/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            They stole my money and never delivered a product ***********

          • Initial Complaint

            08/31/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order for 2 bottles ********************* Bourbon Cream from Nestor Liquor (order #*****) and I have not recieved the package. The total amount of the order is $59.39 and was shipped via ***** (tracking: ************). The tracking states it was delivered to my front door, which it was not and it nowhere on my property. I have reached out to ***** and they have requested that I have Nestor file a lost package claim but Nestor never responds to my email to complete this task. I either want my package or a refund becuase right now I am out $59.39. I paid and did not recieve the package. I do have a complaint against ***** for stating it was delivered and that is being investigated by ***** Corporate but they cannot refund my money becasue Nestor has to file the lost package claim. If Nestor is not going to do that, then refund my money. This is the first time I have ordered from Nestor and I would like to make more purchases but I will not until this is resolved. Nestors website states that someone 21 or above must sign for the package and that did not occur as well but if it did, I would have the package in hand. Shipping Policy from Nestors website: https://www.nestorliquor.com/policies/shipping-policy , why wasn't this shipped with adult signature required or was it and someone else signed for it because I do not have the package. I just want my order or a refund. Nestor has to file with *****, not me. Nestor appears to be strict with there no refund policy but does not follow their own shipping policy requiring someone 21 or above to sign for the package....which I never recieved.

          • Initial Complaint

            08/16/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a bourbon to be delivered to my house and was charged. The shipping address was listed as my home (*******) but the shipment went to *********. Multiple inquiries to Nestor have not yielded a reaponse.

          • Initial Complaint

            03/29/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I submitted an order through a website called Prime Oaks in the amount of $145.53 on Saturday, 03/19/2022, order number ****. A shipping label was created on Monday, 03/21/2022, but by Friday, 03/25/2022, it still had not shipped. I sent an email to ********************* on 03/25/2022 and received a response from ***** at Nestor Liquor telling me there was an inventory issue and the order will ship by 03/29/2022. The order still has not shipped. Ive sent emails, tried to chat with someone via the website and the phone number on their website did not work. I really would like my money back or delivery of the product I ordered as I have come across other reviews where people have advised this company is a scam and will not return phone calls, emails or messages. This company should not be allowed to keep my money if they cannot supply the product.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1134 Hollister St

          San Diego, CA 92154-3101

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          Customer Complaints Summary

          7 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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