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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/21/2025
- Complaint Type:
- Order Issues
- Status:
- Resolved
This company has been calling and harassing me for days. They've LIED about appointment times, they refuse to acknowledge me by my LEGAL NAME, ANDthey refuse to do their job which is being someone to set up appointments.This company has been calling and harassing me for days. They've LIED about appointment locations, they refuse to acknowledge me by my LEGAL NAME, AND they refuse to do their job which is being someone to set up appointments. I want ****** FIRED. SHE HAS HUNG UP ON ME AND REFUSED TO HELP ME. HARASSING A VETERAN NEEDS TO STOP BY THIS COMPANY AND NOW!!! MAKE THE APPOINTMENT, QUIT LYING AND TELL ME THE DETAILS NOW.
Business response
01/22/2025
Thank you for bringing your claims to our attention. We apologize for the inconvenience you experienced and understand the importance of your case and will do our best for a prompt resolution to your claim. I've alerted our customer experience representatives, who will open an investigation and review your case to prevent future issues with your particular case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution. We look forward to hearing from you. Thank you for your service.Customer response
01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *****Initial Complaint
01/16/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
WIll not return call or emails from either me or the VA. Claim has been held up MONTHS because of their inability, or unwillingness, to do their jobs.Business response
01/17/2025
Thank you for trusting us with your feedback. We understand the process is not easy, however know that your claims have been captured and recorded for our customer experience team to investigate. In addition, well leverage our partnership with the ** to ensure that your case is resolved in a timely manner. If youd like to provide additional information regarding your claims, email us at ************************************** Thank you for your service to our country.Initial Complaint
01/12/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
On 1/12/24 @ 8:26am I received a call from a man who claimed to be from QTC (contractor for VBA) wanting to know my complete DOB and address. Upon giving partial on DOB - and address - he refused to help me until I gave my full DOB - so I asked for a supervisor - and it ended not connecting me and after waiting 14min 53sec he informed me the supervisor would call later. I did not receive a call!I do not give complete personal information over the phone, and he persisted. They do have on file security questions with coded response.Business response
01/13/2025
Thank you for trusting us with your feedback. We understand the process is not easy, however know that your claims have been captured and recorded for our customer experience team to investigate. In addition, well leverage our partnership with the ** to ensure that your case is resolved in a timely manner. If youd like to provide additional information regarding your claims, email us at ************************************** Thank you for your service to our country.Initial Complaint
01/10/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
*** had two VA exams through this company and havent received a single mileage check. Ive called and complained multiple times. Anytime I had appointments they could overnight me information about my appointments, but somehow the mileage checks supposedly get lost in the mail. I cant be the only veteran that this has happened to.Business response
01/10/2025
Hello ******,
Thank you for trusting us with your review. We'd love to help resolve your concerns about mileage check. Please email us at ************************************* and provide your full name, case number and any additional details that will help our customer service professionals provide a prompt resolution. We look forward to hearing from you soon.
Thank you for your service to our country.
Initial Complaint
12/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
QTC was contracted by the ** to schedule my medical appointments to be evaluated for my military service injuries. I am a full time student and QTC would not work with me on my school schedule. QTC kept making appointments when I was in class and would reschedule it without speaking with me, for another time I would be in class. I filed complaints about them with the VA. QTC reported falsely to the VA and I had my claims denied.Business response
12/16/2024
******,
Thank you for trusting us with your feedback. We'll open an investigation regarding your claims, please email us at ************************************* and provide your case number and additional information to help us in our investigation. We'd like to provide a timely resolution and look forward to hearing from you.
Thank you for your service to our country.Initial Complaint
12/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a Leidos QTC C&P exam 3 weeks ago for a VA disability claim. The examiner, sent in the Disability Benefits Questionnaire (DBQ) to Leidos QTC QA within 48 hours. Leidos QA said the paperwork was completed improperly by the examiner. The medical examiner who also works for the VA as a physicians stated the forms were correct. Leidos QA won' send the paperwork to the VA and the examiner won't change the forms. Only the veteran is punished here. Additionally, Leidos QTC has two more of my C&P exams that are suffering a similar fate. I have been seen by other VA C&P examiners but Leidos QTC is the only inadequate provider. The ** owes its veterans better than Leidos QTC!Business response
12/13/2024
*******,
Thank you for trusting us with your feedback. We understand the importance of your case and will do our best to provide a timely resolution. We've open an investigation on your behalf, please email us at ************************************* and provide your case number, and any additional details regarding your forms specifics. We look forward to hearing from you. Thank you for your service to our country.Initial Complaint
12/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was scheduled for an appointment on 7 November 2024. After receiving the packet that they send out, I called around trying to get specifics on the appointment. After 2 days I finally got in touch with someone who told me that I didnt need to be there, the doctor did not need my input on the issue, just my records. About a week later I called back to inquire on the status of the review, at which time I was told it was complete and sent forward to the VA. Yesterday, 3 December 2024, I was told by the VA that they were still waiting on the feedback from QTC. I called QTC and was told "We have up to 3 weeks to process the paperwork, and whoever told you different lied". As a veteran this is totally unacceptable and I will be pushing this foward in a Congressional. This company is here solely to "Check blocks" nothing else. The previous appointment that I had with this organization were just as unprofessional, calculated and very incomplete.Business response
12/06/2024
Thank you for trusting us with your feedback. We understand the process is not easy, however know that your claims have been captured and recorded for our customer experience team to investigate. In addition, well leverage our partnership with the ** to ensure that your case is resolved in a timely manner. If youd like to provide additional information regarding your claims, email us at ************************************** Thank you for your service to our country.Initial Complaint
11/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I met with a Nurse Practitioner name *******. He was cold and unwelcoming , as a VET with PTSD. I was left feeling unheard and uncared for. How can he rate my condition when he didnt even ask me where I was hurting. This was a horrible experience. Maybe you all should hire some one who at least acts like he had compassion and empathy for the people who gave most of our lives protecting and serving this CountryBusiness response
11/14/2024
*****,
Thank you for taking the time and providing your feedback. We understand the importance of your case and apologize for the poor experience during your recent visit. If you'd like to provide additional details about your experience please email us at ************************************** Thank you for your service to our country.Initial Complaint
11/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a Leidos QTC C&P exam on 9/8/2024 for a VA disability claim. The examiner, **** ******, has not sent in the Disability Benefits Questionnaire (DBQ) to the ** in a timely manner (almost 2 months) resulting in my disability claim remaining stagnant for several months. Attempts to reach Ms. ****** have been made over the last three weeks, but she will not return calls or emails. America's war veterans deserve better.Business response
11/04/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.Customer response
11/05/2024
Complaint: 22502277
I am rejecting this response because:
You've been saying that for a month. They finally got a hold of the examiner, I'm just amused at how it only happened after you were notified of a BBB complaint. I've also asked several times for the name and contact info for a manager, but they ignored every request. Do better, be accountable, hold others accountable.
Sincerely,
***** ******Business response
11/06/2024
Thank you for your feedback as it provides us an opportunity to improve and prevent future lapses in customer service. We apologize for the poor experience and will provide your concerns to upper management to improve our level of care.
Thank you for your service to our country.Initial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I missed my appointment due to me being given the wrong address. My appointment documents were not legible bc ***** dropped them off in the rain. The online portal has always been an issue for me so I thought it was easier to contact QTC via telephone to receive updates and confirm appointment information. I called this morning to confirm date and time of my appointment as well as location and was given the wrong address!!!!! After driving 1 hour and 27 minutes and being 5 minutes late, I received a call from ******** QTC Medical Group ***********) saying if I wasnt there in 5 minutes then they would have to cancel. Im assuming the grace ****** is 15 minutes. No one was willing to empathize with me on the amount of time it took for me to get there! I knocked on the door and the door was CLOSED! While Im on the phone with a ***resentative to see if my appointment can still be taken, THE QTC MEDICAL GROUP IN COLUMBUS LIED AND TOLD THE CUSTOMER *** OVER THE PHONE THAT THEY ALREADY LEFT. Well TELL ME WHY THEY THOUGHT I LEFT THE BUILDING AND THEY OPENED THE DOOR!!!!!!!!! When I mentioned this on the phone with the customer service *** they closed the door. !! Representative over the phone was huffing and puffing showing signs of aggravation and was not displaying signs of active listening. Constantly asking me questions that I already gave the answers to! Showing that she really didnt care! Also had an unsettling background noise I could tell she was ready to log off for today! Thanks a lot QTC!!!Business response
09/26/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.Customer response
10/01/2024
Complaint: 22325930
I am rejecting this response because:This is the 2nd complaint Ive done within a 30- day time period . The first time it took no time for someone to contact me. This time Ive barely seen any response . It seems as they do not care and the type of customer service Ive experienced in general especially with the QTC Medical Center (**************************) is just too unacceptable and I honestly think nothing will be done to rectify the issue.
Sincerely,
Asia *******Business response
10/09/2024
Thank you for bringing this to our attention. Your feedback is noted and will be reviewed by upper management to avoid conflicts moving forward.
Please accept our apologies and know that we're working to make every experience a positive one for all our veterans. Your feedback is important to us, and any additional information you wish to provide about your recent visit will help us learn and grow from this experience. You may email us at ****************************************************************.
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Customer Complaints Summary
110 total complaints in the last 3 years.
39 complaints closed in the last 12 months.
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