We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Online Education

          IXL Learning

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Education.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            02/02/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            My subscription to ****************** was renewed on July 24, 2024. On October 15, 2024, I received notification from them that premium subscription features would be canceled as of October 22, 2024, and I would receive a prorated refund as of the cancellation date. They further offered an alternate program, ******* with a 25% discount. When I attempted to use the link, it took me to a family plan rather than a teacher plan and wanted me to pay for each child separately. I had a teacher plan with ******************, and it would only make sense that they would be offering the same thing. When I was not able to get the teacher plan with the 25% discount as promised, I contacted them. They told me there were no discounts. When I insisted they requested a copy of the email and I forwarded it. The representative told me to use the link that was provided on the email and refused to further assist in resolving the problem. I explained that was only for family plans but that I had a teacher plan.The resolution I'm requesting is the 25% discount that was offered in the original email.

          • Initial Complaint

            11/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Teachers Pay teachers (under the umbrella of ************** is falsifying reviews. They are actively removing negative reviews in order bolster positive scores to encourage purchases. They are being untruthful when removing these negative reviews. In the evidence provided, the customer service team chose to remove the negative review because "a preview and description of the product are provided..." The "preview" is a thumbnail that does not show you all parts of the product. They also seem to believe that it is appropriate to remove reviews based on value (which mine clearly is based on the review included in the email). If this was in fact a company policy, all reviews that include value (including those that are positive in regards to value) should in fact be removed. By selectively removing reviews in this way they are giving prospective buyers an inaccurate view of the product in order to encourage customers to purchase said product. My review also offers a way to improve the product so that I change my review. Instead of making the change, the business chose to inaccurately argue that part of my suggestion does exist. According to them, this justifies removing the review. This is not the first time a negative review has been removed that I wrote, and all of them have been as neutral as this one (except I do not have the emails for the others).

          • Initial Complaint

            11/21/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Recently I signed up for IXL Learning online program for my daughter. After further research, I realized that this program did not suit our homeschooling needs. So I cancelled the account, and requested a refund. I recently checked my bank statement, and saw that I was refunded and then immediately charged again by IXL. I reached out via email to them today with a screen shot of the bank statement, and they responded telling me that I need to first formally dispute the charge with my financial institute. This is a huge inconvenience!

          • Initial Complaint

            05/30/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Software purchase expiration date.

          • Initial Complaint

            01/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            thur/jan/nine/2023... IXL is supposed to help with school, it doesnt, its too much to lose when you are at 90 points, you lose like 20 points. And you gt 2 points, they refuse to fix it despite the other review i saw also confirming this. it would be a very different story if they would just fix this small thing. me and other classmates have problems because it keeps telling us we are wrong even tho we got it right. its annoying to spend time on it because the problems make no sense, and the teacher cant even get it right.

          • Initial Complaint

            01/04/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Ixl learning offers teacher support through a service called education.com. This subscription can be paid monthly or annually. It can also be set up as auto-pay and auto-renew. I began a trial subscription in 2020. I was charged in 2021. After the charge in 2021, I followed the steps to cancel the subscription. I have been charged again in 2022. I would appreciate my subscription being cancelled plus a refund for the 2022 charges in the amount of $119.00.Thank you.

          • Initial Complaint

            11/11/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            11/11/2022 I was at school using my school IXL account me and my teachers have noticed IXL has some wrong awnsers when students get them right if you get a awnser correct you get 2 points when you get it wrong you get *************************************************************************************************************************** for a further fix.

          • Initial Complaint

            05/24/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I signed up for IXL for my son in Oct 2018 For one month and cancel the membership so it would charge for one month. The activity for this service would have ended November 2018.I agreed to basic one month of charges for ****. IXL has charged me continues debit until May 22 2022 for ***** a month. I had no idea of charges to my bank and as IXL can validate theres been no activity on the membership since 2018. I reached out to them and was advised they would refund 13 charges of ***** claiming they are making an exception. I find there reply offending. Consumers please BE AWARE as this website have made the charges continuously on a credit card I no longer have as I since this membership began Ive had numerous credit card changes and they pushed the charges through each month some how as a debit which I did not authorize.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 26

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          777 Mariners Island Blvd., Suite 600

          San Mateo, CA 94404

          Visit Website
          (650) 372-4040

          Customer Complaints Summary

          8 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.