We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Computer Software Developers

          Zendesk

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Computer Software Developers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/19/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I placed an order with Algainhouse on Dec 8, 2025. However, Algainhouse stated that my Order (HALO Bolt Ultimate 3.0 Dynamic Display Jumpstarter Air ****************** (Get 2 Free) was delivered on December 6, 3024. How is that possible.? Algainhouse then asked if I would accept re-shipment of the order - I agreed. To Date, I still have not received the order even though Algainhouse stated it was delivered on Jan 2, 2025. The ***************** did not deliver my order and they don't even have a picture to prove my order was delivered. For all the foregoing reasons, I am demanding that Algainhouse give me a full refund of $53.80

          • Initial Complaint

            12/28/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Wrong size. Wrong color, wrong amount that they charged me.

          • Initial Complaint

            12/17/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Scammed 6 months ago . Zendesk has been in my phone . Stealing my information . Taking over my accounts . Changing information inside of my accounts . Intercepting emails and phone calls . Causing Havic in my life

          • Initial Complaint

            11/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I canceled an online order and refund has not been received. Order number PLK27232. They told me to contact my bank. ******* confirmed no refund has been initiated on my account. There's no way to speak with this company directly. I ordered a Cajun-Style ******.

          • Initial Complaint

            10/14/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            My small business has been a client of Zendesk since 2021. In this time, we have experienced extreme account manager turnover, issues of account manager not responding to us at all and in the end, it seems we have been without an account manager for some time ****** Zendesk is always updating their platform, to the point of confusion as they move things around, it was valid assumption to believe we had entered into a self-service level of service with them as we made changes to account from the self-service admin and as no *** was in contact with us anymore.With that being said, we reduced our seats with them from 6 to 4 in 2023 from the self-service admin.After this time, Zendesk admitted they had made an error in billing and ended up billing us for almost a full year with no notice, just took it from our account on ******* this point we started a customer service ticket with them on Sept 9th, 2024, when we noticed they were billing us for 6 seats instead of 4. The ticket is still open as of OCT 14th with no resolution, yet they have taking money out of our account TWO more times since the ticket was open even though our account clearly states in our admin that is on quarterly billing. We have gotten continuous run-around and excuses for delay in resolution. There is no customer service number to call and speak to someone. The only offer they have given for a resolution is to sign a new contract for the four seats going forward. They will not address the overpay we have made, the billing issues, or the fact that account has gone without a ***. They state they we could only make a downgrade with a *** even though there is a place in the self-service admin to make a change. We are now being penalized by their bad system and lack of accountability.We just want the credit of overpay of seats from the time we downgraded to be given to us, and their billing issues to be sorted out.

          • Initial Complaint

            10/11/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On September 17- 224 made a reservation for lodging with what I thought was yo ranch hotel in ********* ***** . I went to website and located phone # and called to schedule stay for 09-27-24 to 09-29-24 had family issue come up causing me to cancel within **************************************************************************************************************** as well. This of has not been honored. As as well as the refund for776.26 that includes insurance and taxes. I have already one complaint to bbb. On this matter but felt did not give all info . ******* apparently is third party to which payment was made and funds were taken out immediately. After contacting them I was assured numerous times that a total refund would happen every time I contact zendesk and even Expedia who is supposedly in control of this matter has repeatedly started the clock back over and over, stating give it 10 to twelve business days. To receive refund and that has occurred again. Today 10-11-24 I responded to this from zedesk that they should just close the by sending a check for the refund also at the beginning of all this they sent correspondence stating that they were going to send voucher for hotel rooms in the refund amount after I had requested a total refund to bank card that I provided. , never did receive voucher which I refused and then told over and over that a total refund would be provided. Never happened. Zendesk reference number H9307846 phone # for zendesk support is ************* . Thank you for your help in this matter first report to bbb reference

          • Initial Complaint

            09/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I notified Zendesk to downgrade our plan 3 months before our anniversary. I asked the customer service team to acknowledge my downgrade request which they did, nevertheless, my plan renew without the downgrade.

          • Initial Complaint

            09/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Unable to cancel my account because I can no longer login to it because of an email no longer used being attached to the account. The only time I have ever been able to get a live voice is if I call the **************** and they send me a link to login to my account to cancel - even though I have already told them I am unable to access my account.

            Customer response

            10/03/2024

            This issue has been resolved.  After hearing from you I had numerous contacts from different people in the organization.

            Thank you,
            Pam 

          • Initial Complaint

            07/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Their email is ********************* Approx dates June 3,10,18 3 times,22,23 July13,23.

          • Initial Complaint

            07/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered this and they sent some little something I have no idea what it is or what its used for but they will not talk about sending me the right product I ordered I think this may be a fraud site could you please help me either get my correct product or my money back

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          989 Market St

          San Francisco, CA 94103

          Visit Website
          (415) 418-7506

          Customer Complaints Summary

          63 total complaints in the last 3 years.

          16 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.