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Better Business Bureau®
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          Business Profile

          Debt Consolidation Services

          One Capital Solutions
          BBB accredited business seal
          BBB Accredited BusinessA Rated by BBB

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/04/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            The exact day I cannot confirm, but it was June 2024. I was in the mist of a divorce and in the need for money. I reponded to an advertisement in my email and received a call from someone at OneCapital Solutions. They connected me with ************************* *************). We discussed consolidating my credit cards with large outstanding balances(AMEX, CAPITAL One, and Discover). I was instructed not to pay and they would handle negotiations with the credit card companies. They(One Capital Solutions) began charging me $592 month in July 2024. Credit Card companies call me several times a day asking to set-up a payment plan, but I have not heard a "peep" from One Capital Solutions. ******************** said to call him anytime and he has been "ghost" since our intial conversation. I fear I have been scammed and my credit severally damaged. I feel my only solution is to me with a bank and find a real loan to pay my creditors.

            Business response

            09/11/2024

            Hello *****

            It is our understanding that there was a miscommunication problem that has been resolved. You have decided to continue with our services. And, you have advised one of our Senior Managers that you plan on retracting this complaint and leaving us a Five Star Review. We appreciate your business. Thanks for placing your confidence in us.

          • Initial Complaint

            07/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I am receiving numerous unwanted calls One Capital Solutions, even after asking them not to call **** never had any business with One Capital Solutions. I received 3 solicitation calls today from random numbers trying to get me to agree to $10,000 consolidation loan.This company is worse than the car warranty companies.

            Business response

            09/11/2024

            Hello D'orasay

            We have searched our phone records and have been unable to find any record of attempting to call **************. We have found that several other companies use our company name while telemarketing. We're sorry that you were inconvenienced and have placed ************** on our company DO NOT CALL list. Best wishes!

          • Initial Complaint

            06/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            This business called my phone number despite being on the no call registry and not doing any business with them ever. When I confronted the person on the phone about them soliciting from a phone number on the no call registry, they mocked me.

            Business response

            09/11/2024

            Hello *********

            We have reviewed our records and have been unable to find any record of calling **************. We have found that other companies use our company name while telemarketing. We are sorry that you have been bothered and have entered ************** on our DO NOT CALL list. Best wishes!

            Customer response

            09/11/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            *******************************

             

          • Initial Complaint

            12/11/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Like another commenter has said, they cold-call non-stop from different numbers. When you ask to be put on a *** they hang up. Being on the *** registry doesn't help either.

            Business response

            12/19/2023

            We spoke with the customer he had received calls from multiple companies and also got one from us. We had only reached out to this customer on one occasion and we have recognized his wishes to not receive any communication further.

          • Initial Complaint

            09/11/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            They call you 5-6 times a day each time from a different phone number. They will not stop calling simply because you have debt on credit cards even though they are not past due or late or in collections. I have attached a screenshot of the number I have blocked just from today in the past 20 mins.

            Business response

            09/12/2023

            Thank you **************** for your review with your concerns.

            We reached out to you in regards to offering assistance here at One Capital Solutions. We see in the screenshot that you were on a phone call with an agent and the call dropped. The Agent you were speaking with believed you got disconnected during the call. To provide excellent customer service our agent called you back. If you would have stated to be put on our DNC list and no longer receive a call we would never have contacted you again. We have already placed your number on our DNC registry as requested.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA

          Accredited Since: 9/27/2023

          Years in Business: 1

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4 Hutton Centre Dr Ste 330

          Santa Ana, CA 92707-8709

          Visit Website
          (949) 388-9449

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          Customer Complaints Summary

          5 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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