We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Job Listing Service

          Vivian Health

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Job Listing Service.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/23/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This business continues to harass me at all hours of the day and night. They are seeking travel nurses. While I am an RN I have absolutely no interest in their services. I have made this abundantly clear. I have unsubscribed from their messaging several times. Their automated messaging assures me that I will receive no additional messages from the number.... And then I receive messages on behalf of their business from a different number. I would like to know where they purchased my information from so I can get my information removed from whatever service sold them my contact information. Then I would like to never receive another message from Vivian Health again.

            Business response

            01/24/2025

            Hello ******,

            We sincerely apologize for the unwarranted communication that you were receiving from us. It is possible that you're receiving automated 'hot jobs' alerts (sent by *****) and/or job proposals from recruiters working for the agencies that post jobs on our platform (these messages are sent from different phone numbers). Responding STOP to any ***** text will unsubscribe you from our 'hot jobs' mailing list, however if you responded STOP to a unique job proposal, you will only be unsubscribed to that recruiter but this will not disallow other recruiters to send you proposals. You may have received proposals because you appear "actively looking" on the recruiters' end, meaning one or more of your job search preferences are toggled on, unfortunately we are unable to confirm this since your account has already been deleted. Nevertheless, we are very sorry for the inconvenience and for the challenges youve encountered in unsubscribing from our communications.

            We understand that you are not familiar with our platform features but it appears that you signed up for an account on January ******** using the email address ********************** and phone number **************. Since our support team had successfully deleted your profile, per your request, you should not receive any more automated job alerts from Vivian Health or any job proposals that link to jobs posted on our website moving forward. If you have further questions, please don't hesitate to reach out to our support team at **********************************************************.

          • Initial Complaint

            06/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This business received my contact information in 2020 when I was looking for work at the beginning of the pandemic. I did not use their recruiting service and found full time employment and at this time attempted to remove my name from their contact list through the app, through email, and by responding to text messages. They have continuously ignored my request, and if I block a number or email they use another one, sometimes daily. They have also shared my contact info with other recruiters who are now contacting me daily as well. I would like all of my information removed from their contact list immediately or I will pursue this further.

            Business response

            06/07/2024

            Hello *******,

            We sincerely apologize for the unwarranted communication that you've been receiving from both our automated system and from recruiters sending over job proposals. Looking into your Vivian account, it looks like you had your job search preferences for Travel Contracts toggled on, this made you appear 'actively looking' to recruiters on our platform- we went ahead and toggled this off so you don't receive any more proposals from recruiters. We also unsubscribed you from 'hot jobs' SMS alerts (sent thru *****) and it looks like you're already unsubscribed from automated email alerts. We do not share any personal information with agencies and the only way that an agency will have access to your contact information is if you previously expressed interest in a job that they posted. 

            If you prefer to have your Vivian account deleted permanently, please send an email to our clinician support team at ********************************* Or you can log in to your account > go to Profile > click on the Edit icon (pencil icon) > scroll down to the bottom of the page where it says 'Delete account'. 

            We again apologize for the repeated communication and we hope to hear from you soon.

          • Initial Complaint

            04/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This is a job recruitment company. Multiple times I asked them to remove my information and stop harassing me. I deleted my information from their site and replied to texts and calls to STOP but they keep contacting me from multiple numbers- I block them but it doesnt work help!!!

            Business response

            04/08/2024

            Hi ******, thank you for flagging and we sincerely apologize for the unwarranted messages that you're still receiving. Looking at your profile history, it looks like you successfully deleted the account registered with the email address ************************ on April 5th and that should take you off our text and email lists. However, it looks like your phone number is associated with another profile registered with the email ************************************** (please see attached screenshot). This is probably the reason why you're still receiving communications from us or from recruiters that are seeing your profile as 'actively looking'. Please delete this as well account to permanently stop all communications. In the interim, I toggled off your search preferences in that account so you don't appear 'actively looking' on the recruiters' end and they won't be able to send you job proposals.

          • Initial Complaint

            08/11/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I have repeatedly tried to unsubscribe from Vivian text and email notifications about travel nursing jobs, now trying to unsubscribe for more than 2 years. I continue to receive them. I have them blocked on my Gmail, but they keep getting through on my phone. If they offer an unsubscribe option, they need to honor it when we opt out. It is an obnoxious business practice.

            Business response

            09/05/2023

            Our support team received the initial notification regarding *********************' complaint on August 13th. We reached out to her on August 15th and had the issue resolved within that day. We primarily toggled off the Job Search Preferences, specifically for Travel Contracts, in her profile since having this turned on means that she appears 'actively looking' for a job (she toggled this on on July 5th), thus making her profile public and the recruiters on our platform are able to send her messages. She opted to have her account deleted, which we complied with. As of August 15th, *********************' Vivian Health profile and all the information therein were deleted from our platform.

            Customer response

            09/05/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *****************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          150 Spear St Ste 725

          San Francisco, CA 94105-5112

          Visit Website

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.