Complaints

• Initial Complaint

  02/07/2025

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  called and stated I requested a loan and services which i never did.

  Business response

  02/11/2025

  ********,

  We're sorry for any confusion on this, however, we have an application in our system under your name and phone number. Since you indicated it was not from you, we have unsubscribed your number from our call list. This will stop any future calls. If you need anything additional, please contact us at **************. Thanks.

  Customer response

  02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  01/30/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Made an inquiry online. Was mislead that they provide loans and now Im getting several calls from a bunch of different companies. Asked to be immediately removed from the call list. They refuse to remove me and stated I have to mail a letter requesting this. Explained I am on the do not call registry and they still wont remove me. Asked for the address and they would not give it to me. All I want is to be removed from their lists indefinately

  Business response

  02/03/2025

  *******, we're so sorry for any trouble. We checked our files, however, and do not have a record of speaking with you. Although we've made attempts to reach you to discuss your application, there was never any contact made so we're not sure who you are referring to that wouldn't honor your request. We have added you to our internal DNC list, however, to stop any further calls from our company. Again, sorry for any trouble.

• Initial Complaint

  11/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  lied to me and told me i was approved for a loan with a lender but the lender was just a marketplace the did not get me any loan and took all my private information which I gave to them because amone stated they got me a loan with a provider. They lied to me and tricked me into providing all info to a marketplace not a lender.

  Business response

  11/07/2024

  *******, we're so sorry you were unhappy with our service. Please allow us to clarify our role. AmONE is a financial matching service. We match consumers in search of loans or other monetary assistance to lenders or other financial institutions within our network. We do not approve or deny loans, nor do we guarantee any particular outcome on any of the options we provide. We located your file and noticed that you did not speak with one of our Matching Specialists so are unsure how you were advised that AmONE approved you for a loan. In terms of the personal information you provided in our form flow, not to worry, it is safe and encrypted. For more information on this, please see our Privacy Notice at ******************************************. Again, we're sorry we did not meet your expectations and wish you the best going forward.

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  AmOne called me to inquire about offering me a loan. After I asked more questions, they admitted that they do not offer loans directly but only pass on my information to other lenders. I had gone online to seek a consolidation loan, but the interest rates were very high. AmOne **** kept trying to get personal info from me and I finally said, no Thank you and hung up.

  Business response

  10/30/2024

  ******, we're sorry you were not happy with your experience with us. We listened to the recorded conversation between you and your AmONE Specialist, ******, and noted that he was very clear in explaining who AmONE was and what we do at the start of the call. We've been in business over 25 years and matched millions of consumers to their best financial options. The calls with our Specialists are fast and efficient; we do not collect personal information, rather general information about your current financial situation to help us match you to a partner who will be able to help. Again, we're sorry you decided not to work with us, however, we wish you the best going forward! Per your request, we have unsubscribed your file.

• Initial Complaint

  10/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I inquired about a loan online, as a result, I am receiving excessive calls and texts daily! This one loan company AmOne keeps calling and texting my phone daily I just want all the emails, calls and text to stop, I decided I didnt need a loan so I didnt move forward with talking to anyone or filling out an application

  Business response

  10/24/2024

  Olasha,

  We're sorry for the inconvenience. We were trying to reach you regarding your loan application. AmONE is an online marketplace for comparing prequalified rates with several lenders at once for different products, including personal loans. We partner with various personal lending partners so that our consumer can shop for their best prequalified rates from multiple, vetted lenders in one place by filling out a single form. Since you've expressed interest in stopping all further contact, we have unsubscribed your file from our system. If something changes, please don't hesitate to contact us at **************.  We'd love to help! 

• Initial Complaint

  09/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  AmOne has been spamming my mobile number with texts, calls, and voicemails since around January of this year, 2024 with references to a personal loan, applied for by someone named *********, (my name is not *********). I have never contacted AmOne for a loan or for any legitimate business reason, other than to tell them multiple times that I am not *********, I have never applied for any loans with them, and to please stop contacting me. As of today, 09/21/2024 AmOne is still contacting my mobile number asking to talk to ********* about a loan. I want them to stop doing this and remove my number from their accounts.

  Business response

  09/23/2024

  *****, we apologize for the inconvenience. Although you reported to us that you've owned your phone # for 12+ years, someone (*********) is using it on loan applications with us. We've ensured that the number has been added to our Do Not Call (DNC) list so you should not receive any further communication from us. Again, we're sorry for any inconvenience this has caused.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I found out today that my credit score declined by 35 points to 637 on June 14, a poor rating. In the previous rating period ending June 4, it had risen 7 points to 672, which is a fair rating. I am trying to discover what would have caused this, since I have not had any unusual credit events this month. The only thing it could be is that I called AmONE, a private loan broker, on June 4 to inquire about a relocation loan. I recently was offered a high-paying job, which would enable me to pay off my credit card debt, but it requires me to move to the other side of the USA in order to take it. AmONE rejected my request and instead referred me to a credit repair scam ("The Credit Pros") that wanted to charge me $150 a month and offered me a $5000 credit line to finance their services!!! AmONE intentionally wrecks the credit ratings of financially vulnerable people in order to force them to use the dubious services of their credit-repair partners. They caused a **************** my rating (which I have never experienced before) at the very time that I need a solid credit rating to secure housing in the new job location. I want AmONE to take action to (1) warn customers that merely inquiring with them about using their and their partners' services can have an adverse effect on their credit rating, and (2) take action to restore my credit rating to the June 4th level. This has caused me material harm, and my next step will be to inquire about legal action. I need the BBB to take action to prevent this happening to other people as well as to press AmONE to restore my credit rating to the rating I had before talking with them (672). This is absolutely outrageous and something must be done about it!

  Business response

  06/21/2024

  *******,
  
  Were sorry for the trouble you have experienced. Our process at AmONE only involves a soft credit check, however, which has no impact on your credit score. This is necessary in order to attempt to match you to a prequalified offer with one of the lenders in our network. Keep in mind that we dont approve or deny requests, rather, just handle the matching process. The Credit Pros is a legitimate credit repair service. Like any other business,there is a fee for their service, however it is minimal in most cases compared to the value they provide in repairing credit. Their process also only includes a soft credit pull if you decide to move forward with their service. Were sorry to hear of the drop in your score, however, it does not appear that this was caused by any interaction you had with our company. 

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Company running your credit report without consent using Equifax as a cover in advertising company misleading in obtaining your information. Received multiple rejections from loan companies because I keep my credit profiles locked for these reasons. They are not to be trusted do not use they pass you off to shady lenders trying to use your identity and credit information bogusly I never gave them my ssn so how did they obtain the information to run through the loan companies Equifax and Amone are scamming because Equifax is advertising them. Do not trust using your information without ssn

  Business response

  06/07/2024

  ****************,

  We're sorry you were unhappy with your experience with AmONE. 

  Regarding the specifics of your complaint, our records show that you indicated "YES" for AmONE and our partners to obtain your credit report and Social Security Number from a credit bureau to verify your identity and provide credit offers. Information which includes your name, address, loan request, and other specifics regarding your application was also provided to us when you applied. The lenders we shared with you are all valued partners of ours and received your information from us via the authorization indicated.

  Feel free to contact us at ************** or via email at ******************************* if you have any other questions.

  Customer response

  06/07/2024

   
  Complaint: 21810365
  
  I am rejecting this response because:

  I never authorized them to run a credit report and solicit my information. The only reason I knew my credit was ran because of rejection letter. I have my credit files locked. For these reasons this company is working with Equifax and but deceitfully pawning your information to even shadier companies like 5k lending. My credit should not have been tried to pull. It just confirms the validity of those so called credit companies only taking advantage of people in situations and the BBB is rates them an A+. AmOne is just not who they are and are misleading customers. They ask for all this information and then a million spam calls and text selling off your info. Not satisfied and I wish Equifax take some blame because they support them. Equifax stills owes people for there data  breach but advocating for this company AmOne. Our credit information is not safe with these companies.
  
  Sincerely,
  
  ***************************

  Business response

  06/10/2024

  *******,

  Please allow us to clarify. This is AmONE responding to you. We looked up the records on your application and it indicated "YES" for AmONE and our partners to obtain your credit report and Social Security Number from a credit bureau to verify your identity and provide credit offers. If you did not provide this authorization, someone who had your personal information did it. Either way, we have unsubscribed your application, so no further action will be taken on it. We apologize for any confusion.

  Thank you.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  *************************: ******************, Im not going to go through with this loan offer. To date, there has been no completed loan fulfillment documentation or disbursement of funds in my account. January 31st, ****, you threatened to charge me $345.00 for canceling a proposed loan online. However, after reviewing the document I signed, I see nothing in the document that states there would be this charge for canceling the loan before any funds have been deposited. The only statement I saw regarding canceling the loan states in item #6. Very clearly stated, it specifies once the deposit is done.To date, there has been no finalization of this proposed loan, and no deposit has been made. Therefore, there should be no charge incurred since nothing has been finalized or funds deposited, and Im notifying you early in this process while still talking with you about what is necessary.I cannot meet any of the conditions for securing this loan, so I am forced to cancel the application before anything has been finalized and funds have been deposited. I believe you, AmOne, (LendingClub) are fraudulent and seeking to deceive those seeking honest financial help. The Better Business Bureau that serves *********, **. ***** has not accredited this business and customers only give one out of five on the review scale. AmOne has had eight complaints in the last 12 months.******************************************************************************************************* Please close my proposed loan request since nothing has been finalized or funds deposited, If you do not and charge me any type of amount just for talking with you, I will have to seek legal counsel and take actions against you, AmOne, and LendingClub. *** filed a complaint with the BBB of ********* and will continue to file complaints with the Office of the Attorney General, in addition to the ************************* If you still pressure me, I will seek the assistance of legal counsel against you. AmOne, and ***************

  Business response

  02/12/2024

  ************,
  
  Were sorry for the confusion, however, AmONE is not a lender,thus does not fund loans. We are a matching service provider that matches consumers with the best loan or other financial option for their situation.
  Upon reviewing your file, you spoke with one of our Specialists, ******, on 1/31. He transferred you to our partners at ************************ as a means to consolidate your debt. You did not move forward with this option, however. That was the only conversation he had with you on 1/31. ****** did not threaten to charge you for canceling a loan, again, since we are not a lender.
  If you feel like you could be the victim of fraudulent activity, we highly encourage you to reach out to your local authorities to report the situation. Please have them contact us at ************** or via email at ******************************* if there is anything we can do to help. 

• Initial Complaint

  12/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Received a call saying they would help find us a debt relief vendor. They transferred su to someone who took our call and then hung up when they confirmed a bunch of our information. This place is a scam and now has our information.

  Business response

  12/12/2023

  *********, we are unable to locate a file in our system using the contact information included in your review. Please provide the phone number or email address used on your application with AmONE so that we can look into this situation. Thanks!

  Customer response

  12/12/2023

   
  Complaint: 20969800
  
  I am rejecting this response because: phone number used was ************.
  
  Sincerely,
  
  *************************************

  Business response

  12/14/2023

  Thank you for that information. We do have an application in our system under that phone #, however, the name doesn't match yours which is why we were unable to locate the application initially. Your AmONE Specialist, Tavan,  attempted to reach the individual listed on the application later on 12/6, however, received voicemail. He also sent several emails to that person as well.

  The partner he transferred to was ********************. The representive's name was ****. Feel free to reach out to him directly. All of the information is contained in the emails you should have received.  If you have any further questions, please contact ***** directly at the number he provided via email.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩