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          Post Planner, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Marketing Programs.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/07/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I have had ****** net internet service for a few years. of course when i moved i transferred the service which started a new 2 year contract. The service wasnt that good in my new location so when I asked to cancel they said they would charge me. I chose the least expensive solution of keeping the lowest service package. My contract expires Feb 6, 2023. I called Jan 6th to schedule the disconnection on Feb 6 at the end of the contract. I had paid my last month of $77 that very day. They went ahead and disconnected my service without any mention of an added fee. This morning I get a bill for an early disconnection fee. For one, i did not request to disconnect the service i had just paid for, #2 my contract was paid in full. if they want to charge me the one month disconnection fee then return my $77 service charge. I have paid $77 a month for a sub-par service for the last ****************************************************************** an early termination fee... turn the service back on for one month so i can use what i paid for or get rid of the early termination fee.... so frustrating..

            Business response

            01/09/2023

            Hey ****, sorry to hear about your bad experience with ****** Net internet service. We are actually not that business. We are Post Planner, a web app for scheduling social media posts. It looks like you accidentally reported your bad experience with ****** on Post Planner's BBB account instead of on ******' account. Let me know if I can help with anything. Would it be possible to delete this complaint from our BBB account and report it on ****** instead? You can email me at ********************************** or reply here if you have more questions. Thanks! **** (postplanner.com).

            Customer response

            01/10/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            ********************************************

          • Initial Complaint

            05/01/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            request to cancel subscription Feb 2020, received a reply saying we understand but can you share why did you cancel? Continued to charge me 3 times Emailed customer support requesting for full refund on all 3 charges Disappointed that this has happened - never received a confirmation email stating canceled subscription. Really poor communication on customer support

            Business response

            05/01/2022

            Hey Kara,

            Im sorry this happened. I sent a response to you about 5 hours ago prior to your complaint here on BBB. My support software tells me you still haven't seen my response. I just responded to that thread again.

            ?I think the problem may be that you have 2 different gmail accounts that youre communicating from:

            *************************

            **********************

            You may only be receiving responses from me on one of them.

            Your official account with Post Planner is under the email with 0927.

            As I mentioned in my original response, I have refunded the charges from 2022 and 2021 and sent you the statements for those refunds.

            Your account is now cancelled and you will not be billed again.

            NOTE: I shared this same response via email to both gmail addresses.

            Please let me know if you have more questions or need any further help from us. I'm here to help. :)

            Thanks!

            Josh

            Customer response

            05/03/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ***********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 12

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          San Francisco, CA 94104

          Visit Website
          (415) 508-7484

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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