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          Business Profile

          Cosmetics Sales

          Benefit Cosmetics LLC

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Cosmetics Sales.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/14/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I just received a package from an order I placed last week. I purchased 6 eye creams from its Office website (********************************************) and believe they are fresh. They sell them in original price. However, I checked the expiration date and found that they were produced in 2020, and they will expire in December this year. The products are not fresh. I would like to return the 3 of them. They refuse to provide me prepaid return label and want me pay the shipping fee. The expiration date is so close. If the products are in good date, Ill be happy to keep all. I emailed the customer service, they just replied me return policy twice. I chatted online, the agent was very rude, sent me the return policy and closed the chat window unilaterally. I just want to return part of them since the expiration date is so close.

          • Initial Complaint

            03/14/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I just received a package from an order I placed last week. I purchased 6 eye creams from Benefits Office website (********************************************) and believe they are fresh. However, I checked the expiration date and found that they were produced in 2020, and they will expire in December this year. The products are not fresh. I would like to return 3 of them since I cannot use them all before December. I contacted the customer service, and they want me to pay for the return. I'm requesting a pre-paid shipping label since the expiration date is so close. If they are fresh, Ill be happy to keep all 6. The customer service is very rude. I emailed them, they just replied me the return policy twice. I chatted with the agent, the agent didn't listen my question and close the chat unilaterally.

          • Initial Complaint

            04/22/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased Benefit They're real Magnet mascara. It costs $27 (plus tax). The item is defective (the stopper inside the mascara stick is missing. I lost the receipt and the store will not make an exchange but they sold a defective product. Maybe other people have had the same problem. Maybe they already know that they sometimes sell defective products but continue to sell them since they are not all defective? I would like a refund or exchange for one that is NOT defective.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
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          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          475 Sansome Street, 6th Floor

          San Francisco, CA 94111-3160

          Visit Website
          (415) 781-8153

          Customer Complaints Summary

          13 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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