Complaints

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 6 Mar 2023, I rented a car from Sixt Car Rental in ********* and returned it on 15 Mar 2023. On the 16th of Mar, **** reached out to me and stated I had damaged the car. I immediately responded back and stated the information was incorrect. I also pointed out the exact areas they were saying I damaged, were damaged prior to, because I acknowledged the damage on the agreement when I picked up the car on the 6th of March. I have provided the rental car agreement that I signed showing the damage is the same, I have sent over 5 emails, made tons of phone calls to Sixt to no avail and now I am receiving collection letters. No one has yet to call me to discuss this nor respond to my countless emails.

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I rented a car from Sixt Rental Car on ******************** in downtown **. Before driving off with the ***** Camaro vehicle , while still at the rental location , took pictures of the vehicles body before leaving . The vehicle had apparent damage to the body prior to me renting the vehicle . I mentioned this to the associated who was assisting me at the time and they told me not to worry about it . I kept extending my time in the rental and eventually turned it into an *** location last Wednesday . My account with them is blocked , cant rent lost my deposit and ** being charged to my credit card a fee for a damage receipt . I had to walk home that day it was embarrassing. I was not given an explanation for days . I have been contacting them through email and can provide the pictures and have even reached out to them to resolve the matter but they told me in emails that they would lift the ban and it was rightful, after them saying that and sending the receipt for damages I immediately sent the pictures with the time stamps showing the damages were there prior . Please help !

• Initial Complaint

  07/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I reserved and paid ($595.71 base price, + $232.05 taxes and fees) for a MID-SIZED rental car through Orbitz from SIXT Rent a Car on February 27, 2022. Itinerary #**************,confirmation ID #**********, to be picked ** in ******** ****** at the airport on June 25, 2022. On the order it was stated as: "Car Type - Mid-size, ****** Sentra or similar".I went to the Sixt car rental desk on June 25 at the airport, and the agent said that they had automatically "upgraded" the rental car to a 2seater *** convertible since there were no cars available in what we rented. This was unacceptable, as it was too small and there was not even room for our luggage. I explained that I wanted a mid-sized car, as was ordered and already paid for. The agent said they had no other cars available. I told the agent to cancel the order, and she said okay. I had to scramble to rent another car last minute, which cost us $400 more than the total of what I already paid Sixt.I called Orbitz to report the problem and get my account credited. (case no. S#*********) on 6/28/22. They were going to call Sixt and get back to me in 72 hours. No one called back, so my wife contacted Orbitz on 7/5. They said that Sixt told them that we were a "no show", and the money could not be credited.Since Sixt was not able to honor the reservation we are seeking a full refund on our pre-paid rental.

• Initial Complaint

  06/26/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I rented a car from Sixt Car Rental on 6/4/2022 in ****. The car was booked until 6/15/2022. On 5/28/2022 I received my Reservation Confirmation #**********. The 'Expected Rental Price' (gross) was $1,057.57.At the rental desk in Rome I DECLINED extra insurance coverage as I knew I was covered internationally by my Chase Credit Card. I signed the form which was in *******. On 6/17 I received the final invoice which included a charge for Premium Protection of ****** Euro or $456.23 US. In addition, there was a charge of ***** Euro or $40.70 US. We dropped the car off early so I understand the other fees that were charged. I wrote to Sixt several times and was told that my credit card was 'no good' in ***** and that 'I accepted the insurance' when I rented the card. I VERBALLY declined.I would like a refund of $496 . The car was returned in perfect condition BTW

• Initial Complaint

  06/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Unable to connect with customer service agent, in order to get my receipt.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩