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Initial Complaint
05/12/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
your company has failed provide proof of why this is owed never got any bill or ********* your company is calling my parents which is not allowed to do either your company not stopped after being told to cease al contact
Business response
05/17/2023
Please provide the account number or type of account in order for ******************** to investigate this complaint.
Customer response
05/17/2023
your company has my name I will not giving any info
Business response
05/18/2023
Vervent provides services for several businesses and to better investigate and reply to your complaint, please provide the card type your complaint references.
Initial Complaint
02/27/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied for a credit card with this company and the credit card did not come within a four month period so then I called him back they told me it went to the wrong address and I gave him my address all over again and waited again and I never received it so I called and requested my money back so since November until February they keep giving me the runaround and will not refund my money back no matter how many times I ask for it so I wanna know if you guys can help me to get my money back from this company that's trying to scam me out of $89 I just called him back again to just February 27th ************************************ saying that they're going to refund my money I started this application process back in November of 19 of 2022 and I'm still waiting for my $89 can you help me.
Business response
03/06/2023
Dear Sir/Madam:

Revvi has concluded the investigation concerning this complaint and a detailed response letter has been mailed. Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received.

Sincerely,
Revvi
Initial Complaint
02/23/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
total sold 3 accounts to unlincse collectors with no vianle accessw to invalid tradelines, please delete all 3 from the cras today
Business response
02/27/2023
**************,
Vervent Inc. has investigated your dispute and found previous disputes submitted by you. Investigations were conducted and each account validated and responses provided to you. The owners of the accounts are licensed, please provide proof that you have found these agencies are unlicensed. At this time, Vervent is reporting the accounts correctly and we would not remove the accounts from the credit bureau reports.
Customer response
02/28/2023

Better Business Bureau: make sure they delete from cras they are invalid collection accountys

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************
Initial Complaint
02/22/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
due to the fact that my case was closed the day before i received a response from the company.i am now filing a new complaint to reflect my reply to the mail sent to me.as stated to the emails they sent me and i have replied back.i will only deal with them through email for my reference as phone calls are not recorded on my end.as a business,you should be more concerned about making the consumer happy.there for a "Sacrifice" in communicating through email is very good compromise.with that.i see that the consumer is not important and will no longer deal with the matter.please put in collections and we will both be on our ways and my review will remain here on BBB for others to see how horrible the company and its services are.thanks *****************************
Business response
02/28/2023
Dear ********************,

Due to security reasons, Revvi does not provide account details through personal email addresses. Responses were provided to you asking you to contact Customer Service. You may also view your account through the online website. Due to the condition of your account, monthly billing statements are being mailed to you at the address listed. Per your request, Revvi will no longer attempt to contact you via phone.
Customer response
03/01/2023
no interest
Business response
03/09/2023
It is unclear what your comment of "no interest" refers to. Please contact **************** to discuss the account.
Initial Complaint
02/15/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im filling this complaint cause Im tired off been charge a late fee and I pay my bills on the 8 off every month for the past month they still charging me late fee my bill was down to 500 and now its up $700 Im tired off this theyve **** this and I want the $300 credit back to my account late fees and interest
Business response
02/22/2023
Dear Sir/Madam:

Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed. Because it contains confidential account information, that detail is not shared on this website.
We would ask the customer to allow **** days for the letter to be received.

Sincerely,

Total ****
Initial Complaint
02/15/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Revvi credit card has deliberately messed my credit up. By refusing to acknowledge payments made to them. They are billing me asking for payments that have already been paid.
Business response
02/21/2023
Dear Sir/Madam:

Revvi has concluded the investigation concerning this complaint and a detailed response letter has been mailed. Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received.

Sincerely,
Revvi
Initial Complaint
02/10/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello.I had lost my personal wallet and the holiday had passed. I only have ******* services for paying on my credit card and do not own ***** Mastercard. "Only" ***************** At the counter with www.myccpay.com you ;: you still physically have to use your card along *********.swipes.They explained they'd send a new card threw mail. Long ago. I was explained, at this time there cards are processing. Send a card once there's is ready. I'm not sure what to do on a payment & no card.
Business response
02/22/2023
Dear Sir/Madam:

First ***** has concluded the investigation concerning this complaint and a detailed response letter has been mailed. Because it contains confidential account information, that detail is not shared on this website.
We would ask the customer to allow **** days for the letter to be received.

Sincerely,

First *****
Customer response
02/22/2023
My card had arrival have not seen that letter.I did bring the matters to all our attentions. Hoping better related business are fine; with billing errors and company technology fielding
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***************************
Initial Complaint
02/10/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I've had a first access **** card through the **** of Missouri for many years with a credit line of $650 . I pay an annual fee of $75 plus $28 for an additional card for my partner. additionally, my account incurs a $6.25/ month surcharge for having the privilege of using their credit cards. In May 2022. I reported my card lost and requested a new card cards.60 days go by and I still have not received cards yet they continue to bill me for $6.25 per month . I have had to call them seven times between the months of May 2022 through January 2023 to tell them that I still have not received my cards. Sometime in mid December 2022, I received a letter from the **** of ********, telling me that they decided not to renew my account and issue me new cards because I've had too many lost card requests. The letter also indicated that I had a small balance I'm still required to pay for fees that I have been incurring for 11 months, and a bunch of other information that they provide. I called customer service again, I was told that there is a back up with the companies that produces the cards which is causing the delays. I tried further explain that I haven't had cards in over 11 months, and I refuse to pay the fees that they were charging me for services that I was not able to use because of a fault of their own. After being transferred from one supervisor to another they assured me they will go ahead and send out the cards immediately and apologized for the inconvenience.Finally on February 9, 2023 I called customer service for the last time and requested that the account be closed. Immediately. I requested a supervisor, and requested a refund $6.25/month fee that I have been paying + $75 annual fee & $29 additional card fee.The supervisor was unable to process refunds, but proceeded to close my account permanently.don't care about the fine print I was paying for a service that they could not deliver, and I am fully entitled to every ***** of my money back.
Business response
02/17/2023
Dear Sir/Madam:

First ******************** has concluded the investigation concerning this complaint and a detailed response letter has been mailed. Because it contains confidential account information, that detail is not shared on this website.
We would ask the customer to allow **** days for the letter to be received.

Sincerely,

First ********************
Customer response
02/18/2023
The business states that I must allow 7 to 10 business days to receive the official response by mail because the response was not posted on the BBB website, and since the BBB will close my complaint within five business days, if they do not get a response from me, I have therefore rejected the response in order to keep the complaint open and valid allowing me the time (**** business days) to received the mailed response and to respond accordingly.
Business response
02/23/2023
It does not appear that any additional steps need to be taken by First Access and that the customer would like the complaint to remain open until the letter is received and reviewed.
Customer response
03/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be
satisfactory to me But not as I hoped. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************
Initial Complaint
02/10/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
First Access online website for payment is not available or working. I called the eight hundred number and of course they will accept payment over the phone for an extra ten dollars! Not happening. I'm not paying a fee when I can pay online however they are not fixing their website in order to make payments. I'm not going to have my credit ruined because they refuse fix the website. Why on earth would I pay ten dollars to have a customer service representative take my debit card information when my monthly bill is only six dollars and twenty five cents!!!!!! I'm fully prepared to contact my state attorney general over this nonsense!
Business response
02/22/2023
Dear ******************,
This complaint appears to be similar as a previous complaint filed with the BBB, case no. 19374688. A letter addressing that complaint was mailed February 16, 2023 and should address your concerns mentioned in this complaint.
Customer response
02/22/2023
I am done with both companies and I am contacting an attorney to close the accounts due to shady business practices on the website and their written response. The Comptroller of Currency and my state attorney general will also be notified regarding this matter.
Business response
02/27/2023
First Access is not aware of any long term issues with the website. Please contact our online assistance team directly at ************** or **************** at **************
Customer response
03/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*****************************
Initial Complaint
02/09/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i have been trying to resolve an issue with revvi for around a month now.i have emailed many times and onky got one email back from them.i gave it about a week from my last email stating it was my last attempt.i have been having issues with another company that keeps taking money out of my account.they stated i would get a refund to which they never did.i contacted revvi letting them know the situation and that i cannot pay the card off if the fees arent stopped and if something isnt done about the other company.customer service is horrbile and i have tried for a long time to work things out.i dont care about my credit but thought why not and make it better and see how things go.i see that revvi does not want to resolve it so ill let it go against my credit and give it time.i will never do business with them again and will let others know about the customer service.
Business response
02/16/2023
Dear Sir/Madam:
Revvi has concluded the investigation concerning this complaint and a detailed response letter has been mailed. Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received.

Sincerely,
Revvi

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