Business Profile
Gift Cards
PrezzeeThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/08/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**Please note- this is now the second time this has happened to me with the following company/companies (Afterpay/Prezzee). I reported the first incident with the BBB, however received an unsatisfactory conclusion and more ??s The first issue reported to the BBB was for a $50 digital card to **** Club, that had somehow been stolen from my PREZZEE account. There is nowhere else this number was ever revealed other than in the PREZZEE app on my secure device (iPhone *******. However, the only response I got was that they found no fraudulent activity.I find this to be inept, considering that the **** ********************* Representative told me that the gift card had been used for near the total amount, for a package going to ********** I live in Tx and know no one in that state.. furthermore, the remaining balance of a few dollars was then attempted In for a short time in very small amounts in many different locations all over *****************. I am a bit astonished that the BBB does not see this as questionable activity.**On December ******* I purchased a digital gift card from Afterpay in the amount that f $50 for **********. Once youve purchased a digital a gift card from Afterpay, you are prompted to then have to download a third-party app to open your digital gift card.The 3rd party app is called PREZZEE. I purchased this card thinking Id need a room for new years, However,I did not end up needing it at that time. It sat there in the app for 2 to 3 weeks before I decided to get a hotel room. Not wanting to risk showing up and having any issues at the hotel, I decided to verify the balance, as I have had an issue with Afterpay/prezzee digital gift card once before. So I was very hesitant to purchase another gift card, but in hopes it was just a fluke, I did so for the $50/********* digital card. Again,this never left PREZZEE app on my phone yet, has once again been declared redeemed. Im now out $100 total- Ill attach conversation with PREZZEE below.Business response
02/10/2025
Hi BBB,
Thank you for reaching out and sharing the customer's concerns with us. We sincerely apologize for the distressing experiences they had with the gift cards. We understand how frustrating this must be, and we are committed to resolving this matter.
Firstly, we want to assure you that we take security very seriously and are deeply concerned about the issues they've encountered. We are actively investigating the situation to identify where the breach may have occurred and are working to prevent this from happening in the future.
To assist them further, we have sent an email to the customer asking them to provide any additional details or documentation related to these incidents. This information will help us expedite our investigation and reach a resolution more swiftly.
We appreciate your patience and understanding as we work through this. Rest assured, we are dedicated to making things right and restoring the customer's trust in our service.
Thank you for bringing this to our attention.Initial Complaint
01/08/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
12-24-24 Christmas eve. I purchased a $100 gift card through afterpay for a Christmas gift for my brother. A few days later he went to check the balance and there was no money on it. I contacted *** who told me that the card was hacked but that i needed to contact prezzee and prezzee told me they couldn't do anything about it and to file a police report. I just want to get my money back or the full amount put back on a card for him to use. I'm still making payments on this with my afterpay and No one will help me or even try to resolve this.Business response
01/09/2025
Hi BBB, thank you for bringing this matter to our attention. We sincerely apologize for the difficulties the customer has experienced with their gift card. Unfortunately, in accordance with our terms and conditions (***************************************************************** under Security section), we cannot manage a gift card once it has been sent. We understand the frustration this causes and suggest contacting the appropriate authorities for further assistance. Should there be any additional questions or if more support is needed, please don't hesitate to reach out. We are committed to helping in any way possible.Customer response
01/10/2025
Complaint: 22786739
I am rejecting this response because: I trusted your company and have used you numerous times. The one time something goes wrong you aren't even willing to fix it. I'm still paying for something that was hacked and used by who knows who. I have paid $50 and still have to pay another $50 through my afterpay for something we didn't even get to use. I just want the $50 refunded and the future payments to stop. And by reading the reviews I see that you guys don't care about your customers and that things like what happened to me is "normal" with your company. It's not right.
Sincerely,
**** ******Business response
01/15/2025
Hi BBB, we have reviewed the situation regarding the gift card, and we can confirm that the card had full balance at the time of purchase. Unfortunately, once the gift cards are delivered, we no longer have control over how they are used. The brand has also verified that the gift cards had full balance upon purchase. As outlined in our terms of sale (*****************************************************************), lost or stolen eGift cards cannot be replaced. Should there be any additional questions or if more support is needed, please don't hesitate to reach out. We are committed to helping in any way possible.Initial Complaint
12/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a *************** virtual gift card through Afterpay to make payments. The gift card was issued by ************************. I went on my cruise and was told by a ** representative I could only use this gift card towards a new cruise booking. Still on the ship I tried to use it towards booking a new cruise, Royal aCarribean wouldnt accept it and said I had to call 10 days in advance to use gift card. When I returned home I called *************** on two different occasions and they would not accept it. Ive reached out to Prezzee multiple times and they will not issue a refund. I cannot use the gift card and want my money refunded!Initial Complaint
11/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a $50 **** **** gift card I used the gift card only to have the pizza not made properly I reported the issue ti the company they refused to refund the money I even offered to return the pizza they still refused I has to discard two large pizzas because I was not satisfied with it I contacted this company they also refuse to correct the issue and I said I would file a bank dispute to retrieve my money back they company didn't careBusiness response
11/30/2024
Hi ******,
Thank you for reaching out and providing us with the opportunity to address the concern raised by Ms. **** ***** regarding the Papa ****** gift card.
After reviewing the details of the complaint, we would like to clarify our position in this matter. The gift card in question was redeemed successfully, which indicates that it was used as intended for a purchase. As such, we are unable to issue a refund for the gift card itself. We understand that Ms. ***** experienced issues with the product received from Papa ******, and we sincerely apologize for any inconvenience this may have caused her. We recommend that Ms. ***** contact Papa ****** directly to address the quality of the product and seek a resolution. As the issuer of the gift card, our role is limited to facilitating its delivery, and we do not have control over the quality of the products provided by the merchant.
We are committed to assisting our customers to the best of our ability, and we regret any dissatisfaction Ms. ***** has experienced. Please feel free to contact us if there are any further questions or if additional assistance is needed.
Thank you for your understanding.Initial Complaint
09/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have an $100 ********* Eats gift card with Prezzee that I am unable to use. I no longer have an **** account, do not have access to an account and **** will not assist me with anything. I have contacted Prezzee about this issue, and they keep referring me to ****; although, the gift card is with Prezzee. The gift card has not been used, I do not have an account with **** and have requested to exchange the gift card for something else. Prezzee has failed to address my concerns leaving me with an $100 **** gift card that I am unable to use.Business response
10/09/2024
We are attending to this query and will resolve it directly with the customer.Customer response
10/10/2024
Complaint: 22346301
I am rejecting this response because: Prezzee has done absolutely nothing to resolve nor address my concern. I tried talking to the company directly before filinga complaint and received no resolve. Prezzee continues to not assist nor address the concern, and it remains unresolved.
Sincerely,
Ms. Keisha MooreBusiness response
10/15/2024
We have investigated this complaint and responded to the customer directly.Customer response
10/16/2024
Complaint: 22346301
I am rejecting this response because: attached is a screenshot of the companies response. As I have stated already I cannot contact Uber who has suspended and blocked my account. I cannot use the gift card or receive any information on it except through Prezzee who is the company who issued the card. I am again requesting Prezzee refund or exchange the unused gift card since I am unable to do any interaction nor receive any services from Uber.
Sincerely,
Ms. Keisha MooreInitial Complaint
09/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was going over my bank statement and happened to notice that charges were being withdrawn from my account. I called the name on the withdrawer out of my bank is Afterpay . I spoke to someone who was supposedly worked there and then noticed several emails stating I brought gift cards off of Afterpay thru Prezzee US. I began to close my bank info and called these people(Afterpay who refused to respond and Prezzee) about this mess and profanity was used against me and now I have money missing out of my account and Afterpay states I owe them ******* dollars. Is this a criminal complaint yes it is but my local police cannot do anything. All I have been doing is getting the run around. From the email I received it states EIN ***********, ********,** but when I googled their name I received an address in ************************Business response
09/08/2024
Thank you for reaching out to Prezzee on this matter. **************** has an effective customer service and matter resolution process. The issue identified in this complaint notification is being resolved in a timely manner directly with the individual at issue.Initial Complaint
08/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased $200 gift card from Prezzee through Afterpay for ************************. Attempted to use the gift card and there are no funds available. In the wallet potion of the Prezzee app, it shows $200, but when I went to use the gift card at ************************, it says $0 available. I went into the app to the wallet potion where you are able to see your balance, and it says $0.00 as well. I have attempted to reach out to Prezzee multiple times starting on 07/01 with no resolution. I reached out to Afterpay and they are saying that I have to reach out to Prezzee.I attempted to upload the email train with no success dating from when this issue first begun.Business response
09/08/2024
Thank you for reaching out to Prezzee on this matter. **************** has an effective customer service and matter resolution process. The issue identified in this complaint notification has been fully resolved in a timely manner directly with the individual at issue. Therefore, we consider this matter closed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
7 complaints closed in the last 12 months.
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