Reviews

I placed an order and paid for expedited shipping at 2am. I immediately realized the shipping address was my old address. I went to the email link them gave me with my order number. To modify or cancel the order. The website gave instructions on how to do so and said I had 45-60 minutes to do this after an order was placed. I was within 5-10 min. The order detail page that they had me go to actual had no place to modify or change to order. I scoured the website for another solution and the only solution was to watch til 7am to contact customer service. I tried an online chat agent first. She basically told me she can put in a cancellation form and that when I received the item to return it to the store and I can repurchase. What!!! No I will not get the item because I don’t live there. She then said when not received I can put in that request and it would take time to process. I then had to call the customer support and while the lady was a bit more helpful. The simple fact that the website and instructions were misleading is the much larger problem. They should have resent my package because their website did not operate as they say it should. I ended up repurchasing them a second time and they just paid for the increase on the shipping. This is really bad business practice for such a big name company.

Old Navy has a return policy on their website stating that returns can be made through Canada Post when in fact this is not true. You must now return to store or by UPS. We do not live near a store near a UPS store. If I would have known this, I would not have made my purchases. Buyer beware!!

**** into a store that is labeled gap and everything for sale in the store has gap tags and was told it was not a gap but a gap factory store. There is not a gap store. This is fraud

I enjoy their clothes but they have shady shipping. I purchased the 3-5 day shipping and yet over taken days later still haven’t received my package. I feel this is unacceptable.

Worst customer service. One of my items wasnt in the package as stated on the shipping confirmation email. I was advised to file a claim and was immediately rejected. This item was less than $10. Another package showed delivered but I never received it. I filed another claim and sure enough rejected. I called customer service and after much arguing they were finally able to connect me to someone in the claims department. This individual went on to accuse me of having several of these claims which is untrue. Sure because I have nothing better to do than file false claims for low cost things. Now I have to call my credit card company and dispute the charge.I will never shop at ******** again. They are nothing but thieves.

I had placed an order under 1KW7PCH for a jacket and felt it was a bit too big. A couple weeks later, I wanted to order it in a smaller size and the price had increased. I reached out to customer service to see if they could price match into my surprise, they did! Great customer service.

Never again. They sent the wrong item and refused to correct their error. Instead they expect me to take the time out of my day to return the incorrect item and then try to reorder what I originally wanted.

I ordered an item October *******,the lost their item and never contacted me to let me know.When I contacted them I had to answer several forms before they looked over and got back to me..Now it November ******* and I still have not gotten my money back.Terrible customer service.If they had just contacted me and replaced the item...I would be happy..I will leave reviews everywhere.

Missing item from my online purchase, submitted claim and was denied! Then waisted an hour of my life on the phone with these people telling me I had to dispute the charge with my bank as they refused to send the item or refund my money. You mean the same company I used to buy it, my ******** card?! And also that's theft, knowingly taking my money and not sending what I purchased. I asked for the ladies boss or a representative for the claims department and was denied over and over. Finally talked to a man in claims who magically was now available who refunded my money, then made me repurchase the item over the phone! Seriously?! Worst customer service EVER! Whoever is in charge needs some serious education, like call ANY OTHER COMPANY and they will teach you how to give better service than this! Cutting up my card I've had FOREVER and used ALOT, because I'm never giving them any of my money again!!!

I placed an online order with ********* who Gap *** owns. There were two packages sent. In the one I've received so far there was supposed to be a sweater and a blazer, the bag that was sent was a tiny bag that had only the sweater in it. I reached out to customer service, was told that I would get an email and I'd have to do a claim. I explained I had a picture that Ontrac took when they left the bag on my front porch, it was of a tiny bag, there is NO way a blazer was ever included and according to the shipping label, the bag only weighed .76. But that didn't matter. I filled out the claim, waited days to find I was one of the lucky ones, my claim was approved. They didn't ask what I wanted, a refund or another blazer, they just issued the refund. So now I have a sweater that was supposed to go with the blazer but no blazer. I got the blazer on a good sale so if I want another one, I get to wait for a sale and hope they have my size and color. If you look at Trust Pilot and ********* you will see review after review with the same story as mine. ******** and Gap both are doing this to customers. But at least I got a refund, many do not. Gap *** has turned into an unethical, highly dysfunctional company with apparently dishonest or completely incompetent employees and I will never shop with any of their stores again. I will also be closing my ON credit card. It is a shame they have chosen to treat customers this way, I am sure we'll be seeing that they've closed a bunch of stores in the future, there is NO way they can continue to do business this way. What is happening to all of these retailers is no one's fault but their own.