Reviews

This company is taking advantage of *********** and their time they are being inconsiderate of dog walkers time and energy. Wag is paying 10$ per 20minute dog walks. This is ridiculous in a city like ********. Just traveling to the walk location costs money via Public Transportation. Wag is also being inconsiderate of Dog Walkers time and leaving walkers waiting hours waiting around for another walk. This needs to End what this company is doing is wrong. Walks should be 20$ starting off no more 10$ walks. House holds with multiple Dogs should pay extra for each dog added above one. Dogs with behavioral problems should also pay more. And Wag also leaves Dog Walkers to fend for themselves during emergencies. Not long ago they left me with a skittish German ******* the owner left to ********* left no Emergency contact the Dog was skittish and a flight risk and it took a week an Emailing the CEO of Wag for me to get assistance. I even had to buy the Dog food with my own money because the food the owner left was harmful to dogs. I was only reimbursed for the Food by WAG. And the owner of the dog didnt pay me for 7 days I walked the Dog. And Wag didnt even make their Client pay me. Just left it at that as if it didnt even happen. This company needs to pay consequences for their business practices this is out of hand what Wag is being allowed to do. Without any sort of consequence. They need to do better by the Dog Walkers and Dog Trainers that keep their company afloat or be abolished all together for their inconsiderate business practices. They are taking advantage of Walkers time and making money because of the Dog Walkers and Dog Trainers. How does this company still have an A+ rating with all the Bad reviews they have ?

This app is an absolute joke and a straight up predatory. Upon signing up, you are asked if you want to do a pro upgrade($200 total). They make it seem enticing, with additional pay and a quicker onboarding. What they don't advertise is that there is literally no business around you. I live in a metro area and it is recommending jobs over an hour away for a 20 minute walk. I've been on the platform for 48 hours and nothing within ***** minutes has been available. I contacted their support to see if I could get downgraded. They said no- you should have read the ****** where it says non-refundable and no exceptions. It's wild that a class action hasn't been filed over their predatory practices.

Wag char. ges $200+ to expedite enrollment, but errors with App did not allow me to access any work. Spent months working with customer service without any resolution. You cannot call to discuss things with anyone; it just ends up being endless emails.

this company is a total scam. they hire anyone clearly without running any kind of background check. This person then has access to all of your information let alone home and property. The walkers/sitters obviously know that in most cases the owner is not present, even out of town let alone country and so they take full advantage. if they show up they are abusive and completely neglectful of the animals for whom they are supposed to be caring. there is zero customer service. when you do get a response via email, it is abusive and fails to resolve any underlying issues. this is a horrible company set up to defraud people by assuring care of their beloved pets and then failing to provide that service (and making the client feel guilty for leaving their pets and entrusting this company with their care).

They charged me $200 + for a background check and an fee for the application to perform dog walking services. App would not let me connect to stripe and setup an account. Contacted ********************** for over a month to either correct setup or provide a refund. No options were given to correct setup and no reimbursement was given. Lost over $200 and was never able to setup an account for dog walking services.