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Business Profile

Live Streaming

Twitch.TV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

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25 Customer Reviews

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  • Review from Corye S

    1 star

    11/03/2024

    Been trying to get ahold of support to find out why Twitch seems to say my device isn't support for channels I follow. I can be watching one and back out to look at another. Just to not be able to going back to the one I was watching.Doesn't seem to have this problem when I pay for sub for the channel, but otherwise I can't watch anything. This seem to start happening when they started having problems with vTubers.
  • Review from Phillip E

    1 star

    10/24/2024

    I am writing to file a formal complaint against Twitch Interactive, Inc. (twitch.tv) due to their lenient and inconsistent enforcement of their Terms of Service, particularly concerning streamers who engage in hate speech and promote racist content.Recently, Twitch has allowed certain streamers to continue broadcasting despite clear violations of their policies. Specifically:Hate Speech and Racist Content: Some streamers repeatedly push hateful and racist content, using derogatory language targeting specific racial or ethnic groups.Enforcement Only After Public Pressure: Twitch often enforces its Terms of Service only after significant public outcry, allowing violators to continue harmful activities unchecked until then.User Safety: This leniency creates an unsafe environment for viewers and content creators who may be targets of hate **************** Trust: Twitchs failure to consistently enforce its policies undermines trust within the community and suggests preferential *************** Concerns: Allowing such content may violate laws related to hate speech and contribute to real-world harm.Many users, including myself, have reported these violations through Twitchs official channels but have received generic responses. Meaningful action is rarely taken unless there is substantial public pressure.Investigation: I request that the Better Business Bureau investigate Twitchs enforcement practices regarding their Terms of Service.Accountability: Require Twitch to provide transparency about their content moderation policies and enforcement actions.Consistent Policy Enforcement: Encourage Twitch to promptly and consistently enforce their policies to prevent hate speech and racist content on their *********** is crucial for platforms like Twitch to enforce their community guidelines fairly and consistently to ensure a safe and inclusive environment for all users.
  • Review from Mark S

    1 star

    10/20/2024

    They have allowed "Frogan," a twitch streamer, on their platform to say disparaging remarks against veterans of the military. Veterans are a protected class and this streamer has violated the terms of service. I'm a veteran myself who has used twitch services for years. I have never left a review because these cases are usually handled fairly quickly. However twitch has done nothing, and continues to ignore the issue. There's never a reason to allow this kind of language on the platform, or any platform, especially ones where impressionable children are. It's a dangerous message to allow without any kind of consequences to the streamer. Matter of fact this streamer Frogan doubled down and is laughing at the anger she's caused. At this point a few day or week long ban isn't enough. This requires a permanent ban from the platform. Send a message that if you're unable to show a change and apology to recent actions that you're not meant to be on the platform. My wish is to see some consistency with a major platform that elevates people. They help shape the youth, and if they cannot handle this responsibility then they need to go.
  • Review from Tabitha M

    1 star

    10/12/2024

    Twitch lately has been discriminating against Vtuber performers and banning them for attire unjustly. There are actual **** ******* streamers that Twitch keeps promoting, while also stating they are trying to be 'ad friendly', but almost every single pool and hot tub stream is just mostly **** people breaking the **** Be it attire or straight up live ***********, the pools being kid pools indoors with them not even in it really, and Twitch not doing anything about it because they give special treatment cause they know dirty people will watch it and get them revenue (the site is supposed to be for 13+ btw), and Twitch does nothing and instead attacks performers using virtual avatars with no actual genitalia to be had. They are drawings usually or 3D models, which cannot have wardrobe malfunctions like a live cam streamer unless they are specifically built in for it.They also made some new rules that Twitch themselves are violating towards Vtubers.*Alleging that a person is sexually immoral due to attire or physical appearance *Stating that a person's attire reflects negatively on their sexual practices Twitch is doing both of these things to these Vtubers right now. This is unacceptable.Oh and the rule after that to make sure people can't report the cam girls they made this rule:*Suggesting that a person's channel is only popular or has not been suspended due to sexual favors.This is clearly them trying to cover up their own disgusting practice of letting teens watch live **** and raking in the money from it.
  • Review from Green F

    1 star

    06/10/2024

    Suspending accounts is extremely unfair. I was suspended today for 2 weeks when I made a few satire posts that were clearly satire but it was during ******************************* Game Awards so they will punish someone like me very severely for nothing while big streamers can harass people and say blatantly racist things and get banned for a few days.
  • Review from John D

    1 star

    05/08/2024

    Gross Negligence in Addressing Criminal Behavior on Platform I am appalled by Twitch's gross negligence in addressing a recent incident involving a user soliciting murder on their platform. Despite clear violations of Twitch's own community guidelines and potential criminal activity, Twitch has failed to take decisive action against the user or acknowledge their own complicity in enabling such behavior.Twitch's inaction in this matter not only undermines the safety and well-being of its users but also sends a dangerous message that it condones and even facilitates criminal conduct. By allowing such behavior to go unchecked, Twitch is betraying the trust of its community and failing in its duty to maintain a safe and lawful environment.I urge Twitch to take immediate and meaningful action to address this issue, including banning the user responsible and implementing stronger measures to prevent similar incidents in the future. Failure to do so will only further prove Twitch's criminal behavior in running the platform and demonstrate a blatant disregard for the safety of its users.
  • Review from Prefer N

    1 star

    03/26/2024

    Coordinates group harassment and covers it up for the streamers. They are criminally abusing individuals and trying to solicit suicide from these individuals as well as using illegal black market tactics to monitor specific members of the community. They are selfish as a company and have a disturbingly high rate of not firing streamers who have criminal charges or allegations such as pedophilia. Evidence is often submitted to their reports team and none of the partnered streamers are reprimanded, members of communities are targeted with group harassment and have doctored evidence against them in the community management section. *** needs to step in and bring this company down.
  • Review from Sarah D

    1 star

    03/03/2024

    Twitch.tv changed their policy to require phone verification. All persons are required to connect their phone number if they want to speak privately to another person, do things with your account, talk in other people's chats that is phone verified chat only stream. The phone number I possess is not able to be connected. Twitch.tv is stating that my phone number is associated with another account. More than likely it's associated with the prior owner's twitch account. I contacted ********************** Help and made a few suggestions. However, the suggestions did not resolve my problem. From my perspective, Twitch has the authority to disable my phone number from the other account so I can connect it with my Twitch account. But they are saying they don't have that authority. Twitch employees are not fully trained to resolve customer issues. ********************** employees are not trained to escalate the issue to higher team members so it can be resolved. Twitch employees do not care about their streamers who are having issues. Twitch should resolve my issue! I just don't understand why they can't do what needs to be done. I'm so upset and I am so disappointed. All they care about is the money they're receiving through my subscriptions, my gifted subscriptions, etc. I do the work to get the revenue and they don't help when I need it. Or, they should remove the requirement to add your phone number. What if you don't want that kind of information to be floating out there? Are you selling our information? Please fix my issue!
  • Review from Dianne P

    1 star

    12/29/2023

    This company put a recurring charge on my debit card for $39.90 per month. I never even HEARD of this company - have never done ANY business with this company and do not even participate in the services this company offers. This is FRAUD. My bank has issued a refund of my money and is blocking future charges from this company - but it's scary and disturbing that they are stealing money from people. TWITCH should be shut down ASAP.
  • Review from Ryan R

    4 stars

    12/28/2023

    (Formerly Classmates Guestbook) +tons to do on Classmates Go --------------------------------------------------------------------------------------------------------The email subject line is?Action Required - Asurion Background Check. Please check your junk/spam folder, in case this email gets redirected.--------------------------------------------------------------------------------------------------------Congratulations! Your document is ready for retrieval and printing at ************* Want to be friends in **************** Needed more print jobs. |. Final-round |Congratulations!Your at ************* [EXTERNAL] Missed docs for ClearVUE-Tax in CHI | (Formerly Classmates(R) Guestbook) | (c) 1995 - 2023 Classmates --------------------------------------------------------------------------------------------------------Backstage PO Box **** New York ***** ************* --------------------------------------------------------------------------------------------------------Ran into a few snaggs with HR where I wasn't picked up by Amazon, had found out in 2021 that Twitch was transferred to the company, after it started up for 5+ years. I'm still new to streaming and didn't know quite what was going on. Had heard that there would be a priority based on religious purposes but not viewership, not with a ***** outlet, so I had to start up a new resume with Amazon via their Work-a-day HR website, and that's fine. Will be heading there this week, updating and so forth. I had to spend about 10+ months building a new profiile with Indeed and I didn't feel bad about that at all, based on employers that are comfortable there. However, we still find the same religious, cut throat, bias and in terms of discrimination, finding just as hard to get work-from-home jobs, "remote-desktop" which didn't get kicked into high-gear in ******** until COVID19. Nasty, but in my case, even a signing bonus rocks the markets!

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