Complaints

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We paid for the walk-in visit at full price and the doctor (who didn't even introduce herself) spent literally 1 minute to look at our cat and then proceeded to tell ** that we needed to do all sorts of expensive tests and procedures. No diagnosis was given, but she left and came back with a whooping invoice for more than $1200. I feel that they thought they could throw in all sorts of exams, tests, and procedures and charge ** any price because we were in distress. Also, it was evident to ** that they are gauging prices and upcharging was their main goal as each procedure and test was split into multiple small items, sub-procedures, and steps that all add up to this incredible price. We ended up doing blood work and taking injections out of their long "wish" list. Still, the cost of these procedures was at least 50% higher than what we would normally pay at our usual vet clinic, which is insane. But long story short, $600 later we got our test results and, surprise surprise, the doctor still had no clue and couldn't give ** any diagnosis. And she can't explain either why we needed to do these expensive tests and injections in the first place. Wow, so why did they make ** pay for it if apparently it does not help to diagnose the problem? I guess because they can. Before we left, they sold ** yet another medicine because they couldn't diagnose the issue and didn't know what else to do. But because they didn't listen and did not do a proper exam it was the wrong medicine. We came for help for our sick pet and ended up paying for nothing. Our cat has gotten worse now after all injections and meds they did. This vet clinic is a complete rip-off, they should be ashamed of themselves. So, to summarize, they didn't do proper exam, failed to provide any diagnosis, didn't suggest any treatment, sold ** expensive medicine, did tests that we apparently didn't need, overcharged **, added hidden fees, and caused worsening of pet's condition. We had to go to another vet for help.

  Business response

  05/09/2023

  I was able to connect with ************************************ directly and resolve the issue. I really appreciate him reaching out to us with his concerns and help us to improve our service. We reached an agreement and  the refund  was given as per our agreement. Please let me know if anything else is needed.

  Thanks.

  Customer response

  05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Uladzislau ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩