Social Media Marketing
DoximityThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/16/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
************************** continuously emails me regarding a ********** am not a ** and this is not my name) at some point in 2024 I reached out and asked for removal of my email. I cannot find the email now but they told me they removed it. I am still receiving emails as of the end of January 2025. This is extremely concerning and with the the other similar complaints I am seeing and the fact that this is related to doctors, healthcare, and privacy is terrifying. Not only should my email ACTUALLY be removed they need to change their practices because at this point they just sound like they are stealing our information.Please do better.Business response
02/18/2025
We have removed / opted out the email ******************************* from our system.
I looked and did not see this email in our Support system, but clearly ********* is not Dr. *************** of our emails have the 'unsubscribe' option in accordance to the spam laws.
We will never email ******************************* again. It has been purged from the system.
Thank you.
Initial Complaint
01/28/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I am a Nurse Practitioner.I am on the doximity website. My name and practice information is present. I did not give them consent to use my information to create a page for me for their business purposes. I have asked them via contact information on their website to take my information off of the website.I have waited approximatey 2.5 weeks.I have not had a reply back. I would like off of the website immediately.Business response
01/29/2025
Hello,
We did receive a request from ******** ******* via the email address: **********************************
It came into our support ticket system on Jan 20 at 8:38 am. We replied to her 3 hours later on Jan 20 at 11:30 am reporting we would remove her details from our system.
We do not see any other communication from anyone named ******** ******* or from the email ********************************** in our system at all.
Let us know if you have any questions.
Thank you.
Customer response
01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.However, I want to let you know that I reviewed my email and the reply is not there.
I will give ****** some time as explained.
Thank you
Sincerely,
******** *******Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Today on 6/3/24, I received an email from someone named ***********************, MD regarding CMS ******************* It was addressed to my email, with my name spelled incorrectly in the subject line, and a MD behind it. I am not a doctor and why do they have my information? Please correct this immediately! This appears to be fraud. When I clicked on ************* name it appears as *********************************** I want my email address deleted from their system as they have the wrong person, but whats perplexing is how they got my email address.Business response
06/04/2024
We are sorry we made a mistake and somehow linked this person's email to the profile for **************** profile.
We have removed the email ***************** from our system completely and passed this to any Vendors we work with to ensure none of them will ever send an email to this account again.
It was an honest mistake. Clearly this person is not ****************.
Thank you.
Customer response
06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
02/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On Monday Feb 6 I became aware of a message sent to a list of medical providers in my geographic area from the Doximity system. This message was sent exactly as if I had sent it from my messaging in Doximity. There was no disclaimer that this was an ad and I had no opportunity to edit or cancel this being sent out. I found out about it because the way in which it was sent (appearing to have come directly from me) meant replies came straight to my inbox. This behavior of essentially impersonating a medical provider to advertise to other medical providers is inappropriate. I could not find anywhere in terms of service where this was something I even signed off to allow. As a company who promotes being HIPAA compliant and having good privacy I am very disappointed by their actions and hope they can be convinced to stop these practices. I have requested a list of those that I sent a direct message to several times and have yet to receive this information.Business response
03/23/2023
Thank you for bringing this to our attention. We have been in communication with you regarding this matter. In summary you were selected as a Featured Physician by your organization. As per our agreement with your organization, they are responsible for communicating the process to their Featured Physicians. Doximity sent you a message the day before the Featured Physician campaign launched. However, we understand that you may not have seen this message. As you know, our team has reached out to your organization to share this discrepancy and prevent this from happening in the future.
If there is anything else we can do to help, regarding this matter or any other, please let us know.
Best Regards,
Doximity SupportCustomer response
03/24/2023
Complaint: 19515034
I am rejecting this response because:this complaint has nothing to do with agreements with other agencies to feature physicians. Doximity sent Doximity messages to other Doximity users using the Doximity systems in a way that to the recipient appeared as if they were coming directly from me. In fact I only found out because a friend replied to the message (ie ME) confused about why she was getting a spam message from me that was unusually formal. This is unacceptable. Additionally, I have requested multiple times to receive a list of who received messages and this has not been provided. I have also requested this if my employer, but this is information Doximity should absolutely have as it was sent in their system. An email that looks like a spam message less than 24 hours (which by the way had no option to decline/refuse) is not adequate. This kind of unapproved communication can be damaging to my reputation in a small community where I know many of my peers personally. To do this Doximity should need my consent, not the consent of my employer. I did not see this type of consent in your terms of use. Impersonating a physician is illegal let alone unethical. Other social media resources do not just spam other users FROM their account. There is no reason for Doximity to believe they are above this and I suggest they consult with their lawyers regarding their terms of use and unethical (and possibly illegal) practices.
Sincerely,
*******************************Business response
03/29/2023
Thank you for your response and for providing additional information about your concerns. We understand why it is concerning that your organization did not inform you. We have previously provided details on the occurrence you mentioned, and once again, we would like to assure you that we have informed your organization about this issue to prevent it from happening in the future. We are unable to provide you with the list of recipients that you have requested. We understand that this may be disappointing.
We appreciate your feedback and will be taking it into account.
If there is anything else we can do to help, regarding this matter or any other, please let us know.
Best Regards,
Doximity Support
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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