Business Profile
Used Car Dealers
Gold Rush Auto WholesaleThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
10/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a vehicle from Gold Rush Auto on April 21, 2022. I used my debit card for the transaction in the amount of $6,500.00 I trusted that since I purchased from a dealership the sale would be up to par. The salesman I worked with is also the owner. He stated to me that the title would be coming to my home address. I did not even notice that the registration tags on the vehicle had expired the month prior (March 2022)I waited and waited but the title never arrived in the mail. I called the *** and was told that the vehicle had not been transferred into my name. I contacted the dealership over a couple months without getting a definite answer, I went down to the dealership and spoke to the salesman and his administrative assistant. Apparently the vehicle (2010 ****** Murano) had never been smoked therefore the dealership was unable to transfer the title to me. 2 weeks after purchase the vehicles check engine light came on. This vehicle from time of purchase has not been legal to drive since the registration stickers had already expired at time of purchase. The dealership should not have sold me the vehicle. It was not legal to sell it without the smog. Title has still not been transferred into my name. The registration is past due. I do not and have not been able to figure out what to do. I feel like i was burned.Initial Complaint
09/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchase a vehicle on July 20 2024 from Gold Rush Auto whole sale for the amount of $7300 Including taxes (******) and DMV fees ($200) it was paid in full cash ****** Camry 2016. Its been 2 months and have not recieve registration ************** I have contacted the bussiness and spoke with ***** multiple times but she does not provide an answer is always a call me back, until finally she just stop answering my calls, bussiness has not made an affort to resolve at all, I was reading bussiness reviews and found out this bussiness has been doing the same scam to multiple buyers with no resolution after yearsInitial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Business sold a car that wasnt up to safety standards, there are no airbags, alignment is off balance, frame seems to be crooked, brakes are squeaking, gas tank moves when I go to put gas, and other issues in which I feel very unsafe driving my children and myself around. Also, owner **** used swear words when I tried to come to a resolution with him and his business practices, in which he said she aint getting her f*****g money back and he told his associate ***** get her the f**k out of here, deal with her. I just want my money back, so I can try to find another car that is safe to drive, for myself and my children.Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a vehicle from this dealer in December 2023 and have been calling this dealer for the paperwork and have not received anything since December 2023. I have called and spoke with the owner and Ive been getting the run around. I have asked to take the vehicle back and get my money back and the owner said Im stuck with the vehicle and will not get my money back. Please help me resolve this problem. The phone number on the website is not correct. ************* is where I was able to talk to the owner.Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 01/09/2024 I *****************************, purchased a 2016 dodge charger R/T with multiple mechanical issues that was misrepresented as a 2016 dodge charger R/T with a clean title and no mechanical issues I have all transcripts of the chat upon making the deal when I was told multiple times the car had no issues. 01/09/2024 1 hour after leaving dealership I noticed the car had a bad vibration at low rpms and had no headlights. 01/10/2024 I took the car to get a smog that the dealer failed to provide upon purchase. While getting the smog the mechanic listed the following problems, motor *********** boots no good, front brakes & rotors no good, Steering wheel crooked, No headlights. 01/11/2024 I took the car to a dodge dealership for a diagnostic check on the vibration. The dealership recommended the following. 2 motor mount replacements, front breaks and rotors replaced, Break lines flushed, Coolant flushed, Thermostat replaced, ************** air filters replaced, Headlights bulbs, Wiper blades, Serpentine belt replacement,Dodge performed diagnostic ************* mount replacement that cost a total of $1,430.01 . I called Gold Rush Auto to request I be reimbursed for the price of the parts, the lady in the office told me the mechanic would call me back and never called. 01/12/2024 headlight bulbs replaced. I called Gold Rush Auto to request I be reimbursed for the price of the parts, the lady in the office said the mechanic would call me back and never called.01/13/2024 while making a left hand turn I hear a small bump noise followed by a loud clunk noise (control arm breaking) Which lead the car to lose control and hit the curb. First noticeable damage seen was the Control arm broken and hanging. Other person in vehicle found the other piece to the control arm in the middle of the intersection where the loud clunk noise occurred. I very well could have lost my life due to negligence of gold rush auto!Today is 06/04/2024 and the dealer has yet to transfer my title.Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been scammed and treated poorly when it come to business . I purchased a 2011 Audi q5 3 days later back at the shop check engine ligh , efc light, service soon light. Was told to bring my car in for repair at no cost they replace batter and fan to make air and heat flow . Gave it back to me all lights were turned off by mechanic within 3 hours lights back . I am taking the car back today because it is now giving out white smoke through the back pipes. I multiple text from office manger promising my car will be taken care of and it hasnt . The owner totally disregard me and told me speak to office manager about the situation. Spoke with office manager again he told me if my paperwork stated what the issues were when I brought it inn the first time - it does . They clearly overlooked and took the cheapest route of repair which did not work. Since buying the car I have been in distress . Out of money , still no transportation, back getting ride from Lyft and relatives. I have 3 children high school , middle school, elementary plus a full time job . I gave cash money with hopes of gaining reliable transportation for my family and I . This company has to be investigated.Initial Complaint
01/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
- Smog/ Windows Replace Days traveled to dealership 11/15. 11/19., 11/27 Dropped off on 11/27/2023 - went 3 times to get it resolved, No Rental car, gave us $180 in cash for gas for two of the times we were there. - Missed lots of work during the week it was gone - Told us the 1st time truck needed to drive longer - 2nd time going they told us they needed a part to take off the ***** Then told us it would be done the next day, it was not - I called a day later to check on the vehicle and they told me it had been taken to another shop and couldnt tell me what shop. - The truck was picked up on 12/6/2023 - The day we picked it up I asked for receipts of all the things done to the truck, **** got offended and got into my face yelling I need to just get the F**k out of his office and I had to tell him I wasnt leaving until I had my vehicle. They never informed me about the truck not being smogged and the problems it had.- Only thing done was the windshield was replaced - The the truck has yet to be smogged - They called me on 01/18/2024 telling me that the truck needs to be smogged and I had to find a technician to figure out why it wont pass smog. - I had them send me a contract over email stating they had to pay for true truck to go in and get looked at.I would like a refund on my down payment to repay all my expenses, gas money, worked missed, harassment, and breach of contract.Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On November 16, 2023 at approximately 4:30 p.m., I purchased a 2014 Dodge challenger from Gold Rush auto wholesale. The sales person name is ******************* and because of the mileage on the car (*******) I was unsure I wanted to buy the car. He assured me that the car had a clean carfax report and that they thoroughly check all their vehicles and they even warrantee the vehicles engine and transmission for life. This fact alone sold me the car which out the door cost me $9600.00. On November 18th I went to run errands and right away the overheating light and oil lights came on. I went right away to an auto parts store and bought oil and coolant to put on the car. It did no good and so I drove straight back home. By the time I got home the check engine light was on as was another warning light. I immediately sent **** an email telling him I was returning the car but got no response. The next day (11-19-23) at 12pm I returned the car. It died as I was turning into his business parking lot and hasn't run since. On the phone that day **** told me he would rectify this but tried to blame me for the cars failure. On 11-21-23 I got the estimate for the car to be fixed and signed the work order so they could start work on car. On 11-24-23 I called to see about progress and they informed me I needed to pay $500.00 for the tear down before they start work. I told them that I would come get my car and take it to a reputable place to fix it.Initial Complaint
06/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Multiple mechanical problems since purchase. Business is not cooperate or communicative-see the numerous complaints filed with the BBB. Did not comply with the 50/50 engine contract and now the transmission seems to be going out.Initial Complaint
05/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a down payment towards a vehicle (2013 Jeep Patriot). Within a day check engine light came on. I contacted dealership and they "fixed" it.only for it to happen a day later.. after 4 days of having vehicle the check engine light came on yet again. At this point I'm uncomfortable in this unreliable car. I contact the auto dealer and told them my concerns and that I would like to terminate contract and receive my down payment back. I was flat out denied and was told to take them to court if I wanted any of my money back. I do not know what to do at this point. As that was blatant robbery.
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Customer Complaints Summary
22 total complaints in the last 3 years.
6 complaints closed in the last 12 months.
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