Reviews

I have just moved here and it just hit a month. I moved in around New Years and before I moved in there were issues. I sent in all the paperwork that was given to me. On the late evening of Dec 30 I got an email saying I needed to add Essex on my insurance. So I called them multiple times with no answer and emailed with no reply letting them know the insurance companies were closed and they wouldnt be open until the 2nd. The day of move in they told me the concierge would have my keys. They told me they never get the keys but they can let me in the apartment. I got the code for my door and was finally able to get in which I was worried about because I had movers.I walk in and the vents were not in the walls. The bathroom was extremely dirty. And the sinks in the bathroom were not working. It took hours to get my key from maintenance so the concierge had to open the elevator EVERYTIME. My key fob didnt work and I had to wait four days to get it back. So everytime I came home I had to go behind a car just to get ******* forward to today, I walk to my car for work and one of my cars is missing. So I call the police they say it was towed. Im wondering how because it was parked infront of my other car, so the tow guy literally walked around my car to check a decal. I pay $250 a month for two cars which I have an assigned space for the two cars I gave h th em my license plate and car make and model. Because my decal fell my car got towed. Mind you yesterday they took my parking off for all that has happened when I moved in and today my car was towed. Sounds a bit suspicious. Its the total disregard of me having that parking space and still getting told in building where I pay for for the spot I pay for. Theres also no guest parking. Do not move here especially if you like to have company. The staff is extremely disrespectful as well.

*********: A Case Study in Tenant Neglect and Exploitation If you're considering moving to ********* under Essex Property Trust, I urge you to reconsider. My experience here has been a relentless saga of discrimination, mismanagement, and callous disregard for tenant well-being.Harassment Over Housing Rights: Despite documented disability accommodations, management's negligence and misinformation caused undue stress and worsened my health. Their so-called policies seem crafted to frustrate rather than assist ********** Notice to Construction A Wall Away. No Respect. Violating tenant rights to quiet enjoyment--and traumatizes ESAs--are clear breach of tenant protections.Willful Subsidy Mismanagement: Allocated funds meant for my rent were mishandled, with no transparency or accountability.False Performative Advocacy: Don't be fooled by their corporate claims of support for tenants or community advocacy. These are nothing more than hollow PR tactics, blatantly contradicted by their actions.Empty Promises: Attempts to communicate or resolve issues were met with dismissal or *************** Plaza operates like a corporate bully, hiding behind legal loopholes to exploit vulnerable tenants, housing advocacy workers, and government funds. Their blatant disregard for legal obligations (***, ****, SF tenant protections) should alarm anyone valuing their rights and dignity. If you are disabled or rely on clear, ethical communication from ********************************** COMING SOON ************* on combating corporate landlord abuse and standing up for tenant rights. You have rights. So use *********** *******

Not a resident of *********** (**********, **), but I live next door to this complex. If it isn't the constant barking dogs, it's the mortar shells that get fired off on a daily basis. Police have been called by myself, our security guard, and some other neighbors. 3pm and 8pm seem to be the preferred times that they get fired off. My apartment is 50 feet from ************'s Westside parking lot and I can hear the *poom* of a mortar being fired off coming from their complex. Two seconds later, huge explosion. I have no idea what to do since the police won't do a thing and ************'s management is getting a rent check every month, so they don't care. After reading a lot of these reviews, it appears management doesnt care about their tenants safety, so I dont expect much from them in this matter. After a dozen mortar shells being fired if from their property, I find it hard that no one knows whos doing it. So, they aren't good neighbors.BTW, it's November. I understand the annual month-long firing off of illegal fireworks in July, over there. It *****, but whatever. But, why the heavy artillery in November? Every freaking day?I dont know what to do since I cant find an email address for ************ management company (Essex Apartment Homes). Im just sick of having to deal with it.

I recently moved into ******************************** and my experience has been nothing short of disappointing from the very beginning. The unit was disgustingly dirty upon move-in, with grime and filth in corners that clearly hadn't been cleaned in ages. It was immediately clear that maintenance here is severely lackingmy sink was cracked, the heater didn't work at all, and to top it off, the stove and oven were completely non-functional.But the horror didn't stop there. Just a day after moving in, I discovered several roaches scurrying around the kitchen and bathroom. When I brought this to the attention of management, their solution was to offer me a more expensive unit which I would have to submit another deposit and move in funds for day of or wait "a week or so" for pest control to maybe get around to treating my unit.Communication with the resident relations team has been a nightmare. They are astonishingly unresponsive, despite their own team admitting certain days are particularly hard to reach them. Promised follow-up calls routinely failed to materialize for hourson one occasion, I waited over 4 hours before giving up and having to chase them down for any updates.Overall, my move-in experience has been a disaster, and I would caution anyone considering renting here to think twice. ********* Apartments needs a serious overhaul in management and maintenance practices if they want to retain any semblance of credibility and respectability in the rental market.**Update 4 months later**Unfortunately, after moving to a new apartment in ********* (at their suggestion, with a higher cost and additional fees), the cockroach issue has persisted. Despite multiple pest control visits over the past four months and assurances of "weekly preventative treatments," the infestation remains unresolved. Its clear these measures are ineffective. At this point, I am ready to cancel my lease.

If there was NO STARS that's what I would give them!! This has been the worst property management company I've ever delt with! All they care about is money, they don't care about the safety of the residents. They never respond to emails nor phone calls until you threaten to take legal action. They also steel money with their hidden fees. They also don't take the proper steps to renew your lease. They'll but you on a month to month without your knowledge which is agent the law and refuse to reimburse. Stay clear of this Property ****************** they need to be shut down!!

FOR POTENTIAL RESIDENTS:I wanted to share the common experiences of many Avant tenants for those considering moving in, as it's important to exercise our right to review businesses and entities, especially when they're listed on platforms like ******, Yelp, or BBB. ESPECIALLY BBB!While it may seem perfect before and during the move-in process, things tend to change once you're settled. There are tenants who have lived here anywhere from three months to over five years, and we all have the same ****************, Avant decided to hold open office hours from 3 to 5 p.m., but only ******** from the community relations team showed upnone of the other members were present. During this time, a tenant shared the petition outlining our concerns, to which we were told, once again, that it would be passed along to Austin (Community Manager). This response is something we've been hearing for quite some time now, and many of the tenants here, especially those who have been here two or more years, are tired of the same cycle.If you do become a resident, I strongly recommend asking a fellow tenant for the One Roof app link. Its where we share important information and updates amongst ourselves, as youre more likely to get the full picture from other tenants than from community management.Hope this helps anyone considering Avant!Petition Link: ************************** started by Building B.Sincerely,An advocating tenant

A terrible company that only cares about money. Appliances were not fully functional and they would not replace them as it was "out of their budget". They will take your deposit even if you've lived there for over 3 years and most damages count as reasonable wear and tear as per the lease. They sent up pictures for proof that we left the place dirty, but every picture looks clean. We spent hours thoroughly cleaning to avoid this. They stopped responding to our emails and it's clear they do not care.

Terrible company. They charge BS fees to departing tenants to avoid having to return security deposits. Avoid them at all costs!

I don't even know where to start. Each step of my experience has been horrible. In short, this company is only in it for your money. After they have received it you are nothing but a simple renter and your concerns do not matter. No one is available to answer calls--you leave a message and no one calls you back within the 24 hour window they claim they should. You can email them as well, but good luck getting a response again in a timely manner. Since no one is in the office, you have to look out for yourself and hopefully you have good neighbors to help you out. They want to automate everything and use third party services. They do no communicate well with respect to their third party services, but somehow it's your fault. There's no true security at night. You might see them drive around while they take photos of the various balconies. Sheriffs are constantly being called to the complex for various reasons. The complex is meant be a "gated community", but the gate-door locks are broken and the roller gate for vehicles to pass through is usually broken and waiting for repairs. The jacuzzi is usually needing repairs. Dog owners do not pick up after their pets, some do not know how to control their pets on a leash, or they have their dogs escaping and the dogs are taken the local animal shelter. When you have the maintenance workers telling you not to renew your lease--it definitely makes scratch your head and wonder what is going on with the company managing the complex. I have lived in various apartments in ********* and *************, but the apartments at the Pinnacle at ****** has been the worse by far. I won't get into the parking situation and I won't get into how many people live in one apartment. I don't leave reviews for businesses and how bad their services are, but when you work hard for your money and pay high rent amounts you want to be happy to call a place your home. Unfortunately, this company doesn't know how to make their complexes a home.

1.Numerous amenities within the apartment complex do not function as advertised. The ************** which is prominently listed as an amenity, is consistently unreliable or non-existent. Additionally, many essential equipment and appliances within the units are in disrepair, leading to inconvenience and dissatisfaction among residents.2.The safety protocols at ********** Complex Name] are lacking in several areas. Despite having rules in place for dog owners to keep their pets on a leash, many residents disregard this, putting others at risk. The outdoor pool, situated on the third level and exposed to direct sunlight throughout the day, poses a significant safety hazard due to the lack of shade or covering. Residents are at risk of sustaining ***** from the scalding heat of the pool area.3.The maintenance team at the complex often performs temporary "Band-Aid" fixes rather than addressing underlying issues effectively. This approach leads to recurrent problems and inconveniences for residents. Furthermore, the lack of diversity among the maintenance staff, with all employees being Hispanic and no African-American representation, raises concerns about equal opportunity and inclusion within the organization.4.The ********** of ********** Complex Name] appears to overlook several key issues that impact the quality of life for residents. The elevators frequently malfunction, causing inconvenience and potential safety risks for tenants. Moreover, the unrestricted access of dogs to the pool area and the misuse of common amenities, such as the non-functional TVs scattered throughout the building, indicate a lack of oversight and enforcement of community guidelines.In light persistent issues, I urge the Better Business Bureau to conduct a thorough investigation into the practices and operations of **** . It is essential to ensure that residents are provided with safe, functional, and well-maintained living spaces in compliance with industry standards and regulations.