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          Business Profile

          Scales

          Shape Scale

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Scales.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/12/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            -Date of transaction: 11/7/24 -Amount: $374.97 -Provide body scanning equipment for the business -Product not provided, tracking info does not exist and company will not respond to email, phone call or contact us form on the website -Requested refund immediately with no acknowledgement

            Business response

            12/06/2024

            Hi *****. We're sorry that the tracking information was not available yet, as your unit hadn't been dispatched by our fulfilment partner when you had initially reached out to us. The cancellation of your order and refund was processed as per your request. We hope you will give ShapeScale a go in the future! And we apologize again for the negative experience you've had with us.


          • Initial Complaint

            09/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On August 23, I purchased a Shape Scale for over $10,000. It was processed through my credit card. I have received no email verification or any other forms of communication. When you call the customer service number, there is nobody that answers. Only a recording that says to text them and/or email them. I have texted numerous times and have sent emails, however I have not received any replies. I will be cancelling this order with my credit card if they don't respond by the end of the week but I thought by reporting them, it's possible I may get a response back. I realize this is unlikely given they have many poor ****** reviews and other customers in the same situation.

            Business response

            12/06/2024

             Hi ******! We do apologize for the delay in processing your order. There was a typo in the email address you had entered when placing your order, which is why you hadn't received your email verification. We did also have a temporary shortage of units (hence the extended lead time), but we're glad we could get yours delivered eventually! And we can see that your ShapeScale unit is now being put to good use at your clinic :)

          • Initial Complaint

            01/31/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            The company has said this 3D body scan has been in pre order takes 6-8 weeks to get and its $199 a month which I paid and that has been since 2017 and me and other have not received this machine. I have called multi times and send emails no reply. Nobody will answer anyone they only state thats its in production and will Be ready soon. Something needs to be done a lot of people are out of money based on the reviews on their page and will not return emails or calls you can find all the complaints and issue on their FB page to comments from people and they wont reply I posted them below

            Business response

            12/06/2024

            Hi ******! The original order you had placed in 2017 was the preorder campaign for our consumer models  which were still in development back then. We have now started fulfilling those, and we're progressively working through the backlog of preorders. The $199 monthly lease is for our ShapeScale for Business plan, which covers 100 monthly active users, unlimited warranty, software and hardware upgrades and special business app features. The lead time was indeed 6-8 weeks back when you placed your business order, and was delivered to you accordingly. We have also processed your refund, as you had decided to return your unit. We're sorry ShapeScale didn't quite work out for you, but thank you for giving it a go!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1900 S Norfolk St Ste 350

          San Mateo, CA 94403

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          Customer Complaints Summary

          3 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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