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          Business Profile

          Wholesale Lighting Fixtures

          LEDLightExpert.com

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Wholesale Lighting Fixtures.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/05/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            The resolution that was discussed in our last dispute was for the company to send me 2 960w ***** lights to replace the 2 defective ones. We have tried to contact him to find out when they will be shipped and we have not received the lights. We just want to know when they will be shipped and **** stated that all communication should go through the BBB. We are now asking one simple question, when will the lights be shipped?

            Business response

            06/13/2022

            Warranty was voided buy customer for purposely cutting Chords before sending them back for inspection. Our Offer to ***************** was to sell him two brand new replacements at the cost ( no profit) plus the cost of shipping to him

             

            We are awaiting payment before shipping

             

            Thx

             

            ****

             

             

            Customer response

            06/13/2022

            According to the last response from ****, you were going to send upgraded lights. That was the agreement so why the change? All we were asking is when will they be shippes?

          • Initial Complaint

            02/24/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Ordered an item on 02/14/2022 with the confirmation from the sales rep via chat that the item is in stock, emailed me on the same day by email that the item is not in stock - contact them in the morning at 9:45 am on 02/16 to see what fixture would be the best; purchased what they recommended and let me know that they can possibly ship it out the same or next day if the warehouse can do so; 02/17 they told me it will be shipped out and should get a tracking number by the end of the day. 02/18 - called them to update me on the tracking in which the rep sent me the tracking via email; probably arrive at our location most by 02/23. On 02/22, I see no movement on the tracking so I called and asked, they told me that this is a problem and will let me know the update; 02/23 in the morning at 9:45 am called again to ask if we can switch it to will call, ** rep said it was no problem since they have ****************************************** it will take 24 hours to confirm for will call which I understand and then at 12:06 pm, I emailed them that if they think it will be possible for will call in the morning? emailed me back that it will not be ready for will call because the item they shipped is not sure if it is in transit or not. So today on 02/24, I asked for the real update on the order - with a condescending tone from the manager, he said he will get on it next Wednesday and can't do anything for me this week at all. The ** rep told me before transferring the call that the manager can only call the warehouse but the manager told me he can't do anything and then I wouldn't understand how the warehouse works, therefore, I should just wait for their email. They should take off that "lead time" on their website and update it to "might take two weeks to ship this out" to be honest with their customers.

            Business response

            03/03/2022

            Hello,

             

            We Apologize for your initial poor experience. We tried to make up for it by paying a same day ******* to deliver your material. You received the items the following day and when we spoke again you said you were satisfied with our response and would continue to do business with us. We are happy that we could find a solution for you and look forward to serving you better in the future.

             

            Thanks for understanding 

             

            ****

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          7337 Celata Ln

          San Diego, CA 92129

          Visit Website
          (800) 674-9420

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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