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          Business Profile

          Auto Parts

          Auxito US Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Parts.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/06/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Order#160876 Return Tracking#9434****************** I ordered tail lights on Oct 13, 2024. Arrived Oct 21st. On Oct 23rd I contacted stating there was a defect in the casting. They sent me two offers for a partial refund. Finally sent me the return address and RMA# on Oct 25th. After they received the return I asked about being reimbursed for the return shipping. Their policy states they will pay to return defective items. They said the dimple was normal. Several times I sent a picture showing it was a hole not a casting dimple as claimed. I also pointed out of the 10 pictures on their website only 1 shows the dimples. The other tail lights in the advertisement were smooth. I received no reply after that and the product has been removed from their store. All I want is the return shipping cost reimbursed since the item was defective. I don’t see why a large company is fighting over $8.

          • Initial Complaint

            02/01/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered replacement headlights for my 2011 Toyota Sienna XLE from Auxito.com. I entered my vehicle information into their system and paid the $92 to have it shipped to my house. It arrived and I found that they had sent me the wrong bulbs. They did not fit my car. I reached out to them to get it resolved. They agreed that it was the wrong product and stated that they would ship the correct product but I would have to pay for the shipping again. I started that I would not pay for their mistake, I was not the one that made the error. They are refusing to send the replacement bulbs. Ordered and received in January 22, 2024 Auxito order #134128 Website: auxito.com FedEx tracking # 61**************0830

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 1

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          689 Tank Farm Rd Ste 210

          San Luis Obispo, CA 93401

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          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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