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          Business Profile

          Liquor

          Youbooze

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Liquor.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/22/2025

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Billed card as soon as the purchase was made, not when the items shipped. After 2 weeks the order has still not shipped. Repeated emails go unanswered and when trying to call the line is always busy.

          • Initial Complaint

            01/03/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I purchased an item from this business (order # *****) and upon the delivery day it was damaged by *** and *** put in a claim with this business (claim # C0281214151) I have reached out to this business by phone and email for over a week now to cancel this purchase and have my card refunded. I have not received any response. I have left numerous voicemails to a **** **** at ************ and no response either.

          • Initial Complaint

            01/02/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Order placed for 4 bottles of Old Camp Bourbon on December 4th 2024. On December 14th card company to check the status of my order as it had not been shipped yet. Per *** with company. They did not have product in stock and I asked for a refund after *** tried to convince me to choose a different product. Told *** they should not sell product that they dont have on shelves. Asked for a refund and was told it could take 7-10 business days. Still havent heard a word after being assured that I would get an email when the refund process was started. Luckily I paid through ****** and have filed a complaint and so hopefully money will be returned. Tried contacting via email and phone several times with no return call or email and now its 1/2/2025

          • Initial Complaint

            12/20/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Using the details you provided earlier, heres a concise paragraph that answers the questions in the provided form:On November 23, 2024, I mistakenly made a purchase totaling $239.96 with this company. I realized the error immediately and emailed the company requesting the cancellation of the order, as per their policy, which allows cancellations within a specific timeframe. However, I received no response. Instead, I was notified that the purchase was successful. Despite the company's stated shipping timeframe of 4-5 business days, the less expensive item arrived 15 days later, while the more expensive item never arrived. I contacted the company numerous times via phone, initially being redirected to voicemail repeatedly. After several attempts, I reached a representative on December 16, who acknowledged issues with the brand and promised to escalate my case to their manager. I requested a refund for the undelivered item, but I never received any follow-up. My subsequent attempts to contact the company have been blocked or ignored, leaving me with no resolution or refund.

          • Initial Complaint

            12/19/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On 11/23/24 I ordered a bottle of ********* Single Barrel Kentucky Bourbon Whiskey for my husband for Christmas. I am making payments through Affirm, three of the four having been made. To this date I have not received the Whiskey, nor have I had a reply to my numerous emails regarding the status of the delivery.All I want is the item to be delivered, in perfect condition and in time for Christmas and at least an email explaining why they have not answered a single one of mine.Below is a copy of my order confirmation and if any more information is needed, please feel free to contact me, email being the best form of communication.Hopefully, I will receive the item in time for Christmas and can gladly cancel my request for your assistance.Thank you in advance for your help in this matter.Thank you for your purchase!We're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Shipping Protection 1 T2 $6.99 ********* Original Single Barrel Kentucky Straight Bourbon Whiskey 750mL 1 With Sugarfina Bourbon Bears $169.99 Subtotal $176.98 Shipping $19.99 Taxes $0.00 Total $196.97 USD Customer information Shipping address ***** ****** ******************************************************** Billing address ***** ****** ********************************************************************************************************* Payment unknown ending with Shipping method Standard If you have any questions, reply to this email or contact us at **********************************

          • Initial Complaint

            12/17/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Placed an order for a bottle of whiskey on September 6, 2024. Received email stating that order was being prepared and would ship soon. Many emails with no response. Finally, one response on October 12th said it would ship in 3-4 weeks. Then nothing. Its December 17th, no response to any emails asking for delivery or refund. Company Chat feature does not respond.

          • Initial Complaint

            12/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I purchased ****** worth of tequila on November 26, 2024. The company submitted an order confirmation. I have emailed them 3 times and the company will not respond, will not send anything I ordered and has completely gone silent even when I asked them for a ********* was 3 bottles of Pentalones tequila. Azul, ****** and reposado.

          • Initial Complaint

            12/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Simply ordered product online and credit card was immediately charged and 10 weeks later no product and no communication. Ive attempted multiple times to speak with someone and sent unanswered emails. After reading online it appears that this is normal for this business.

          • Initial Complaint

            11/21/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Made and paid an order to the **************************. My credit card was debited but never received the email notice as being sent in addition to never receiving the merchandise.

          • Initial Complaint

            11/07/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I order # is *****. I ordered 6 bottles of Crown Royal Black *****. Order was on August 25, 2024. Supposed to be delivered by **** No response from *** cause they dont have the order. No response from You Booze. I just want my order. If not, I have requested a refund. Please respond to me. ***

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1268 University Ave

          San Diego, CA 92103-3312

          Visit Website
          (877) 487-4668

          Customer Complaints Summary

          87 total complaints in the last 3 years.

          59 complaints closed in the last 12 months.

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