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          Business Profile

          Hearing Assistive Devices

          Audious

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hearing Assistive Devices.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/08/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I emailed the company as you can see by the attached. The email address is no longer valid. Their website is no longer in existence. My right hearing aid stopped working and I wanted a replacement. After reading some of the comments, I think a class action suit is warranted.

          • Initial Complaint

            08/01/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I returned my audious hearing aid well within the timeframe for the guaranteed refund. and they sent me an email confirming receipt in early February 2023. They stated it would take a week for the refund. It is July 28, 2023 and I have received nothing and heard nothing from them *************************

          • Initial Complaint

            07/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I bought a pair of hearing aids from Audious on January 28, 2023 in the $177.00 with a protection plan of $19.97. They promised delivery in 2 weeks, the aids didnt arrive. This pattern continued as I e-mailed every few weeks. After 2 months I requested a cancellation of my order and a refund. At that point they no longer responded to my emails and I received no refund. I tried to get my money back through my credit card but they have a 60-day cut off for a cure.

          • Initial Complaint

            07/05/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Hearing aids always buzzing off why I tried everything nothing works

          • Initial Complaint

            06/29/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I received two hearing aids from Audious they worked for a while. They sent me one replacement and it's not working properly. Now I can't reach anyone at the company *************

          • Initial Complaint

            06/20/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Online purchase Audious hearing aid set (2) on 03-16-23 with order # A102027. My USAA bank card ******* was immediately debited $206.97. The fact they charged me before shipping raised a red flag for me.On 03-20-23 I contacted Audious to tell them my concern about the charge before shipping.On 03-22-23, I received a reply from *** of Audious. He said that shipment was forthcoming and I would receive email confirmation and tracking information upon shipment.On 04-02-23 I emailed Audious directing them to cancel order # A102027 and refund $206.97 to my bank. I went online to see the BBB rating for Audious and read available reviews. The reviews were dismal and confirmed many, many complaints just like mine.On 04-02-23 I called USAA (*****) to dispute the charges and asked that they assist in getting my refund. ***** took my complaint and I filed a fraud complaint with the fraud department case #********.My account has not been credited as of 05-30-23. I have not received any communication from Audious on this matter.**************************** ********************************************************************* ************

          • Initial Complaint

            06/09/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            RA #s that were given to me so I could return their merchandise. I sent two boxes back #RMA ******** & RMA ********. Their merchandise was received by them on 3/6/23 and I have a copy of the email. My tracking # s were ********************** and **********************.on 3-10-23 I received and email that they had received the merchandise and would process in about 10 days. I have had no response from them since 3-16-23. However I have emailed them several times. Thank you for your attention in this matter. I think their address in is ********, **.

          • Initial Complaint

            06/05/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            bought 1-1-23 $168.30 received 1-30-23 one stopped working on second day 2-3-23 both stopped working 2-5-23 sent back for refund was told that refund would be in **** days they received on 2-21-23 5-2-23 asked where was refund,they said in **** days 5-7-23 asked where is refund no reply 5-14-23 asked where is refund no reply 5-14-23 filed complaint with attorney general

          • Initial Complaint

            05/31/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            purchase hearing aids on my Mastercard on 11/30/2022, They were returned 3/14/2023 as this was prioe to the 90 day guarantee athe company adknowledged same. The return NumberA95160 ********. Was in email and stated the refund will be $143,25. No response but the estimated refund is 143,25. There is no response In the past 60 days and my refund has not been sent. The company does not respond.

          • Initial Complaint

            05/25/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Purchased hearing aids online 2022. Never received. Contacted company and never received replacement as promised. Unable to contact them again.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          99 S Almaden Blvd Ste 600 #72

          San Jose, CA 95113-1605

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          Customer Complaints Summary

          128 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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