Business Profile

Employment Background Check

Checkr, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Additional Complaint Information

Customer Complaint:

BBB’s business profile for Checkr Inc. was created in July 2015. A review of complaints
was completed in October 2024.

BBB recommends consumers to review the links provided for background check questions.

https://checkr.com/legal/terms-of-service

https://checkr.com/legal/customer-agreement

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Initial Complaint
01/17/2025
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On January 16th 2025 I received my background check back from checker for an employee to hire me. The background check contained information from you 20 years ago for now criminal convictions misdemeanors and so on. I live in the state of **************. ************** has the 7-year look back law on background checks for employment. Checker cause me to lose this job because of a record that happened in 2016 which is 8 and 1/2 years ago. That is almost 9 years ago and that is Way beyond the seven years that they were supposed to say into I did contact check and tell them to take it off so the employee will hire me they refused. And so I wrote a dispute to the employer and let them know that is after 7 years they are not supposed to consider that **** on my background check for any conviction. I did explain the situation that I was innocent I pleaded out to a lesser charge for a good reason. For my family. So I guess the reason why I'm complaining is the fact is that checker has a right to put outdated information on the background check even though the state that I live in in ************** has the seven year look back law for **************.
Business response
01/21/2025
Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

Customer response
01/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
01/17/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company appears to make it policy to withold their support telephone number, which is probably an ADA ********** Their links don't work, their email support form doesn't work, and their AI chat tries to divert me to an account that I don't have as my test was bought through an intermediary that has an exclusive arrangement with Checkr. This leaves them only a razor margin away from fraud in my opinion.
Business response
01/21/2025
Thank you for reaching out to us.
As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.

Customer response
01/25/2025

Complaint: 22825272

I am rejecting this response because:
The response is obviously a form letter, and has no relevance to the substance of this complaint - Checkr's complete stonewalling and refusal to comminicate, which they appear to be continuing.

Sincerely,

*********************-*********
Business response
01/31/2025
Thank you for reaching out to us.
As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.
Customer response
02/02/2025

Complaint: 22825272

I am rejecting this response because:
The business has not read or responded to the complaint. they sent another form letter that is not relevant to the issue. This just underlines the substance of the complaint: Checkr has chosen to wall off every avenue of communication.

Sincerely,

*********************-*********
Business response
02/07/2025
Thank you for reaching out to us.
As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
Please note that paying off fines and tickets or otherwise satisfying a court and/or state *************************** (DMV) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.
Customer response
02/07/2025

Complaint: 22825272

I am rejecting this response because: This is the third posting of the same form letter. It's irrelevant to the complaint. It's pretty clear that noone at Checkr has read this, much less acted on it.

Sincerely,

*********************-*********
Initial Complaint
01/14/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied to become an **** Driver, my background report showed my drivers license was cancelled so I went to the *** and fixed it. My drivers license is active now but your company wont update my background report and I already uploaded and emailed the new drivers license which it has the same drivers license number. Please let me know if I have to pay something or help me update my record so I can work for ****
Business response
01/21/2025
Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.
Initial Complaint
01/10/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm a victim of Human Trafficking. These Cases number's "2019 CR B ******, 2017 CR B ******, and 2016 CR B ******" are a direct result of me being a victim of human trafficking. Please block this information from my credit report within four business days, pursuant to section 605C of the Fair Credit Reporting Act.
Business response
01/13/2025
Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.

Customer response
01/13/2025

Complaint: 22794750

I am rejecting this response because:
what email will they be contacting me on? ***********************************

Sincerely,

******* *******
Business response
01/27/2025
Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.
Customer response
01/28/2025

Complaint: 22794750

I am rejecting this response because:
Youre required by federal law to remove that adverse information under section 605c of the ****. If this isnt done within the required timeframe by law Ill file a lawsuit against your company for failing to comply with federal laws.

Sincerely,

******* *******
Business response
01/31/2025
Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.

Customer response
01/31/2025

Complaint: 22794750

I am rejecting this response because:
what email are you contacting me on because I havent received any form of communication yet.

Sincerely,

******* *******
Initial Complaint
01/10/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Background check done by checkr. Said my licence is suspended to which it's not. So door dash fired me. I asked them to fix it and they have not. Its now defamation of character. I purchased a drivers abstract and have sent proof to them and they still refuse to fix it.
Business response
01/13/2025
Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

Customer response
01/13/2025

Complaint: 22793718

I am rejecting this response because:
I Have been contacted by you multiple times to no avail. Only response ill accept is the fixing if the report.
Sincerely,

****** **********
Business response
01/31/2025
Thank you for reaching out to us.
We have completed our reinvestigation of the disputed information and have revised the information contained in your original report.
If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.

Please contact us if you have any questions. Thank you for your patience during this process.
Initial Complaint
01/04/2025
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is a scam. I paid them a lot of money to perform an employment background check for me. They took my money, said they completed the background check, yet didn't provide me with any information. I reached out to customer service, and they just blew me off. There are so many other good companies doing similar work, please use one of them instead.
Business response
01/06/2025

Thank you for reaching out to us.
As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
Initial Complaint
01/02/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
checkr background has falsely reported on my record and will not fix it because of this i lost my job.
Business response
01/06/2025
Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
Initial Complaint
01/01/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I continue to have something pop up through the 3 credits bureaus about criminal record. I have disclosed a court document that states the facts that it is expunged and over 10yrs ago. so I am asking that you can help me get this removed from my credit and a couple of thing that **** did that was also related.
Business response
01/06/2025
Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
Initial Complaint
12/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to formally address issues with the handling of my background check report. Checkr has failed to comply with its obligations under the Fair Credit Reporting Act (FCRA) and Florida consumer protection laws.Key Issues:Excessive Delays: My background check report has been pending for over six months and canceled four times Why? "problems with my withdrawing my consent in the past" an issue that was clarified already, they even have ran and completed reports for the same company after that, and keep bring up this issue every time just to delay the report cancel it and have me go back to the employer in circles over and over again for no reason.Failure to Provide Documentation: Despite my several written requests, I have not received copies I requested of my past background reports and the consent forms related to them I requested via email.They respond with links to a none existing candidate portal that never works and refuse to email me the information (if you are lucky to get an answer)Unresponsiveness: My repeated phone calls, emails, and written requests for clarification have been ignored, preventing me from disputing errors or resolving the matter.Unprofessionalism: despite all this reports being canceled last year they canceled my report and still provided information to Lyft with out completing my report."Notice of any adverse actions related to the reports." DO NOT EXIST FOR THEM.Their failures have caused significant inconvenience and harm, including income lost, job opportunities and emotional distress].Resolution Demanded:-To resolve this matter, I demand the following within 3 days of receipt of this email:-A complete copy of my most recent background report for Lyft.Documentation of all my consents related to Lyft.-Immediate completion of the cancelled background report and a clear explanation of the delays and all 4 cancellations in this past 6 months .Regards,******* *****.
Business response
12/18/2024
It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread.
Customer response
12/19/2024

Complaint: 22694364

I am rejecting this response because:
You continue to lie about my report status, as shown on my pictures saying its been completed and on your site it still shows cancelled.

You continue to ignore my requests for copies of my past reports and consent documents because if you send them then you would have no way to keep lying and making up excuses to delay my report.

Since july this year you continue to cancel my report because according to you I withdrew my consent and its obvious that you are lying, I dont know what else to do to let you know that
"I GIVE LYFT CONSENT" !

On the attachments here i prove

"I GAVE CONSENT TO LYFT" and YOU KNOW IT."
YOU CONTINUE TO IGNORE MY RIGHTS AND REQUESTS.
YOU CONTINUE TO LIE ABOUT MY REPORT STATUS AND MY CONSENT STATUS!
AND THE DELAYS CONTINUES OVER SIX MONTHS ! AS A RESULT OF YOUR UNPROFESSIONAL AND CARELESS BEHAVIOR...
Sincerely,

******* *****
A VICTIM OF CHECKR ( A COMPANY WITH THE ETHICS OF A SEWER RAT) with all the respect to the rats ?? I am sorry for comparing you with CHECKR.
Business response
12/23/2024
It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread.

Customer response
12/24/2024

Complaint: 22694364

I am rejecting this response because YOU ARE LYING AND YOU ARE NOT IN COMMMUNICATION WITH ME.

STOP IGNORING MY REQUESTS!

Sincerely,

******* *****
Business response
12/26/2024
If you have any additional questions or need further assistance, please respond to our current email thread.
Initial Complaint
12/06/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have entered all the required information requested of me by checkrz to begin a background report however within minutes of submitting the information it asked me to resubmit my social security number, after triple checking the number I resubmitted it. However once again within minutes it says they were not able to do the background check because something was wrong with my ssn. However they do not mention what was wrong with it at all and now my check is suspended. Using the help report function on their website I reported the error yet I have yet to receive any info or even initial contact from checkr on what or how to fix the issue. I have turned 18 this year and I am trying to get my second job in my life and this is infuriating that I am not able to even get basic info on how to resolve this and their candidate support is only ai automated phone calls, which is to be unfortunatly expected from a company that uses AI to do background checks, an extremely important part of the hiring process that has commonly faced problems.
Business response
12/15/2024
I've verified that your background report is complete and ready to download from the Candidate Portal.
Customer response
12/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******

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