Reviews

Tracking Number: LTN3*****32 3 Reference Number: 44390 9 I paid for a parcel to be shipped from the UK to the US on December 14th 2024. I paid for priority postage with an estimated arrival date of 5-7 days after being picked up. It was promptly picked up on December 16th 2024. Tracking displays it was scanned into the Feltham SRY Warehouse on December 16th. As of today February 6th 2025. That is the only update the tracking displays. I reached out to Landmark support via their contact form. Upon getting a response (about a week later) I was notifed that my package had not physically arrived in the Feltham warehouse yet, they just recieved electronic updates that it was on its way. A follow up email the next day notified me that "the scans were made in error". January 6th 2025 I recieve an email from my seller (Shopogolic) claiming Landmark told them that the parcel will be "RTS due to error". I can't fathom that they did not contact myself or Shopogolic prior to processing the RTS to try to resolve the issue and continue shipping the parcel. I am writing this review a month from that update and the parcel has not arrived at my sellers return address. Landmark's support has been very distant following January 6th. When I do hear from them it's just "check in with the seller regarding this matter, we no longer have any updates". But the parcel is in Landmark's possession. My seller has NOT recieved the parcel back yet. My seller has been very attentive to this situation however nothing can be done as Landmark has not returned the parcel after stating so a month ago. Feburary 4th I recieved an email from Landmark stating "we have forwarded your information to our UK team as you are currently in contact with the US team. As of now, we have no visibility on your package". It would have been nice for my ticket to been forwarded to the UK team once submitted rather sending a handful of emails that accomplished nothing since I was talking to the US team.

Received my parcel yesterday night (November 22, 2024 at 10:18pm). When I went out to the front building door to pick up the parcel after the delivery man called, he made very inappropriate comments such as "Will you have sex with me" and refused to leave and had the door propped open. I had to ask him to leave several times and even telling him that if he refused to leave I'll be contacting the police but nothing phased him and he still refused to leave and close the door. To the point that I had to go and forcefully shut the door on him from the inside as he kept saying inappropriate things and asking inappropriate questions. I've never experienced this before to the point that I felt unsafe. I've reported this incident to the police already. The delivery man name is Simranjeet Sing and he's been contacted by the police already.

I have been waiting on a package from this company to be delivered. When the package is tracked it has not moved in over 7 days, no one can provide me an update on where my package is. There is no contact number for them on their website and when you fill out this web form you don’t get a response. It does not take 6 days for one package to travel from one part of Canada to the next so why hasn’t there been an update on my package???? The shipper has also tried to reach out to get updates and nothing. Landmark needs to tell me where my package is and why it hasn’t even moved in the last going on 7 days now. Is this how they handle people’s packages? These are items that are paid for by people with their hard earned money, not only has the major delay screwed up plans but there is still no updates to even breathe a sigh of relief. This is unacceptable, and yo make matters worse why is their no phone number to contact this place????