Reviews

Same as all these otherswas told refund would be processed in 1-2 billing cycles. Multiple months later, nothing so emailed and supervisor called stating it would be done within 5 days and an email confirmation. Still nothing. Scam, fraud, whatever you want to call it, other than the fact that you do actually get clubs. Knew it was probably too good to be true, but figured Id give it a shot and has been a huge mistake so far. Initial payment was in 8/2024 and still no refund.

We apologize for the delay. The refund was processed on 1-6-2025.

What a bunch of scam artists! This company needs to be shut down ****. I of course got sucked into this like everyone else. I was offered a free driver, putter, *****, etc... and all I had to do was demo some fairway *****. I got the e-mail from Golf Now so I figured it was legit. They said they had a no questions 45 day full refund if I didn't like the clubs. So I thought it would be worth it to try them out and maybe even buy the clubs. However, three days after ordering I started looking more into Patriot Golf. I read these reviews on the BBB and decided I would cancel my order before they even shipped me anything. Therefore I would not have to fight to get any refunds. They told me immediately there would be no problem to cancel. It was a smooth process. They said they just had to get a different service *** on the phone. I was then transferred to a very strong/good salesperson. I knew what was going to happen from the previous reviews. He continued to knock money off my initial price and honestly I would have accepted but I had already made my mind up that this company is ****. So I politely declined all three of his "Amazing" offers. He then said the money would be refunded in 5-7 business days. I asked to get an e-mail confirmation of this as well to which he said he would send out. This conversation took place on 11/04/24 and here we are 11/29/2004. I have yet to receive any e-mail confirmation and obviously have not received my refund. I was charged $555.38 and it has been almost a month since I was promised my refund. DO NOT DO ANY BUSINESS WITH THIS COMPANY. THEY ARE LYING!!!!!!

We apologize for the delay. We usually do the refunds within a billing cycle and were unaware that this customer was told 5-7 days. This refund was processed on 12-6-2024 and we wish thi customer the best.

Accepted their offer for a "free" sand wedge. When I called to accept the offer, they said I had to try and rate a set of ***** (Driver, 3 wood, 5 wood). I told them I didn't need any of those clubs as I'd just purchased a new set. They insisted on the trial and rating to get the free wedge.I gave them my CC number, and they charged my card. I got a notice of order received, then nothing. I saw the charge on my credit card which upset me since I had no shipping info on the clubs. As a result, I called to cancel my order on Monday, Nov. 18. They said I had to talk to a specific department, and that the hold time was 30 minutes or longer. I agreed to a call back. As of today, I have received no call. I emailed them to say I wanted to cancel my order, their response said I had to call a specific number. I called that number for the second time today (Nov 21) at 10:37 AM and again was told I had to talk to a specific department and that the hold time was 30 minutes. As of 3:00 PM, I have not received a return call to either of my calls.I then emailed them again and explained I was having a problem getting to the right department and got an email in return telling me to call the number (which I've already called twice). I'm simply trying to cancel my order, which has not been shipped yet, and get a refund of the charge on my credit card.

Customer is correct in that he placed custom order on 10-25-2024 and changed mind on 11-18-2024, after order was built and scheduled to ship 11-21-2024. Unfortunately he did call 2 times to speak with CS and was put on a CB que, that resulted in him waiting until 11-25-2024 to actually speak with someone. Although we try to provide timely customer support to everyone, it appears this customer waited longer then we intended. We apologize for the delay and any inconvenience this may have caused.

After reviewing their response, I wanted to give you my perspective on the issue. I responded to an offer of a "free" sand wedge via phone call on October 25, 2024. Their **** ***, said that it was required that I accept a driver and 2 fairway ***** to test in order to get the "free" wedge. My response was that I had just added a new driver and fairway ***** from *** and did not want and would not keep their clubs. Nevertheless, I promised to test them before sending them back. They immediately charged my credit card for $498, excluding tax. They told me that 3 weeks was the standard time to build and send the clubs. On 10/25/24 I received an e-mail saying due to supply chain issues, there would be a 1 - 2 week delay in my order. On 11/18/24 I received an e-mail saying to due supply chain and labor shortages, they would be a delay in sending the clubs. I called twice on 11/21 saying I wanted to cancel the order, and was promised a return call. I called twice on 11/25 and asked to cancel the order, and was promised a return call. As of today (12/1/2024) I have not received any of the promised return calls. I wanted to cancel the order because my local course closed for the season on November 24, so I could not test the clubs and didn't want to just send them back unopened when they arrived. I have, finally (11/25,second call), gotten through to the correct department/person to cancel my order and request a refund of my money. They promised to process a refund. I have not received it as of today. They have now kept my money for over a month, I'm hoping it gets returned as promptly as they collected it back in October.

COMPANY REFUSES TO REFUNDD MY $500. I PPAID UPFRONT. **** organization taking advantage of veterans.

Customer was refunded on 11-12-2024 in the amount of $500.36 and we apologize for the confusion.

Patriot Golf and the employees that I have talked on the phone with are a complete and utter disappointment. I am a 20 year Navy veteran and was happy to support a business that supports and promotes our veterans. like so many others before me, I participated in a 45 day trial of 3 hybrid clubs in exchange for a free driver and a mystery club (5 wood). I tried one of the hybrid clubs and was not impressed so I called to get return authorization and was met with a myriad of reasons why I should keep all three clubs at a reduced price along with matching head covers and a refund. Needless to say I never received the refund or headcovers. After months of waiting I called again, and again, and again with the same results; accounting will be mailing out checks on Monday and I will get a email letting me know "my check is in the mail". After getting the run around again, I decided that had enough and got authorization to return the three hybrid clubs for a refund of $477..This has been going on since the end of 2023 and it will soon be 2025. How can they continue to refuse and/or grossly delay overdue refunds. I paid over $100. to return ship the clubs April 20, 2024. HELP!

In looking over this account we have found the following:Order ID 3899 was refunded 2-4-2021 for $399 Order ID ***** was not returned and no refund was due Order ID ***** was a check refund and it was mailed out 10-21-2024 for $477 We do apologize that we dropped the ball on this customer and feel bad losing them as a repeat customer as well.

Patriot golf told us we would be refunded $378 back in June 2024 after being offered a money back guarantee. They have repeatedly told us it would be on the next billing cycle and it is now October. You can not talk to anyone past the person that answers the phone and they tell you its been turned over to accounting. This wont let you picks no star review so we had to give them the one they dont deserve.

Customer **** ***** was refunded on *********. We apologize for the delay and the frustrations this may have caused.

Have been waiting 6 months for my refund. They are a broken record with "it will be in the next check run".I would not even give them a 1 star.

Customer is completely correct. We most definitely dropped the ball on this. We have mailed their refund on 2/4/2025 and wish them all the best.