Complaints

• Initial Complaint

  01/29/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have cancelled, months ago because I was told that the time tracking part of their service would allow me to see where my employees were while they were clocked in. Once i found out that was not the case I cancelled. However, I am still being charged for rippling. i need to get refunded for the past several months and make sure that future charges are not made to my account. I also was not told that i would have to pay for a whole year if this didn't work for us. We were able to cancel using ADP when we came to Rippling with no charges, and they allowed us to come right back when we were unhappy with Rippling

  

  Business response

  02/04/2025

  Upon receiving the review, we reached out to the client directly to thoroughly understand their concerns. We reviewed the situation, including the features discussed during onboarding, the terms of our annual contract, and the timing of their cancellation request. After aligning with the client on their specific requirements, we mutually agreed to proceed with the cancellation.

• Initial Complaint

  01/24/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have been signed up with Rippling as my employer of record for a month now. Our company is using them for payroll services as well. My health benefits, which were deducted from my first payroll check, were never signed up for by Rippling. No one is responding in a timely manner. I was also forced to be a part of the 401K deductions, even though they claim there is an opt out, which there is not.

  

  Business response

  01/24/2025

  Upon receiving this complaint, our team reached out directly to this employee and confirmed their medical enrollment and provided the steps to opt out of 401k.

• Initial Complaint

  01/21/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In early December 2024, I had contacted Rippling to support with the adjustments of our T4 and RL1's prior to the Jan 31st 2025 deadline of having this approved and locked in. I needed to make an adjustment to include taxable benefits in the 2024 tax year. When I went to contact Rippling's customer support and our account manager, I was connected with several folks on the Rippling's team that did not have any tax specialization or knew how to do the adjustments. When I went to make the adjustments myself, there seemed to be an issue in Rippling's system where the wrong CNESST rates were being calculated to make the adjustment. I was told by the engineering team to hold of on processing this until they could manually make the changes. This conversation took place on Wednesday January 15th. It's January 21st, and I have sent several follow up's to the support team to see whether this change was manually made. However, I have not received a response. Despite the urgency in my request and the deadline for the tax reports to be completed by next week, the customer support team and my account manager have been extremely negligible and unresponsive. I am requesting urgent action to get this resolved this week and this impacts our business taxes, as well as my employee's taxes which is a serious offence.

  

  Business response

  01/29/2025

  Upon receiving this review, we worked directly with the admin to verify that the rates were correct and guided them through processing the correction runs to ensure their tax filing remained on track. Additionally, we provided clarity on the adjustment process and addressed any concerns to ensure a smooth resolution. 
  
  

• Initial Complaint

  12/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Rippling has an ad for a "free gift" when you attend their software demo. We attended a demo for their IT software on 11/20. They first made it very difficult to actually schedule the demo. After we filled out their contact form, they grilled us about our company details. When we got to the day of the demo, they sent us the wrong link, so about 5 of us were waiting in the wrong meeting room. After I contacted the company via chat, I finally got the correct link. After attending the demo, they asked if we would like a free trial. I choose yes. I never got a free trial. They never sent the form to get the free gift. I followed up with them multiple times per week and FINALLY got the form for the free gift on 11/25 and submitted it. I still have not received it. When I ask for confirmation of the shipping date, I get a generic response "high volume of gifts" and "sooner rather than later." I do not want to work with ***** *********. I would like her manager to contact me, apologize, and provide the date the gift was shipped.

  

  Business response

  12/16/2024

  Upon receiving this review, our team confirmed that Rippling properly sent the customers details to our vendor after the customer filled out the gift survey. After investigating this further, our team identified there was a delay with our shipping partner that has since been resolved and the gift was in transit. Our team communicated this to the customer directly.

  Customer response

  12/16/2024

   
  Complaint: 22678376
  
  I am rejecting this response because: I filled out the form on ************* that was sent to me by their team after my complaint; however, I still have not received a tracking number or any further information or a confirmation email. Fortunately, I recorded myself filling out the form, but I haven't received any confirmation. I will be happy to withdraw this BBB complaint when the product is actually received.
  
  Sincerely,
  
  *** *******

  

  Business response

  12/20/2024

  Our team has been communicating with the customer directly and confirmed they have received the gift.

• Initial Complaint

  12/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I would like to file a complaint against the *** company Rippling. Rippling was provided by my employer. I have contributed $600 from my paychecks into my Rippling account. ********************** is supposed to be an FSA card, however my Rippling card has been continuously declined. I was told that rather than paying with my card I needed to instead pay for my bills and submit proof of payment to Rippling for reimbursement. Rippling was initially approving my submitted bills. However in the past two months Rippling has stopped approving all submitted bills. They have denied bills for medication copays, dermatology visits, dentist visits, eye exams, and psychology services. I have attached the denials for dental and vision, which have been submitted multiple times but continue to be denied. They have no customer service line and cannot be contacted regarding these denials. My HR team has also tried to reach out to them with no avail. I recently left my position and was told that I have until November to make any claims or my money, $476 which is left in the account, is forfeit. However they are repeatedly denying all submitted claims, effectively stealing my money by not allowing me to use it despite providing adequate documentation for my expenses. I feel this company is a scam and is making coverage exceptionally difficult to obtain to disuade people from using their funds so that they can profit from contributions made to these accounts.

  

  Business response

  12/17/2024

  Upon receiving this complaint, our team reviewed the employees *** plan and case history with Rippling. Our team reached out to the employee directly and clarified that the employee enrolled in a Limited Purpose *** not a General Purpose ***. Limited Purpose *** funds can only be used for vision and dental expenses. We also communicated that since *** plans are employer sponsored plans, the employee is not able to use their card or expense any claims past the last day of work, but that they have until 1/30/2025 to submit any claims for expenses incurred during their employment. Our team reviewed all post-termination claims and provided additional clarification that the claims were rejected since the claims were missing adequate service descriptions or submitted for ineligible expenses and clarified where the employee can view this within their profile. Finally, our support team conducted a call with the employee and provided guidance on ***** eligible expenses and how to resubmit the claims with the correct documentation. 

• Initial Complaint

  12/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am supposed to be covered by **************** through my employer. Rippling is our HR platform. Therefore, I signed up for health insurance through Rippling. However, **************** doesn't have me registered on their end. There is no direct line to get ahold of a human being at Rippling who can help. My company's admin has contacted Rippling, but it has been over 2 weeks, and they haven't resolved the issue. They keep kicking the problem to ****************, who is saying it is not their problem. Long story short, Rippling is denying my contractual right to employer-provided health insurance, and they are not resolving the problem.

  

  Business response

  12/18/2024

  Upon receiving this review, we reached out to the employee and worked with the carrier to resolve their enrollment. We have confirmed that the employee is covered.
  

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We pay for COBRA through rippling. We pay $2600/month and they cancelled our insurance. There is no one to get in touch with. Our son is on a very expensive medication and we need to get it filled but currently are being told that we have no insurance coverage. I cant find contact info anywhere.

  

  Business response

  10/10/2024

  Upon receiving this review, we immediately reached out to the insurance carrier to confirm coverage was active and communicated this to the employee. We confirmed there was an error on the insurance carrier side that caused a lapse in coverage; this was immediately resolved once the issue was known. We also communicated with the employee ways to connect with our COBRA Employee Support Team for any future questions or concerns.

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our taxes are delinquent because of Rippling. We have been trying for over a year to get the "tax specialist" to figure it out. I was promised reduced payments, meetings with the tax specialist, none of it happened. They renewed my contract without telling me. I repeatedly asked about my contract as I did not want to renew. They ignored my requests and renewed anyway. With the repeated mishandling of our taxes and the still delinquent taxes from 2023 we had no choice but to go to a new **************** Rippling will not get back to me on how to get the funds they have collected from Q3, will not pay or deal with the delinquent taxes and are refusing to let me out of my contract.

  

  Business response

  10/11/2024

  Upon receiving this review, Rippling reached out to the customer and the tax agency and confirmed that the company's delinquent taxes for both entities in 2023 were not a result of Rippling failure to remit and pay taxes accordingly. We confirmed that all taxes were filed and paid on time during the time the customer processed payroll through Rippling. The root cause of the delinquent taxes stems from outstanding balances due prior to the company joining Rippling in Q3 of 2023. We have worked with the customer to provide a detailed explanation of the outstanding balances for their account and the appropriate next steps to resolve.
  
  Additionally, this customer’s contract has been cancelled and we refunded the customer for Q3 filings.
  

• Initial Complaint

  09/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My former employer ************** (*********************) stated I would have insurance coverage through July upon going on leave July 3rd. I found out that insurance coverage stopped 6/1 and was backdated to that date by someone or somehow 8/7. The CEO has said that Rippling did this and it has caused me to incur quite a bit of insurance expenses to no fault of my own and understanding that was provided from my employer to when I had coverage. I need to resolve this issue immediately and get the information updated so that insurance will be accurately reflected for myself and my dependents during the June and July timeframe.

  

  Business response

  09/27/2024

  Upon receiving this review, Rippling confirmed that this employee's medical coverage was effective from 02/01/24 - 06/30/24. The employees benefits were terminated on 6/30/2024 since the employees termination date was 6/28/2024.  

  
  In August, the groups plan was retroactively terminated by **** to 6/1/24 due to non-payment. This was not done by Rippling. The retroactive termination led to the employees insurance coverage to end effective 6/1/24.

  
  We have since reached out to the employee to inform them of the reason for his coverage being canceled and advised him to reach out to his former employer to discuss options.
  

  
  

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company I work for uses *******'s for their payroll and I'm supposed to be able to go online and get my paycheck stubs in my W-2 form 6 months ago I had to get a new device because my device was stolen had to make a new email address new phone number new everything and I have not been able to contact them and whatsoever to be able to change all that because the login information I don't have and I keep getting the runaround and they won't take my emails when I email them because they screen your emails and they don't solve the problem when people need to update their information so they can continue retrieving their personal information about paychecks

  

  Business response

  09/10/2024

  Upon review, our team confirmed that the Rippling system functioned properly in this scenario. The employee could not access their account because they did not remember their login information and did not have access to their previous email or phone number to complete re-authentication. After receiving this complaint, our support reached out to the admin and employee directly and assisted with an identity verification so that the employee can regain access to her account.  
  
  Regarding contacting Rippling, employees have access to support through their admins. This is communicated to the employees in product and when they reach out to our support team. Our team confirmed that the admin never reached out to our team regarding this employees access. 
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩