Complaints

• Initial Complaint

  02/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ****************************** (EIN 87-4036009) opened a business checking account with Ping Pong.In order to use a business debit card, I had to transfer the money (10 000 USD) from the Ping Pong checking account to the Ping Pong business card directly.However, it turns out that the card is not accepted by Amazon and I do not need it.Thus, I requested the Ping Pong to transfer the money from the card back to my checking account on 2023/11/30. Since that time all my requests have not been satisfied and I am still waiting for the money to arrive. The business has not only neglected fulfilling my request, they also do not respond to my messages within the promised deadline. The last communication was on February 22 and they promised to update me within a day - no response until now. Please, help resolve the issue, as it has been 3 months since my initial request. Thank you!

  Customer response

  06/14/2024

  Dear ********, We apologize for the inconvenience and frustration you have experienced with your business checking account and the refund process. We understand the urgency of your situation and regret that our communication and service did not meet your expectations. Your feedback is important to us, and we are committed to resolving your issue as a priority. I am pleased to inform you that we have returned the funds to your checking account and resolved the issue. If you encounter any further issues or have any questions, please reach out to us at ********************************** with your account details, and we will ensure your concerns are addressed promptly. We acknowledge that the delay in responding to your requests is unacceptable, and we are taking steps to improve our response times and communication processes. We are also reviewing our internal procedures to prevent such delays in the future. Our goal is to provide reliable and efficient services to all our customers. Thank you for your patience and understanding. We appreciate your feedback, which helps us improve our services. We are dedicated to resolving your concerns and ensuring that you receive the support you need

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive been trying to register for a bank account with this company for a little over a year, and each time Ive been denied, and given ridiculous excuses like having an expired drivers license, or Im given no reason at all as to why Im denied. On my second attempt to sign up, I was told by a customer support representative that since my business is U.S. based, I should not require a passport to sign up. He then instructs me to submit my drivers license in the passport section instead, since my passport was expired. I did as he asked, and was banned the next morning without any explanation. After reaching out to that same worker, he wasnt even able to give me a reason as to why I was banned, after doing what he instructed me to. Im starting to believe that this business is denying me based on the color of my skin, because I submitted up to date documents three separate times throughout the course of the year, rarely receiving an answer as to why.

  Customer response

  06/14/2024

  Dear ****, We are deeply sorry for the negative experience youve had with our registration process. This is not reflective of the standards we strive to maintain, and we understand how disheartening it can be to face repeated denials without clear explanations. Upon thorough review, our compliance team has determined that your application has been rejected for security reasons. We are committed to transparency and fairness in all our operations, and any form of discrimination is against our core values. Please contact us at ********************************** with your account details so we can provide you with a more detailed explanation regarding this decision. Your feedback indicates that there were inconsistencies in the guidance provided to you by our support team. We are taking steps to address this internally to ensure that our representatives provide accurate and consistent information. We value all our customers and are committed to ensuring fair and respectful treatment for everyone. Thank you for your patience and for bringing this matter to our attention. We are dedicated to addressing your concerns and restoring your confidence in our services

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After going through a long verification process, believing it to be over, we started processing payments. But NO, it seems that the process never ends. For every payment, no matter how small the value, you have to waste days with their support service, trying to make the payment succeed. But I had a pending funding request open to my PingPongX balance of nearly $ 4,000. I used one of my bank accounts linked with to PingPingX as the funding method. So I asked PingPongX to cancel that funding request as I'm tired of spending that kind of time with them, every time. They reacted after a couple of days, but in the meanwhile they pulled the money from my bank account, they canceled the transaction but did not refund the money Back to my bank account. NO funds in my PingPongX balance and NO funds back to my bank account. When I asked PingPongX about it, they said I should process a Recall. What?????? A recall???? How about that? Why?????? I was naive and asked the bank to process a recall, but eventually the bank closed my account, reasoning that my request was suspicious and they chose not to cooperate with a questionable system as PingPong . So at this time, NO MONEY, No bank account. Also PingPong just informed me they will stop processing payments for me, but they do not mention any way I can get my money back. Of course, their support mode is SILENT. I'm happy if I get a reply, bimonthly.

  Business response

  06/14/2024

  Dear ******, We sincerely apologize for the inconvenience you have experienced with our services. We understand the frustration caused by the extended verification process and the subsequent issues with your funding request. This situation is certainly not what we strive for, and we regret any stress this has caused you. Our team has prioritized resolving your issue, and I am pleased to inform you that we have returned the funds and resolved the issue. Please let us know if you encounter any further issues or have any questions by reaching out to us at ********************************** with your account details. We acknowledge that the request for a recall was not appropriate in your case, and we are taking steps to ensure better handling of such requests in the future. Additionally, we are working on improving our verification and support processes to prevent such occurrences. Our goal is to provide a seamless and efficient experience for all our customers. We value your feedback as it helps us identify areas for improvement. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩