We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Covid Testing

          OnPoint Testing

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Covid Testing.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            10/24/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I ordered OnPoint Testing when international COVID procedures were still in place. I was going to travel internationally and to get back to the **, I needed to have a negative COVID test. I placed an order for the test a week before all restrictions were lifted. I paid the company in advance. Since I no longer needed OnPoints services, I requested a refund. They sent me paperwork to fill out so I can get a full arefund. I submitted all the paperwork and never received a refund. I called customer service a few times and they advised I needed to wait for my refund. I waited about a month with no refund. Since I wasnt getting anywhere with the company, I submitted a dispute with my credit card company. I provided all the evidence showing that i should not be paying this company for services I never used. After tons of back and forth, my dispute was denied and I was still responsible to pay. I cannot believe I am being charged for something that I did not use and the company is not willing to help in any way. To me thats fraud! They have horrible customer service and I hope no one uses their scheming business again.

          • Initial Complaint

            10/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I scheduled a covid test with a home test and them with a virtual meeting. They never came to the meeting but took my money. Approximately $36 but I am concerned because they have all of my information . I have emailed them many many times with no response.

          • Initial Complaint

            10/14/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 8/9/2022 scheduled testing appointments for 3 individuals, including myself. Was charged a total of $207.00 for the transaction. Canceled appointment before needed. Was told refund would take 15 business days. After 15 business days passed, I checked in and they claimed they were busy and be patient. Checked in after 15 more business days, no reply. Checked in again yesterday, to find my email was blocked. Looked on internet and found many reviews claiming that this place is a scam and never really even does testing. Using Covid to prey on consumers.

          • Initial Complaint

            10/11/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Booked a test on the 17th of September at the LA location for 2 people. We paid our $138 USD outright. A few days before the appointment they cancelled our appointment as they were shutting down on that day. We booked for another covid test last minute. I have been in contact with ******* since then who keeps ensuring me that the refund is coming and they are waiting on the merchant. Now ******** email is not accepting emails and the website for onpoint testing is not working. Where is my $138. I am not impressed.

          • Initial Complaint

            10/10/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Scheduled 2 months in advance for a proctored Covid test for the day we were flying out to go on cruise 9-24-22. Verified the appointment a couple of weeks before test. Day of test and a few hours before our flight, the Zoom meeting code they gave us would not work and was invalid. They refuse to return my $60. This company is a scam.

          • Initial Complaint

            10/10/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On Sept., 5, 2022 I signed up with On Point Testing for a virtual testing appointment via Zoom scheduled for Sept. 23, 2022 at 9 PM. On Point sent to me a link to open the meeting with a host from On Point. I paid $18.99 for my husband and $18.99 for myself for a total of $37.98. We needed these tests to board a cruise ship on Sept. 25. On Sept. 22, 2022 I received a reminder for my appointment. On Sept. 23, at 8:55 PM, I went to Zoom and clicked on the link which On Point had sent to me. I waited for more than 90 minutes for the On Point host to join the meeting. No one from On Point ever joined the meeting. On Sept.24, 2022 we found a lab to do the tests and paid $134.00 for the two tests that we needed. I have contacted On Point by phone and email and have been told that they do not give refunds for virtual testing appointments since that is stated on their website. I showed up for the meeting at the appointed time. On Point did not. How can they refuse to refund my money to my credit card when they failed to provide the service which we agreed on and paid for?

          • Initial Complaint

            10/10/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Was supposed to be online supervised Covid testing. On paid and scheduled for 09-22-2022. I paid for 4 supervised tests and followed all of the directions. I waited in a virtual exam room at the link they provided for 65 minutes and nobody ever came on the call. I needed the test for travel the next day, so I had to make other arrangements. They didn't deliver as advertised so I should be entitled to a refund. I spent over an hour on their website and cannot find anywhere that says I am not entitled to a refund.

          • Initial Complaint

            10/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I paid for a proctored telehealth covid test which I was required to have within 48 hours of embarking on a cruise. I received the test on the morning of 9/21/22 and was told my results would be emailed me immediately. I never received the results and since I was flying out the next day, I had no choice but to scramble to find/get another covid test. I have emailed numerous times, but still no response.

          • Initial Complaint

            10/03/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            On Point purports to provide a virtual Covid testing ******* service whereby a customer can sign in to a virtual Zoom meeting and take an at-home Covid test with results certified by the On Point *******. This is needed for travel on most major cruise lines currently. It is a paid service. I signed my family up for testing on the company's website and prepaid as they require. I received a confirmation for our 6:30 am EST Zoom meeting for 10/3/22. Using the Zoom link provided in the email confirmation, my family and I accessed the meeting 5 minutes in advance of the time. 6:30am came and went. We remained logged in until 6:50am but no one from On Point ever started the meeting. We have attempted to contact the company but have been unable to reach anyone by phone. I am concerned that we have been scammed.

          • Initial Complaint

            09/23/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Theyre scammers. You pay for a service they dont provide. You cant contact them. They drop calls they never answer and never email you back. Could potentially not go on a trip if testing isnt done. I want a refund but cant contact them in any regard

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          San Mateo, CA 94404-1596

          Visit Website
          (800) 963-0553

          Customer Complaints Summary

          58 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.